Volume 1, Issue 2
Publication Date: March 27, 2026
Table of Contents
Introduction
- New Ticketing System
Updates
- Amazon Return Process Through Marketplace
- Re-routing Invoices
- Linde Gas – using MURC and State Funds
Helpful Info
- Catalog Supplier List
New Ticketing System
Dear Campus Community.
Marshall University Procurement Services (MUPS) is excited to announce the transition to a new customer service tracking system fully integrated with myMU.
Why are we changing?
This change is a direct result of the Procurement Action Learning Team that was assembled in the Fall of 2025 by President Smith and chaired by CFO Matt Tidd. This change is part of MUPS’s ongoing efforts to enhance our service delivery and provide a more seamless experience for all users, consolidating all your procurement service needs under the My Support tab in myMU.
How will this work?
The new process will work like the current Marshall University Information Technology (MUIT) ticketing system within myMU. To support the University community more efficiently, MUPS will transition away from e-mail submission of procurement requests to a form-based submission system integrated with the myMU “My Support” tab. However, any emails sent to purchasing@marshall.edu will receive an automated message to direct you to myMU. Here, you can search for knowledge base articles, access service requests, and submit general tickets.
How do I learn more?
We will be hosting a panel discussion to introduce our new tracking system, as well as provide additional context around Marshall Marketplace and the procurement process this Friday, March 27th from 11:30AM to 1:00PM.
https://teams.microsoft.com/meet/29542003452846?p=4mg2oAC3Gy0xBqKgJh
What will be expected of me?
All employees responsible for purchasing goods and services at Marshall University will be required to complete a virtual training, which will be available beginning April 1, 2026 (additional details forthcoming). Completion of this training by July 1, 2026 is required to maintain access to P‑Cards and Marshall Marketplace.
What can I expect after April 1,2026?
If you email purchasing@marshall.edu after the new system is launched, you’ll receive an automated reply directing you to submit your request through myMU. We will, however, still be actively monitoring that email so should a question arise about the new process, we’ll be happy to assist you.
Amazon Return Process Through Marketplace
This guide provides step-by-step instructions for processing a return for an Amazon order through the Marketplace system.
If you have an Amazon return, please notify us so that we can check credit memos and keep budgets in check.
Part 1 – Initiate the Return in Amazon
- Log into Marketplace.
- Click the Amazon Punchout Catalog.
- Select “Returns & Orders.”
- You will be prompted to enter your password.
- In the search bar, enter the PO number.
- Click “View Order Details.”
- Select “Return or Replace Items.”
- Locate the line item for the product being returned.
- Select Return and follow the prompts to answer the required questions.
Part 2 – Process the Return in Marketplace
- Return to Marketplace.
- Navigate to Orders on the left side of the screen.
- Click Orders and search for the purchase order.
- Verify the Purchase Order status:
- The PO must be open to continue.
- If the PO shows Closed, send an email requestto have the PO reopened.
Part 3 – Reopen Receiving
- Locate the appropriate line item.
- Click “Reopen” on the right side of the line item.
- Enter the required note explaining the return.
- Click OK.
Part 4 – Complete the Return Receiving
- After receiving has been reopened, click “Receive.”
- In the Action field, select Return.
- Enter any required notes.
Click OK to complete the process.
Re-routing Invoices
The Office of Procurement Services is always here to help and guide you. As much as we would love to help you with any questions/comments/concerns about invoices, this is not our expertise. All inquiries having to do with invoices should be sent to Accounts Payable |acctspayable@marshall.edu
Purchasing Linde Gas using MURC Funds
Purchasing Linde Gas using STATE Funds
For better quality/printable images, this email was sent out on February 2nd, 2026, through the purchasingannouncenoreply@marshall.edu email to all employees.
Carrier Corporation Visits Marshall University
On March 4th, the Carrier Team met with staff from the departments of Marshall Health, Facilities & Operations, and Housing to introduce products and solutions for all HVAC needs. If you need products relating to heating, ventilation, and air conditioning, or have any questions pertaining to what Carrier Corporation can do for you, please reach out to our representative Tom Walther | Thomas.Walther@carrier.com.
Marshall Marketplace Catalog Supplier List
Catalog – Products that have a built-in market in Marshall Marketplace or in their own punch-out website with special pricing. High volume, low dollar transactions.
Non-Catalog – Products that must have a quote and are outsourced from the suppliers’ separate website.
As of February 20, 2026
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Need a refresher training?
Please reach out to our Procure-to-Pay Manager
Melanie Gallaher | gallahe1@marshall.edu to schedule a meeting.
Our training videos for creating Catalog orders and receiving them will be live soon! These will always be accessible through theMarketplace Learning Center quicklinks.
Click “Learning Center” on the bottom left in Marketplace to access quicklinks.