IT to host Unified Communications Workshop

Information Technology will be hosting unified communications workshops for faculty and staff Tuesday, Sept. 19, and Wednesday, Sept. 27, at 11 a.m. in Drinko Library and Information Center Room 402, highlighting an improved phone interface that will be updated Oct. 1.

Attendees will learn how Skype for Business (SFB) integrates all of our communication needs by combining desk phones, Microsoft Outlook, instant messaging and videoconferencing for collaboration both on and off-campus.

This workshop will focus on reviewing current features and highlighting upcoming software releases for the Polycom VVX 600 phones, Skype for Business and the SFB Mobile App, as well as how to utilize all of the Unified Communication solutions to increase productivity and improve connectivity and collaboration.

 

Additional online Skype for Business training is also available through Lynda.com.

To register, visit www.marshall.edu/human-resources/training/training-schedule/it-unified-communications-training/.

For more information, contact crystal.stewart@marshall.edu.


[TechInfo] Is this legit?

[TechInfo] Is this legit? ‘New Microsoft Office 2016 is Here for Only $9.95’

Informational Advisory – Microsoft Office Upgrade Offer

This advisory was sent via email to nearly 900 @Marshall recipients who have recently received an e-mail from ‘Microsoft Home Use Program MicrosoftHUPsupport@digitalriver.com . This is a legitimate message and you are receiving this because you have previously enrolled for or purchased media from the Microsoft ‘Home Use Program’ for Microsoft Office on your home computer. (See Frequently Asked Questions section below on how to unsubscribe from these mailings).

But before you pay $9.95 to upgrade, please read the rest of this message below…

 

 

If you are an Marshall faculty or staff member eligible for ‘Home Use Rights’ (see Microsoft’s definition of employee below in the frequently asked questions section) in most cases you will be better served by upgrading your home computer software using the no-cost Office 365 media.

If you are no longer a Marshall University employee, but you are still an active student, you can also use O365 media described below.

 

 

 

Frequently Asked Questions

  • Can I use Office 365 Media on a Personally Owned PC/Windows or Apple Macintosh OS?
    Yes. the Microsoft Office 365 download is intended for PERSONALLY-OWNED machines. There are separate versions for Microsoft Windows PC’s and Apple Macintosh OS X computers.
  • Is there a difference in the O365 software and Microsoft Office software installed on my University-owned computer?
    In some cases yes. Functionally, both products are Microsoft Office – Word, Excel, Outlook, etc. – and you have a choice of ‘new’ (Office 2016) or ‘previous’ (2013) releases. However, with the O365 release, Microsoft will make future updates available to you. These updates may appear on a different release schedule than your University-owned computer. You will still have the option to ‘accept’ or ‘defer’ these major updates. You may wish to maintain the same major version (e.g. Office 2013 vs. Office 2016) running on both your personally- and University-owned computers.
  • Where can I get more information on accessing the Office 365 software?
    Please visit our website for more details.
  • What is an eligible employee for purposes of the ‘Home Use Program’?
    Microsoft defines ‘eligible employee’ as follows… “those individuals who use the covered licenses at work are eligible to purchase these Office applications for use on a personal device during the term of their employment. This temporary license expires with the employer’s Software Assurance coverage, or upon termination of employment with the covered organization.”
  • How can I request Microsoft/DigitalRiver to stop sending me these upgrade offers?
    Locate the e-mail message in your inbox (Subject:  The New Microsoft Office 2016 is Here for Only $9.95!). At the very bottom of the message, locate the ‘Click here to unsubscribe’ web link. This will take you to a webpage which will already contain your e-mail address. Click the [Unsubscribe] button. That’s it.

Please direct any additional questions to IT Service Desk itservicedesk@marshall.edu so that we can upgrade our existing question & answer section on the IT website.

 


MUNet End of Support for Windows Vista

Windows Vista End of Life 11 April 2017 Microsoft

Important Computer Security Reminder for All Marshall University Faculty, Staff and Students:

Marshall University Campus network support will no longer be provided for computers with Microsoft Windows Vista operating system  after June 30, 2017.*

This notice is intended Marshall University campus clients who are still using the Windows Vista operating system. Your response is needed because most security experts agree that Windows Vista clients will become sought-after targets for malicious users as a result of Microsoft’s end of support.

 

Microsoft announced in 2012 that on April 11, 2017 they would no longer provide extended support services for the Windows Vista operating system. According to the Microsoft website, this means that they will no longer provide automatic fixes, updates or online technical assistance:

Windows Vista Support is Ending https://support.microsoft.com/en-us/help/22882/windows-vista-end-of-support

Marshall University Information Technology announced our end of support of Windows Vista on July 2012. While most campus computer systems have long since been upgraded from Windows Vista, some systems continue to operate on the MUNet without direct support from IT.  These include a limited number of systems which are managed at the department level or are student-owned.

Marshall IT is committed to working with campus departments in our shared responsibility to ensure a safe and reliable campus network. Periodically upgrading the operating system and/or replacement of unsupported computer hardware is a necessary part of system ownership; it is also crucial to protecting the security and reliability of the system, the data they contain and the networks to which they are connected. Failure to regularly update puts at risk both that system as well as other systems which share the same network.

Windows Vista Upgrade Resources

  • Software – As a reminder, operating system upgrades for all University-owned computers are covered thru client workstation budgeting process. So these computers are eligible to upgrade to Windows 10 or a currently supported OS (Windows 8.1 or Windows 7 SP1). at no additional charge.
  • Reimaging – Additionally the IT Service Desk team provides no-charge desktop/laptop reimaging services (using the currently supported operating system and application software) for University-owned computers.
  • Hardware – If replacement of a University-owned computer device is preventing your upgrade, please contact the Marshall IT Service desk to confirm when your system is scheduled for lifecycle replacement or if other replacement options need to be considered.

Requesting An Exception for Windows Vista End-of-Life

*Note: The Marshall Office of Information Technology will be working with IT Service Providers and their departments on a case-by-case basis to evaluate requests for Windows Vista clients which are providing business-critical functions for the University. Marshall departments and business units should submit their exception requests in writing/e-mail to the MU Office of Information Security (infosec@marshall.edu ).

Requests must include the following details:

  • The reason(s) for requesting the exception. Multiple machines may be listed on a single request.
  • The machine host name(s) in question, including the IP address and MAC address of each device.
  • Point of contact information (telephone and e-mail) for the department head.
  • Point of contact information (telephone and e-mail) for the department IT service provider or individual most familiar with the support of the computer or application requesting an exception.
  • The length of time for the requested exception, with a maximum of one year
  • The plan for upgrading or retiring the device at the end of the exception period
  • The data classification level of each device (see section 3 of “ITG-4 Guidelines for Data Classification“)
  • Which of the three device categories does the Windows Vista machine belong:
    • Individual Use – no sensitive data accessed or stored
    • Privileged use – administrative access to information systems
    • Institutional use – stores significant quantities of sensitive data
  • Proposed set of compensating controls which has (or can be) implemented for each device (i.e. client can function without any network access; client campus and/or Internet access can be restricted to a specific IP or range of IP addresses)

As always, if you need additional technical assistance please contact
the IT Service Desk, located on the first floor in the Drinko Library, e-mail itservicedesk@marshall.edu or call 304-696-3200.