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IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
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Location
Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
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Marshall Mobile ID

Marshall University students, faculty and staff can now add their Marshall Mobile ID cards to their Apple Wallet or Google Pay, and use their smart phone and Apple Watch around campus. By simply placing their phone or Apple Watch near a reader where physical campus IDs are accepted, they can enter residence halls, libraries and the Rec Center, buy lunch, make purchases at the university bookstore, print documents, and more.

What is Marshall Mobile ID

Marshall University Campus ID Office is now bringing you Marshall Mobile ID (MMID). MMID allows users to load their Marshall ID card onto their mobile device to replace your standard MUID card with your smart phone or Apple Watch. This will allow all students, faculty, and staff to perform all necessary functions they use every day with their MUID card but with their mobile devices instead. Read below for more instructions on how to become enrolled in Marshall Mobile ID.

Key Features

Members of the Marshall University community can now leave their physical wallets behind and get around campus with just their mobile devices. By simply placing your smart phone or Apple Watch near a reader where physical student IDs are accepted. It works anywhere on campus where your MUID card is accepted, such as, access to enter residence halls, the Study Center and the Rec Center, campus events, the Marshall Artist Series, and sporting events, make purchases at the Marshall Bookstore, vending machines, and dining services.

Easy to use – simply hold your supported phone or Apple Watch near the reader where you would normally tap or swipe your MUID card.

Before Getting Started On Mobile Devices and COVID-19 Changes and Requirements

Due to the pressing matter and troubling times of COVID-19 Marshall University has made some changes to requirements of the Marshall Mobile ID. In order to qualify for the Marshall Mobile ID, the Marshall University ID Office requires that all students and employees must have an picture within our systems on file. Marshall University is now taking future photo submissions and preparing the Marshall Mobile ID over the phone. Below are steps listed for new/incoming students as well as current students. Please find and follow the instructions for your current status. upon following these guidelines and instructions there are also videos below to help with the process of setting up your Marshall Mobile ID. If you are a new employee or current employee and need to talk about the mobile ID please call the Marshall University Office Directly at, +1 304-696-6843 or email us at campusid@marshall.edu.

MMID User Guide

For new incoming students:

  1.  In order for the ID Office to take photo submissions a student must be registered for classes first.
  2. After class registration has been completed, Marshall University’s ID Office will send an email out to students through their Marshall University email. The email that is sent will ask students to submit two types of photo images for the Marshall University ID Offices approval.
  3. Marshall University’s ID Office’s required two photo types are a photo of the student themselves and a photo of a federal ID (a driver’s license or a passport.) Please read step 4 and 5 thoroughly as these steps cover the guidelines needed for the photo submissions and their future approval.
  4. All photo submissions made to the Marshall University ID Office through the remote photo submission email must follow these guidelines.
    • Should be cropped to a head shot only.
    • Should be taken against a plain, light background.
    • Must be a color photo.
    • Photo must not use any filters or artificial modifications.
    • Must not include sunglasses or hats.
    • Must be positioned directly facing the camera.
    • Eyes should be open and looking at the camera.
  5. All federal ID photo submissions made to the Marshall University ID Office through the remote photo submission must follow these guidelines.
    • Must be a valid drivers license or passport.
    • Must have all information visible.
    • Federal forms of ID for photo verification must have a valid date and not be expired.
  6. Marshall University’s ID Office will manually approve all photo submissions made through our secure software that sends the emails out.
  7. After approval students should receive and email telling them their photo was approved or denied.
  8. If approval was successful students should call the ID Office at, +1 304-696-6843 or email us at campusid@marshall.edu so that the office can manually enroll students for the Marshall Mobile ID.

