IT Service Desk Update

 

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
Sa: 10:00AM – 6:00PM

IT Service Status
Blackboard Status

Engage link

Endpoint Protection

The MU Information Security office strongly recommends the use of antivirus software. Check out the list below for information on how to keep your computer protected.

University-Owned (Managed)

Marshall University is phasing in the use of Microsoft Defender Advanced Threat Protection (MDATP) on all university-owned computers, which will replace Symantec Endpoint Protection. MDATP is supported on both Windows and Mac OS based systems.

No download is necessary to protect your university-owned computer. The IT department uses deployment methods to enable MDATP (and uninstall Symantec Endpoint Protection, if necessary) on all faculty/staff workstations.

If you have questions about how your university-owned computer is being protected, please contact the IT Service Desk.

Personally-Owned (Unmanaged)

The Marshall University-managed Endpoint Protection is only licensed for use on university-owned computers, however, you can stay protected by using one of the following antivirus suggestions below:

Windows 10 and Windows 8.1

Older versions of Windows*

*Note older versions of Windows are no longer supported by Microsoft, nor the Marshall University network, and will not receive the latest operating system security updates. It is recommended to upgrade to the latest version of Windows.

Mac OS