Volume 1, Issue 3
Publication Date: April 30, 2026
Table of Contents
Introduction
- New Ticketing System
- Reminders
- Mandatory Training for All Employees
Helpful Info
- Preferred Paper Products – Codes for Stationers
- Hospitality Form Reminders
- Catalog Supplier List
- Check Out Our Homepage!
New Ticketing System
On April 1st, Marshall University Procurement Services launched a new ticketing system. Please see the below instruction sent out by our Chief Financial Officer, Matt Tidd.
Dear Campus Community, Marshall University Procurement Services (MUPS) is excited to announce the transition to a new customer service tracking system fully integrated with myMU.
Why are we changing?
This change is a direct result of the Procurement Action Learning Team that was assembled in the Fall of 2025 by President Smith and chaired by CFO Matt Tidd. This change is part of MUPS’s ongoing efforts to enhance our service delivery and provide a more seamless experience for all users, consolidating all your procurement service needs under the My Support tab in myMU.
How will this work?
The new process will work like the current Marshall University Information Technology (MUIT) ticketing system within myMU. To support the University community more efficiently, MUPS will transition away from e-mail submission of procurement requests to a form-based submission system integrated with the myMU “My Support” tab. However, any emails sent to purchasing@marshall.edu will receive an automated message to direct you to myMU. Here, you can search for knowledge base articles, access service requests, and submit general tickets.
How do I learn more?
On March 27th, we hosted a panel discussion to introduce our new tracking system, as well as provided additional context around Marshall Marketplace and the procurement process.
What will be expected of me?
All employees responsible for purchasing goods and services at Marshall University will be required to complete a virtual training, which will be available beginning April 1, 2026 (accessible through myMU -> My Training). Completion of this training by July 1, 2026 is required to maintain access to P‑Cards and Marshall Marketplace.
What can I expect after April 1,2026?
If you email purchasing@marshall.edu after the new system is launched, you’ll receive an automated reply directing you to submit your request through myMU. We will, however, still be actively monitoring that email so should a question arise about the new process, we’ll be happy to assist you.
Reminders
- To access, visit myMU -> My Support -> Submit Procurement Issues and Requests Form -> use the drop-down menu to find your category -> fill out the required information
- Catalog orders will NOT go through the ticketing system
- When entering the requisition into Marketplace, please provide the approved ticket number along with your justification and upload all documents to the requisition that are on the ticket.
Mandatory Training for all Employees
All employees responsible for purchasing goods and services at Marshall University will be required to complete a virtual training, which will be available beginning April 1, 2026. Completion of this training by July 1, 2026 is required to maintain access to P‑Cards and Marshall Marketplace.
To access the training, visit myMU -> My training -> Procurement Services
Preferred Paper Products – Stationers
EXCLUSIVE OFFERS! FAST DELIVERY!
We’re excited to bring more saving opportunities to your attention with our continued partnership with Stationers for many of our office supply needs. To get special pricing on your paper needs- please use the codes listed in your Procurement Services newsletter email.
Helpful Hospitality Form Reminders
A hospitality form is required when providing food/drinks/items for things like student events, meetings, general office supplies for visiting guests, etc. Please view the below table for more permissible instances covered by a hospitality form.
- This form is required before a requisition can be approved.
- Even if you are not sure who will be attending this event, no worries, please fill out the information on the first page and after the event happens, please attach the Event Attendee Sign-in Sheet to the Purchase Order.
- For vendors like Sodexo and Spurlock Flowers, that provide products for an event, a hospitality form should always be filled out.
To get this form, you can either go through Marketplace (hit the Learning Center in the bottom left corner -> Request for Hospitality Service Form) or through our website (visit Procurement Services -> Forms -> MUB0G3)
Marshall Marketplace Catalog Supplier List
Catalog – Products that have a built-in market in Marshall Marketplace or in their own punch-out website with special pricing. High volume, low dollar transactions.
Non-Catalog – Products that must have a quote and are outsourced from the suppliers’ separate website.
As of February 20, 2026
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Check out our Homepage!
Procurement Services – Homepage
Lots of exciting things are happening on our homepage. Catalog and non-catalog order guide checklists, the Purchasing Handbook, purchasing training resources, the newsletter in a different format, oh my! Resources are always available (24/7), please visit our website and explore all the helpful possibilities updated and managed by our awesome team.