Customer Survey

Marshall University Mail Services Customer Survey

  (Check appropriate box)        Date Survey Completed ______/_______/________       

Statement

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

1

Overall Satisfaction:                                                                 Overall, how would you rate your interactions with the Mail Services staff?

2

Courtesy and professionalism:                                                    Have you been treated with courtesy and professionalism while interacting with Mail Services?

3

Expectations:                                                                                      Did our knowledge and performance meet your expectations?

4

Timeliness:                                                                                        Are you satisfied with the timeliness of the communications from Mail Services?

5

Accuracy:                                                                                           Were you provided with the accurate information and/or resources you requested?

6

Comments:                                                                                       Your comments are important; they can tell us specifically what you like about our services, and how we can improve our services to better serve you.

Are you (circle one) Faculty, Staff, Student, Alumni or Member of the Community?

Are you (circle one) Male or Female?