IT Service Desk Update

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email.

How do I..?

Students

Access from myMU

  1. Go to http://www.marshall.edu/mymu and sign in to myMU with your MUNet credentials.
  2. Click the Office 365 email link from the Email panel located at the top right of the MyMU page.

Access directly

  1. Go to http://outlook.com/live.marshall.edu and sign in to Office 365 with your MUNet credentials.
  2. Click the app button on the Office 365 menu bar and click Mail.

Android

  1. Go to Settings.
  2. Select Accounts.
  3. Select Add account.
  4. Select Exchange account type.
  5. Enter your Office 365 email credentials and press Next. Student Office 365 email addresses are in the form MUNetUsername@live.marshall.edu, and the password is synced with MUNet.
  6. Select Next to validate settings and customize your sync options.

Click Here for detailed instructions.


iOS

  1. Go to Settings.
  2. Select Accounts & Passwords
  3. Select Add Account and choose the Exchange account type.
  4. Enter your Office 365 email credentials and press Next.
  5. Customize your sync options and press Save.

Click Here for detailed instructions.

*You must be registered for Multi-Factor Authentication in order to use this feature. Please contact the IT Service Desk for assistance, if needed.

  1. To reset your password, go to the Microsoft Online Password Reset page. Enter your Marshall email address and the characters in the image (or use the audio feature). Click Next.
  2. You will be redirected to a verification page to show your previously registered contact methods. Select your method of choice and complete the verification steps.
  3. Once verified, you will be advanced to a ‘Get back into your account’ page. Enter a new password and confirm. (Please see best password practices). Click Finish.

Click Here for detailed instructions.

  1. Go to myMU and your Office 365 email or http://outlook.com/live.marshall.edu and sign in to Office 365 with your MUNet credentials.
  2. Click the gear icon on the upper right and then Office 365 link under “Your app settings” at the bottom of the settings section.
  3. Click the Software link for the Install Software option.
  4. Click Install
  5. Once the download is complete, run the setup file to begin the installation.
  6. After installation is complete, run any Office app and sign in with your MUNet username and password. Student Office 365 email addresses are in the form MUNetUsername@live.marshall.edu, and the password is synced with MUNet.

Click Here for detailed instructions.

  1. Connect your Ethernet cable to both your computer and port found in your room.
  2. Open a web browser and navigate to marshall.edu
  3. Follow all on screen prompts to connect.

Additional assistance from the IT Service Desk may be required if you are unable to connect.

You can connect devices running Windows, macOS, iOS, and Android to the MU WiFi network using your MUNet credentials.

Windows

  1. Left click the WiFi icon on the system tray.
  2. Select MU WiFi and then click Connect.
  3. Enter your MUNet credentials.

Click Here to get instructions for your version of Windows.

macOS

  1. Select the Airport icon at the top right hand corner of the screen.
  2. Once the network lists appears, select MU WiFi.
  3. Enter your MUNet credentials and select OK.
  4. You will then be prompted to enter your system password. This is the password that you set for your computer.

Click Here for detailed instructions.

Android

  1. Go to Settings.
  2. Select WiFi.
  3. Select MU WiFi and use the following information:
    • EAP method: PEAP
    • Phase 2 authentication: None
    • CA certificate most devices: (unspecified)
    • Some newer devices will require specification
      • Use system certificates
      • Enter “marshall.edu” in the domain field
      • If this method does not connect, select “Do not validate”
    • Identity: MUNetUsername
    • Anonymous identity: leave blank
    • Password: MUNet password

Click Here for detailed instructions.

iOS

  1. Go to Settings.
  2. Select WiFi.
  3. Select MU WiFi.
  4. Enter your MUNet credentials and select Join.
  5. Select Trust to accept the security certificate.

Click Here for detailed instructions.

TROUBLESHOOTING
• Check that you are connecting to the correct network.
• Forget the WIFI network then connect.
• Turn WIFI off then on to recalibrate the connection.
• Check that your device has all available updates installed.

Students living on campus can connect media devices such as Nintendo, Xbox, PlayStation, Apple TV, and Roku devices to WiFi.

Find out more details about connecting Gaming, Entertainment and Smart Devices or…

  1. Go to http://mydevices.marshall.edu and sign in with your MUNet credentials.
  2. On that page, you can manage your devices. To add a device, click Add.
    • You will need to register your Device ID as the MAC or Physical Address to your device. It consists of 12 alphanumeric characters and must be entered into the system as 6 alphanumeric numbers pares separated by colons. ex: A1:B2:C3:D4:E5:F6
    • If you are having trouble finding your MAC address, contact your device manufacturer for assistance. However, it can commonly be found under WiFi settings.
  3. Connect your device to the MU Device Net network.

Click Here for detailed instructions.

All guests can create their own MU Guest WiFi account.

