Home Alerts

Alert: Blackboard Unavailable

In order to continue to provide the latest tools and best Blackboard service, a behind-the-scenes upgrade is required that requires us to take Blackboard off-line for a time that is much longer than our typical weekly maintenance window. Please note the following schedule for time to accommodate the rescheduling of planned virtual meeting times. For students, you are not automatically guaranteed an extension on due dates. You should plan to work ahead to meet due dates unless your Instructor has modified the course schedule.

May 25: OFF
May 26: OFF
May 27: OFF
May 28: Available at 8 AM

If you experience any errors after May 28, take a screen-shot of your error and submit a ticket with Online Learning at:


Offices Closed

Marshall University will be closed on Friday, March 23. As such, the Instructional Design Centers and Drinko Library will also be closed on this day.

day off

Collaborate Ultra – Connection Issues

As of Monday, December 4th, 2017, 10:28 AM EST (Eastern Standard Time) UTC/GMT -5 – Blackboard Collaborate users are experiencing intermittent issues that affect the launching of Collaborate Classic and Collaborate Ultra sessions. Collaborate Ultra users may see A01, A02, A03, A04 or 500 errors. If affected please try to reload your session. Collaborate DevOps is actively working to identify the root cause and find a resolution.

To view the Collaborate updates from Blackboard, visit:


Blackboard Upgrade

Blackboard will be unavailable from 10:00 PM December 21 – 5:00 PM December 22 for a feature upgrade.

Thanksgiving Hours 2017

The Instructional Design Centers will be closed for Thanksgiving break starting on Wednesday, November 22. We will resume normal business hours on Monday, November 27. If you would like to send us an email about an issue, we can be reached at designcenter@marshall.edu.

Thanksgiving Hours

The Instructional Design Center will be closed on Wednesday, November 23 – Friday, November 25.

We will observe normal business hours November 21-22, and will re-open at our normal times on Monday, November 28.

Design Center Update

Due to construction work occurring in our Communications Building office, the Huntington Design Center will not be available for drop-in appointments until Monday, May 23rd. At that time, you will find us in our new location in Drinko Library 235. Instructional Designers are still available to meet with faculty on the Huntington campus if needed, and we are available via our personal emails, as well as our group email of designcenter@marshall.edu. We thank you for your continued patience as we move to upgrade our center to better serve the Marshall community.

Single-Sign-On Browser Security Issue (Resolved)

Why am I receiving this message?

A security issue involving the Marshall University Single-Sign-On (MUSSO) web server was reported on Tuesday, October 13, 2015 to the Marshall University Information Security Office. The issue involves a potential for exposure of your MUNET credentials (username and password).

Does this affect me?

This issue would occur if you use the ‘[x] Remember Me’ check-box when logging in to the MUSSO-authenticated websites (including myMU, Lynda and Philo). Your MUNet credentials are written to a web cookie which is stored in your user profile. The exposure could occur on a computer in which another person besides yourself has administrative access. Ordinarily your user profile folder is secured so that it is only accessible to you. An administrative user has the ability to override this setting and gain access to not only this cookie but any other files stored on the system.

What do I need to do?

If you have used the ‘[x] Remember Me’ checkbox when logging in to a MUSSO-authenticated website, you should change your MUNET password. Changing your password will prevent someone from being able to use the password saved by the checkbox. You can use the MUNet Password Change Website to quickly change your password whether you are located on-campus or off. Important: Remember to update your MUNet password which is often stored on other mobile devices. For example: mobile device wireless/Wi-Fi connection, Office365 or Outlook/Exchange e-mail, wired network connections in MU Residence Halls, etc.

If you have NEVER used the ‘[x] Remember Me’ checkbox, you are not required to change your password. However, if you have never changed your MUNet password before, with October being National Cyber Security Awareness Month, this would be a good opportunity to do so. See the Protect Your Identity topic for information on securing your online accounts, creating hacker-resistant passwords, and using password management software.

What is Marshall Information Technology doing?

Marshall IT has removed the ‘[x] Remember Me’ checkbox. Also the login function has been updated to overwrite a remembered password should a previously-stored cookie be found in your user profile folder. Note: this will only occur on computers which you log into after October 14, 2015. MU IT is also notifying our user community of this issue via e-mail, via the IT Alerts WWW page and the MUSSO logon pages.

Where can I go for more information?

Changing your password is a self-service function– simply click on ‘Change Password’ link located on the myMU Login page. If you need assistance or have additional questions contact the Marshall University IT Service Desk at (304) 696-3200 or via e-mail at ITServiceDesk@marshall.edu.

Internet Connectivity Issues (Resolved)

We are currently experiencing some intermittent connectivity issues to the internet. Two of our three internet service providers are down due to a problem with their off-site fiber connections. We are currently routing all network traffic through our third and backup service provider. Since all off campus network traffic is going through one provider, you may experience some slowness.

Thank you for your patience and, as always, if you have a concern or need clarification please contact the IT Service Desk.
(304) 696-3200