IT Service Desk Update

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

IT Service Desk

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Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 1:00PM – 9:00PM
Monday-Thurs 8:00AM – 10:00PM
Friday: 8:00AM – 5:00PM

IT Service Status
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Policies & Procedures

The Information Technology Council is the official university committee governing computer and network usage at Marshall University. Below you will find a list of the policies and guidelines affecting the usage of information technology tools and services at the university campus.

Number Title Effective Date Revised Date Classification
MUBOG IT-1 Information Technology Acceptable Use Policy 10/15/2019 09/12/2019 Board of Governors
MUBOG IT-2 Information Security Policy 10/15/2019 09/12/2019 Board of Governors
MUBOG IT-3 Electronic Communications Policy 10/15/2019 09/12/2019 Board of Governors
MUBOG IT-4 Program for Disposition of Surplus Computers 10/15/2019 09/12/2019 Board of Governors
ITG-1 SharePoint Provisioning & Cost Recovery Rates
ITG-2 Social Media Page/Account Guidelines and Tips IT General
ITG-3 Collection of Personal Contact Data for Emergency Notification System 06/03/2009 08/19/2019 IT General
ITG-4 Guidelines for Data Classification 02/23/2004 08/19/2019 IT General
ITG-6 Guidelines for MU Library Exhibit 1/15/2009 8/25/2011 IT General
ITG-7 Digital Signage Submission Guidelines IT General
ITG-8 Electronic Branding Standards Manual IT General
ITG-9 Mobile Computing and Storage Devices Guideline 11/21/2014 11/21/2014 IT General
ITG-10 Standard of Common Definitions 8/28/2015 8/28/2015 IT General
ITP-1 Marshall University Copyright Procedure 04/18/2014 04/18/2014 IT General
ITP-2 Scheduling University Computing Public Facilities 04/08/2005 08/19/2019 IT General
ITP-3 Customer Support Levels, Products and Services for Marshall University Owned Equipment 11/21/2014 08/19/2019 IT General
ITP-4 Mass Voice Mail Distribution Procedure 02/23/2004 08/19/2019 IT General
ITP-5 Information Systems Identity Content Retention Procedure 01/01/2007 08/19/2019 IT General
ITP-6 Banner Oversight Committee Procedure – MU Information Owners – Banner Training Standard ERP/Banner
ITP-7 Collection of Students’ Religious Preferences N/A 08/19/2019 ERP/Banner
ITP-8 Moving Away form Using SSN as Student ID Number 01/26/2004 01/26/2004 ERP/Banner
ITP-9 Digital Media Retention Procedure 12/06/2013 08/19/2019 Instructional Technology
ITP-10 Terms and Definitions 04/30/2009 08/19/2019 Instructional Technology
ITP-11 MU Training Procedure on Teaching and Distance Learning Interactive Classroom 11/02/2001 08/19/2019 Instructional Technology
ITP-12 Telecommunications Cellular Telephone Procedure 07/01/2000 09/16/2010 Telecommunications
ITP-13 Cellular Telephone Voice/Data Service Stipend and Authorization Form 07/01/2000 08/19/2019 Telecommunications
ITP-14 Employee Remote Internet Access Stipend Plan
Employee Remote Internet Access Stipend Plan and Authorization Form
01/01/2006 08/19/2019 Telecommunications
ITP-15 Intra Campus Wiring Policy 07/01/1996 08/19/2019 Telecommunications
ITP-16 IT Infrastructure Authorization Procedure 04/17/2015 04/17/2015 Telecommunications
ITP-17 Information Technology Cost Recovery
IT Services Rate Schedule
01/10/2003 08/19/2019 Rates
ITP-18 Wireless Telecommunications and Networking Procedure 01/26/2004 08/19/2019 Telecommunications
ITP-19 Information Security Incident Response Procedure 04/13/2007 08/19/2019 IT General
ITP-20 Copyright Infringement Complaints Procedure 04/13/2007 11/20/2009 IT General
ITP-21 MU Libraries Special Collections Development 09/18/2008 09/18/2008 IT General
ITP-22 Access to SPAIDEN 11/20/2009 08/19/2019 ERP/Banner
ITP-23 Password Standards for Administrative Systems 04/8/2019 07/30/2018 IT General
ITP-24 Information Security Policy – Combined in MUBOG IT-2 02/19/2010 09/12/2019 IT General
ITP-25 Obtaining and Managing a Site on MU Web Server IT General
ITP-26 Digital Camera Loan Procedure IT General
ITP-27 Information Security Roles and Responsibilities 09/18/2008 08/19/2019 IT General
ITP-28 USA Patriot Act – Information Technology Procedure 01/01/2003 08/19/2019 IT General
ITP-29 Electronic Communications Procedures 04/18/2014 08/19/2019 IT General
ITP-30 Email and Computer Mediated Communication of PHI 11/17/2003 11/17/2003 School of Medicine
ITP-31 Email and Computer Mediated Communication of PHI Exception for Remote Transcriptionists 11/18/2003 11/18/2003 School of Medicine
ITP-32 Email and Computer Mediated Communication of PHI Exception for Student Submission of H&P’s and Mentor Reflections 11/18/2003 11/18/2003 School of Medicine
ITP-33 Workstation and Storage Media Hardware Disposal 11/17/2003 11/17/2003 School of Medicine
ITP-34 Marshall University Equipment Lending Procedures 05/04/2012 08/19/2019 IT General
ITP-36 IT Permanent Employee Confidentiality Agreement 12/07/2012 08/19/2019 IT General
ITP-37 IT Student or Non-Permanent Employee Confidentiality Agreement 12/07/2012 08/19/2019 IT General
ITP-38 Outsourcing Security Assessment Questionnaire
Fillable Outsourcing Security Assessment Questionnaire
05/04/2012 08/19/2019 IT General
ITP-39 Administrative Procedure for Distance Education Course Fees and Course Ownership 03/01/2013 03/01/2013 Instructional Technology
ITP-40 Marshall University IT Procedure for Employee Account Termination
Fillable Employee Account Termination Form
12/06/2013 08/19/2019 IT General
ITP-41 Procedure for Obtaining and Maintaining Space on a Web or Document Management System for the Purpose of Publishing or Sharing Content 12/06/2013 08/19/2019 IT General
ITP-42 Standard for Baseline Security of Servers
Fillable Server Baseline Security Registration Form
04/18/2014 08/19/2019 IT General
ITP-43 Information Technology Project Proposal Form 09/19/2014 09/19/2014 IT General
ITP-44 Security of Information Technology Resources 01/08/2016 08/19/2019 IT General
ITP-45 Electronic Records Management Procedure 11/06/2015 11/06/2015 IT General
ITP-48 Technology Review Procedure 08/19/2019 08/19/2019 IT General
ITP-50 Change Management 08/19/2018 08/19/2019 IT General