  1. Connect your device to the MU Guest WiFi network.
  2. Open a web browser. You’ll be redirected to the Marshall Sponsored Guest Portal page.
  3. Click on the link “Don’t have an account?” located below the “Sign On” button.
  4. Complete the required fields (designated with an asterisk *) and click the “Register” button. Your MU Guest WiFi credentials will be delivered via text message and email to the phone number and email address used to complete the registration form.
  5. Sign in to the Sponsored Guest Portal with your MU Guest WiFi credentials.

Click Here for downloadable PDF.

Marshall University identifies your @marshall.edu email as the “official communication channel.” No blanket forwarding of university email to off-campus accounts is permitted.  We all have off-site addresses, but we don’t publish those, and we should all be using our official college accounts for official business.

This will only affect people who have set up automatic forwarding of all messages from an @marshall.edu address to a non- @marshall.edu address.

Why is this happening?

This change is being made for a couple of security reasons:

  • To facilitate the remediation of future malicious email-based attacks (e.g. phishing)
  • Automated forwarding allowed users to use their email with expired credentials

Are there any exceptions?

Unfortunately there are currently no plans to allow automated forwarding of emails for any reason. This decision was made for all of the Marshall University community for security reasons and is crucial for continuing protection of Marshall personnel, students and information.

How can I easily receive emails after this change?

We know this change could negatively affect one’s email workflow, but after learning information in the following articles one should quickly regain functionality of their emails:

  • You can still access Marshall email via Outlook online
  • You could also set up Marshall email directly on your mobile device, to ensure you don’t miss any emails
  • Add your personal email to your Outlook client on your desktop;  Here is a video showing to how you can setup a ‘consolidated inbox view’ using common e-mail clients/services .  This can also be done on mobile devices as well.

Coverage areas are identified on the map as either full, partial, or no coverage. Your specific experience will depend on your device as well as other variable factors.

Download and review the Marshall University Wireless Map to easily determine which areas of campus have wireless coverage.

Installation for anti-virus will vary based on your device configuration.

Click here for more information.

  1. Go to mymu.marshall.edu and sign in with your MUNet username and password.
  2. On the Student Self-Service Menu on the left, Click the “Course Schedule & Grades” option.
  3. Click the “Final Grades” category.
  4. Select a Term and click “Submit”.
Marshall University allows students, faculty and staff space to create a personal webpage.

Visit mupages.marshall.edu for information and instructions.

Color laser printing is available at the public computer workstations in the University Computing Facilities (UCF) labs, which use the Pharos UnipriNT network printing system. When printing successfully, the Pharos UnipriNT system debits the user’s Marshall University Herd Points account for the cost of a print job. You can find more information on the Herd Print webpage.

You can find complete details on using the networking printing system by downloading and reviewing this document.

If you need access to applications or services that are on campus and not available on your work at home device, please visit www.marshall.edu/it/muremote for detailed instructions. Click Here for a PDF detailed instructions.

Examples of applications on MURemote include: Visio, MatLab, SPSS, Wolfram Mathematica, and Visual Studio.

The MUIT Student Guide

Also, check out our “Did You Know?” series of useful info displayed on iPad Digital signage in the Drinko Library.

Faculty & Staff

Android

  1. Select Settings
  2. Select Wireless & Networks
  3. Click the check-box to enable Wi-Fi
  4. Once the network list appears, select MU Wifi
  5. Ensure the following
    • EAP method is set to PEAP
    • Phase 2 authentication should be set to MSCHAPV2
    • Under Identity, enter your MUNET Username
    • Leave anonymous identity blank
    • Under Wireless password, enter your MUNET Password
  6. Select Connect

Click Here for detailed instructions.

iOS

  1. Select Settings
  2. Select Wi-Fi
  3. Once the network list appears, select MU WiFi
  4. Enter your MUNET Username and Password
  5. Select Accept to verify the wireless certificate

Click Here for detailed instructions.

macOS

  1. Select the Airport icon at the top right hand corner of the screen
  2. Once the network lists appears, select MU WiFi
  3. Enter your MUNET Username and Password. Click OK
  4. You will then be prompted to enter your system password. This is the password that you set for your computer

Click Here for detailed instructions.

Windows 7

  1. Select your computer’s Wireless icon at the bottom right hand corner of your screen
  2. Once the network list appears, select MU WiFi
  3. Enter your MUNET Username and Password
  4. A Windows Security Alert window will appear. Click Connect
  5. Select Public Network

Click Here for detailed instructions.

Windows 8.1

  1. Select Settings
  2. Select Available button for available wireless networks
  3. One the network list appears, select MU WiFi
  4. Enter your MUNET Username and Password. Click OK
  5. A Windows Security Alert window will appear. Click Connect

Click Here for detailed instructions.

*You must be registered for Multi-Factor Authentication in order to use this feature. Please contact the IT Service Desk for assistance, if needed.

  1. To reset your password, go to the Microsoft Online Password Reset page. Enter your Marshall email address and the characters in the image (or use the audio feature). Click Next.
  2. You will be redirected to a verification page to show your previously registered contact methods. Select your method of choice and complete the verification steps.
  3. Once verified, you will be advanced to a ‘Get back into your account’ page. Enter a new password and confirm. (Please see best password practices). Click Finish.

