Student Complaints

Do not use this complaint process for any of the following issues:

  1. Grade Appeals
  2. Parking Violations
  3. ADA-Related Discrimination
  4. Other issues where separate policies and procedures for resolution are already in place.

Using this form to resolve any of the issues above may delay resolution and could result in missing deadlines.

Informal Resolution

For all other complaints, students are encouraged to seek an informal resolution at the department level whenever possible. The Assistant Dean of Students for Advocacy & Support can assist with the informal resolution.

File a Complaint

If the student does not want to or if attempts at an informal resolution have been exhausted, the student may submit a formal written complaint through the online General Complaint Form through the Advocate System here:

File a Complaint

Upon receipt of a written student complaint, the Assistant Dean of Students for Advocacy & Support will contact the student via email to confirm receipt of the complaint within five (5) instructional days of submission of the complaint.

Additional information is available in the Administrative Procedure Admin-12 available at www.marshall.edu/adminproc.

Instructions and requirements for submitting a complaint to the West Virginia Higher Education Policy Commission are available at www.wvhepc.edu/wp-content/uploads/2019/07/Student-Complaint-Process.pdf

Instructions and requirements for submitting a complaint to the Higher Learning Commission (Marshall University’s regional accreditor) are available at www.hlcommission.org/Student-Resources/complaints.html