Volume 1, Issue 4
Publication Date: May 29, 2026
Table of Contents
Introduction
- FY 2027 Launch Date
- Ticketing System Guide
Updates
- New WV-96
Helpful Info
- Credit Memos Guide
- Invoice Payment Review
- Amazon Customer Support
- Catalog Supplier List
- Newsletter Database
Fiscal Year 2027 to Launch on June 22nd
Mark your calendars, FY27 will be here before you know it!
We will open up FY27 on June 22nd for requisition entry into Marshall Marketplace.
To ensure an orderly and compliant fiscal year-end close, the final date for submission and approval of all Fiscal Year (FY) 2026 requisitions is June 19, 2026.
Procurement Services requires sufficient time to review, process, and finalize all purchasing activities, including purchase order issuance, encumbrance verification, and reconciliation of open transactions. Establishing this deadline allows our department to complete all necessary year-end procedures, close outstanding obligations, and prepare for the transition to the new fiscal year in accordance with institutional and state requirements.
FY26 requisitions submitted after June 19, 2026, will be reviewed and processed, as appropriate, under Fiscal Year 2027 funding. We will open fiscal year 2027 for requisition entry on June 22, 2026, for advanced FY27 entry.
Please also note that the Amazon and Home Depot punchout catalogs will close to new orders at the same time the PCard Office suspends PCard transactions for fiscal year-end processing. These punchout catalogs rely on PCard as their payment method, so they must follow the same shutdown schedule. The Amazon and Home Depot punchout catalogs will be available once Pcard reopens.
If you have any questions or need clarification, please submit a Procurement Issues and Requests Form at myMU>My Support.
Ticketing System Guide
Not sure what to pick when entering a ticket? Here’s a few points that should serve as a helpful guide on each of the categories.
General Information/Ask a Question
- How to do something in Marketplace
- How to navigate in Marketplace
- Questions regarding processes
Marshall Marketplace Issue/Question – CATALOG ORDERS ONLY
- Questions regarding catalog suppliers
- Questions about orders that were placed through a catalog supplier
- Assistance placing a catalog order
- Most Catalog orders do NOT have to be a ticket before entering into Marketplace
Marshall Marketplace Issue/Question – GENERAL
- Any issues with the website and/or user interface
- Receiving issues
- Assistance in entering a requisition
- Questions regarding Account and Commodity codes
- Splitting requisitions with one or more funding sources
- How to select the appropriate vendor
Marshall Marketplace Issue/Question – Non-Catalog Order Request
- All non-catalog orders MUST be submitted as a ticket for review and approval prior to entering in Marketplace
- If a requisition is entered before a ticket is submitted, the requisition will be cancelled, and you will be redirected to enter a ticket for review.
MURC (Chart 2) Requisition Request
- If this purchase is with MURC funds, a ticket still needs to be submitted, however it is not processed through Marketplace
- Questions regarding MURC (Chart 2) funding
- Assistance with submitting a MURC requisition
- Assistance with allowable purchases
- How to proceed with your MURC requisition once approved
- Please provide all backup documentation
Accounts Payable Payment Rejections
- Questions regarding rejected payment
- Questions on how to resolve issues with invoices and payments
- Notifications of rejected payment
Supplier Information/Registration Question
- Requesting to register a new supplier
- Confirming a supplier’s contact information
- Note: Keep in mind that the supplier will need to be added and verified in Marketplace, Banner, and the States accounting system
Contracts – General Questions
- Questions about co-operative contracts
- Questions about contract language
- Questions about renewal language
- Questions about terminations
Payment/Invoicing Questions
- Payment invoice status
- How are invoices processed?
- Questions about discrepancies on invoices
- Questions regarding where to send invoices
Supplier Performance Issues
- Any issues with the supplier’s performance or services
- Lack of communication or unprofessional communication
- Faulty packaging
- Damaged items
New WV-96
Please be advised that a new version of the WV-96 (State of West Virginia Addendum to Vendor’s Standard Contractual Forms) was issued in May.
Effective immediately, please use this updated version of the WV-96 for all new projects and agreements that require the form. Using the current version will help avoid delays in the review and approval process.
The updated WV-96 form is available on the Procurement Services website at the following link: https://www.marshall.edu/procurement-services/forms/
If you have any questions or need clarification, please submit a Procurement Issues and Requests Form at myMU>My Support.
Credit Memos Guide
When returning an item through Marketplace, a credit memo should be issued. A credit memo is the amount you paid (for the returned item) given back to you, which is why it is very important to make sure you properly receive them and look out for them.
- If you received a credit memo by email from a supplier, please forward it to Accounts Payable (acctspayable@marshall.edu).
- For catalog orders, suppliers typically enter credit memos directly into Marketplace.
- You CANNOT have a credit memo on a PO that has already been closed. Prior to requesting a credit memo, request that the PO be open.
If you need to return an item, please notify Procurement services so that the order can be reopened and properly marked as a return.
Invoice Payment Review
To verify if a payment has been processed for a purchase order,
- go to your order in Marketplace
- click on the invoice tab
- click the invoice number
If there is an I0 or a UI code, followed by a string of numbers (please view the examples below for what it should look like) a payment has been processed.
If no payment code appears, please submit a ticket through the Payment/Invoicing Questions category to resolve any issues.
Amazon Customer Support
For anything Amazon related, please contact our (amazing) Amazon representative Kelsey Bowen (kelsbow@amazon.com).
Marshall Marketplace Catalog Supplier List
Catalog – Products that have a built-in market in Marshall Marketplace or in their own punch-out website with special pricing. High volume, low dollar transactions.
Non-Catalog – Products that must have a quote and are outsourced from the suppliers’ separate website.
As of February 20, 2026
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Newsletter Database
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