Click Here for detailed instructions.

Create

  1. Head to sponsor.marshall.edu
  2. Select My Settings
  3. Enter your email address so the confirmation email will show as coming from you. Click Save
  4. Select Create Account after being directed back to the home screen and receiving a message that your settings have been saved
  5. Enter the information of the person you are creating an account for including a valid email address. Select Account Duration. The count-down for the account’s expiration will begin as soon as the account is first logged into
  6. Select View Guest Accounts to go back to the home screen
  7. On the home screen, your newly created account will appear in your Account List. From here you can edit the account information, check the status or disable the account

Click Here for downloadable PDF.

Connect

  1. View your WiFi network list that appears on your device
  2. Select MUGuest and Click Connect
  3. Enter username and password
  4. Accept or Decline the Acceptable Use Policy. If you decline, you will not be able to continue

Click Here for downloadable PDF.

Android

  1. Select Settings
  2. Select Accounts & Sync
  3. Select Add Account
  4. Select Exchange AutoSync as the type of account
  5. Select Manual Setup
  6. Enter the following:
    • Email Address: username@marshall.edu
    • Server Address: outlookweb.marshall.edu
    • Domain: leave blank
    • Username: username@marshall.edu
    • Password: MUNET Password
    • Ensure this server requires an encrypted SSL connection is checked
  7. Select Next
  8. Select Finish Setup

Click Here for detailed instructions.

iOS

  1. Select Settings
  2. Select Mail, Contacts, Calendars
  3. Select Add Account
  4. Select Microsoft Exchange as the account type
  5. Enter the following:
    • Email: username@marshall.edu
    • Password: MUNET Password
    • Description: ex: Marshall Email
  6. Select Next
    • The server field should auto fill, if not use: outlookweb.marshall.edu
  7. Select Next
  8. If you wish to turn on Contact, turn the switch to ON. Select Save

Click Here for detailed instructions.

The VPN is a service provided to Marshall University Students, Staff and Faculty for securely connecting back the Marshall University Network (MUNet) over a commodity network such as the Internet or dialup.

By connecting to the VPN from off-campus you will be able to access campus services and resources as if you were on campus. These services include accessing network shares; Microsoft SharePoint, and Banner related services.

To begin using the VPN service you will need to obtain the Palo Alto Global Protect VPN client for your operating system and have a valid MUNet account. For information on obtaining a MUNet account or if you have trouble obtaining the client contact the IT Service Desk at 304-696-3200 or itservicedesk@marshall.edu

VPN Client Installation Instructions:

Download VPN Client

Click Here for detailed VPN information.

Please note: This service is only available from off campus.

Marshall University identifies your @marshall.edu email as the “official communication channel.” No blanket forwarding of university email to off-campus accounts is permitted.  We all have off-site addresses, but we don’t publish those, and we should all be using our official college accounts for official business.

This will only affect people who have set up automatic forwarding of all messages from an @marshall.edu address to a non- @marshall.edu address.

Why is this happening?

This change is being made for a couple of security reasons:

  • To facilitate the remediation of future malicious email-based attacks (e.g. phishing)
  • Automated forwarding allowed users to use their email with expired credentials

Are there any exceptions?

Marshall University employees needing to auto-forward e-mail to external services should open an IT Service Request for assistance. You will be asked to document the business or academic need for this auto-forward and an IT Support Technician will provide assistance to support approved use cases.

How can I easily receive emails after this change?

We know this change could negatively affect one’s email workflow, but after learning information in the following articles one should quickly regain functionality of their emails:

  • You can still access Marshall email via Outlook online
  • You could also set up Marshall email directly on your mobile device, to ensure you don’t miss any emails
  • Add your personal email to your Outlook client on your desktop;  Here is a video showing to how you can setup a ‘consolidated inbox view’ using common e-mail clients/services .  This can also be done on mobile devices as well.

  1. Head to outlookweb.marshall.edu
  2. Enter your Marshall email address and password
  3. In the upper right hand corner select Options then See All Options…
  4. In the upper left hand screen select Phone
  5. Select Reset my voice mail PIN…
  6. A warning window will appear asking if you are sure you want to reset your PIN. Select OK and you will receive an email with your new PIN

Click Here for downloadable PDF.

  1. Log in to MyMU with your MUNet Username and Password
  2. Choose “Employees” menu from the drop down on the upper left
  3. Click “My Pay” on the Quick Links menu
  4. Click the “Employee Self Service” tab
  5. Click “Tax Forms” and you will be taken to a page that has says “W-2 Wage and Tax Statement”. Select that and follow the link to the next page.
  6. On the final page, you will see options to select the “Tax Year” and “Employer or Institution”. Select the appropriate options in each given category and once completed, select “Display”.

View Downloadable PDF Instructions