IT Service Desk Update

 

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
Sa: 10:00AM – 6:00PM

IT Service Status
Blackboard Status

Engage link

Network & Wireless

Marshall is community-focused, traditionally servicing the people of West Virginia and the nation. The University’s campus-wide network, MUNet, is a collection of interdepartmental and inter-building Ethernet networks tied together by a fiber-optic backbone. MUNet is continually evolving and has become the lifeblood of the University. MUNet provides a common medium that supports a client/server environment, WiFi, IP telephony, and video services to more than 15,000 campus users at 3,000 workstations. MUNet services every campus building, four remote campuses, Marshall Health and School of Medicine facilities.

Service Description

Marshall offers 10/100/1000 wired network service to all faculty, staff, and residence hall locations.

MUNet is connected to the Internet through multiple providers with high speeds up to 3Gb.

Marshall University is also connected to Internet2 via a 7Gb connection.

Marshall offers WiFi connectivity throughout its campus for students, faculty, and staff. Temporary guest wireless accounts can also be set up for non-university individuals.

WiFi

 


 

VPN

Update 3/17/2020 As part of Marshall COVID-19 response, all Marshall employees and currently registered students have been added to the authorized VPN users security group. VPN access still requires two-factor authentication (MFA).

The Virtual Private Network (VPN) service provides Marshall University Students, Staff, and Faculty a method for securely connecting back to the Marshall University Network (MUNet) over a commodity network such as the Internet or Internet2.

By connecting to the VPN from off-campus you will be able to access non-Internet accessible campus services and resources as if you were on campus. These services include:

  • Banner-related services not available thru myMU (e.g. Banner Production and Pre-prod environments)
  • MUBERT (Banner Extraction and Reporting Tool)
  • Network Shares
  • Internal SharePoint sites
  • Remote Desktop Access to a computer or server
  • Others – if a network or online resource is only available to you when you are on campus, then use of the MUVPN access will be needed to access this resource when working remotely. Please make sure you are connecting using vpn.marshall.edu in the connect box when using the VPN tool. Contact your department IT service provider or the IT Service Desk if you have questions about whether specific services resources are available via the MUVPN service.

MUVPN access is NOT required for the following Internet-facing and SSL-secured services:

  • Office 365, OneDrive, SharePointOnline, Outlook e-mail client and Outlook Web Access to Exchange
  • Remote App and Desktop Connection Terminal Server access via https://www.marshall.edu/it/muremote
  • Marshall University myMU Web Portal
  • MU-Online Blackboard resources
  • Most Internet-facing, web-based applications and services



On Wednesday, September 30th, 2020, Marshall University will make an important change to the campus virtual private networking (VPN) service. If you use the Marshall VPN service, please read the following to ensure your continued ability to use VPN services after September 30th, 2020.

The Marshall University VPN service is integrated with our campus network firewall. In early August, Information Technology engineers upgraded the firewall service onto new hardware. Additional steps are needed to migrate VPN services to the new hardware.

What do you need to do?

Your cooperation is needed to install updated VPN client software. The new software package is called Palo Alto GlobalProtect. Once installed and successfully connected, you can safely uninstall the previous Cisco AnyConnect software from your computer.

 

Installation Instructions
VPN Access Request

What is a firewall?

A firewall acts as a security system, helping to prevent unauthorized access to computers or network resources. A firewall follows a set of rules to filter the information entering and exiting a network, or computer, allowing or denying access to each specific request.

Why are firewalls used?

Firewalls ensure that your valuable information is protected by inspecting the information passing into and out of the network, filtering it based on a specific set of rules. These rules tell the firewall whether to permit or deny access to the network or computer, keeping out unauthorized users who may want to gain access to the information stored behind the firewall.

How do I request to add or change a rule?

If you are responsible for a computer on the Universities network that provides Internet services like a web server, FTP server, or file server to an off-campus computer, please let us know so we can configure the firewall to accommodate these services.

To request a change, please contact the IT Service Desk and have the following information available about the static mapping request; the name of the system that needs an exception set, the IP address, and any specific ports you need open for this system. We would also ask that you remember to let us know when you no longer need this exception implemented so we can disable it accordingly.

Are there any other options instead of a rule change?

Yes! If you are using the virtual private network (VPN) service, you can access University systems from off-campus without the need for firewall exceptions. VPN is the preferred solution for remote access. For additional help, contact the IT Service Desk by phone at 304-696-3200 or by email at itservicedesk@marshall.edu