IT Service Desk Update

 

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

MURemote

Marshall University has developed a new Remote App and Desktop Connection Terminal to replace MUREMOTE.  You’ll notice some differences from the old MUREMOTE experience as this new environment is accessible from O365 with MFA and is not directly accessible via the MSTSC client.  You’ll also note that we have removed all of the published remote applications.  All applications will be accessible from the MUREMOTE Desktop Session link.

Please note:  MURemote is not the same method to remote to your office desktop.  If you previously used VPN to access your office device, you will continue doing the same.

MURemote should be used by Students, Faculty and Staff who need to:

  • Access a lab image that provides lab specific software, such as SPSS

VPN should be used to access:

  • MUBert
  • Banner
  • Remote Desktop into your Office device (you must know the device name)
  • Clocking in/out from off campus, including on a cell phone.

Please see the instructions below for accessing details.

Method 1 – Accessing RDPortal from O365 MyApps

  1. Open a web browser and navigate to https://aka.ms/myapps or https://myapps.microsoft.com
  2. Enter your MUNet username@marshall.edu email
  3. Sign in to the Single Sign-on and enter your password
  4. Respond to any MFA prompt you receive.
  5. Click on “Remote Desktop Portal”
  6. You will be presented with two options:  Lab Computer – Remote Desktop or MURemote Desktop Session (see more instructions below)

Method 2 – Accessing RDPortal via direct Link

  1. Open a web browser and navigate to https://rdportal.marshall.edu/RDWeb
  2. Enter your MUNet username@marshall.edu email
  3. Enter your MUNet password
  4. Respond to any MFA prompt
  5. You will be presented with two options:  Lab Computer – Remote Desktop or MURemote Desktop Session (see more instructions below)

Mac Users

Mac users will need to download Remote Desktop 10.

Connecting to MUREMOTE Desktop Session

icon for MURemote Desktop Session

 

 

Use this to access the apps and desktop you are use to with muremote.marshall.edu.

  1. Click on “MUREMOTE Desktop Session”
  2. If you are prompted to download a file, do so and run it.  You may need to double click on the file at the bottom of your web browser to run the file once it downloads to run the file.
  3. You will be prompted to accept a remote desktop connection. Click Connect:
  4. Enter your MUNet password.
  5. Click “OK”

 

Connecting to a Lab Computer

icon for Lab Computer Remote Desktop

 

 

Use this option only if you have been provided a computer name that is in one of our computer labs.

  1. Click on “Lab Computer – Remote Desktop”
  2. If you are prompted to download a file, do so and then run the file. You may need to double click on the file at the bottom of your web browser to run the file once it downloads to run the file.
  3. You will be presented with a RemoteApp prompt. Click “Connect.”
  4. You will be prompted to enter your username and password. Use your email address (username@marshall.edu) and your MUNet password.
  5. You will be shown the logon message.  Click “OK.”
  6. The Remote Desktop Connection window will appear.
  7. Enter the name of the computer that was provided to you.
  8. Click “Connect.”
  9. Enter your MUNet password.
  10. Click”OK.”

Click Here for a PDF detailed instructions.

IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
Sa: 10:00AM – 6:00PM

IT Service Status
Blackboard Status

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