For current students:

  1. Current students need to be registered for classes for the upcoming semester.
  2. If you are a current student who would like to enroll for the Marshall Mobile ID please contact the The Marshall ID Office at +1 304-696-6843 or email us at campusid@marshall.edu
  3. If you are a current student and would like to update your Marshall ID photo please contact our office with the information listed in step two.
  4. If you are a current student and you have or have had the Marshall Mobile ID in the past and are having errors or have any questions about adding the Marshall Mobile ID back please contact our office with the information listed in step two.
  5. For all other inquiries regarding your Marshall Mobile ID or your student ID please contact our office with the information listed in step two.

University Requirements

Marshall requires students to provide proof of registration.

Before getting started, Marshall University policy require that students, employees, and faculty must be enrolled and fully registered in our system. Students must be registered for courses for the current or upcoming term. Faculty and staff must be an active employee in our system. Under University policies this is required for privacy, security, and the safety of our campus.

  1. A user must have a complete MUNet account. Marshall University requires that all MMID registered students have a MUNet account. This means students should have a university email and valid university sign-in credentials.
  2. All users must be enrolled in Multi-Factor Authentication (MFA), please visit our MFA page in order to complete setup . In order to be a part of our MMID program a user must be enrolled in Multi-Factor Authentication (MFA). This is an extra layer of security that will help protect the user from fraudulent use of their MUNet account.
  3. A user must have the Transact eAccounts app in order to be enrolled in MMID. Check the App Store. The eAccounts app is designed to handle your student mobile credential as well as your herd points and transaction history.
  4. Under University policy you must be enabled for the Marshall Mobile ID by the Marshall ID Office. Please contact the ID Office by calling us at 304-696-6843 or by emailing us at campusid@marshall.edu to let us know that you need to be enabled for the Marshall Mobile ID.

Marshall Mobile ID Device Requirements

Below are the software and hardware requirements needed to continue setup of MMID to a mobile device.

Apple Device Requirements

  • iPhone 7, iPhone 7+, or later.
  • The most current version of iOS (update your software).
  • Apple Watch series 3 or later.
  • Most current version of WatchOS.
  • Have Multi-Factor Authentication setup through the Microsoft Authenticator app.
  • Have the eAccounts app setup and configured correctly.

Android Device Requirements:

  • Any Android device on Android version 8 or higher.
  • The Android device must support NFC.
  • The Android device must have access to Google Play Services.
  • Have Google Pay set up and configured properly.
  • Have Multi-Factor Authentication setup through the Microsoft Authenticator app.
  • Have the eAccounts app setup and configured correctly.

Adding Marshall Mobile ID to your iPhone

In order to utilize the Marshall Mobile ID please ensure the following in advance:

  1. You are enrolled in Marshall University MFA.
  2. Your devices are up to date with the most current versions of iOS and watchOS.
  3. Download the Transact E-Accounts app and sign in.

Once the above steps are completed, you can begin adding Marshall Mobile ID to your iPhone:

  1. Open eAccounts Mobile App on your iPhone.
  2. Swipe over until you see, “Get Started”
  3. Search for Marshall University in the search bar or scroll down until you see Marshall University.
  4. Tap Marshall University to move forward.
  5. Tap “Continue to Sign In” and login with your MUNet username and password.
  6. Approve the MFA request.
  7. You can now view your account balances and meal plans.
  8. Tap “Add to Apple Wallet” and select the device if asked. Either iPhone and/or Apple Watch can be added and the order they are added does not matter.
  9. On the “Add Card” screen tap “Next” in the upper right corner.
  10. Tap “Agree” on the lower right corner on the Terms and Conditions page.
  11. Wait until the notification at the top of the screen verifies your card has been added to the Wallet and tap “Done” in the upper right corner. After you have added a device, when you go back to the account and meal plan page, the picture icon in the upper right corner now displays your Campus ID Card photo.
  12. Verify your card is in your Apple Wallet:
    • iPhone: To view in your Apple Wallet, tap the drop down arrow and then tap “View in Wallet”.
    • Apple Watch: Open Watch app on your iPhone -> Select Wallet & Apple Pay -> Select Campus ID Card.
    • Your card in Apple Wallet will default to Express Mode for both iPhone and Watch allowing you to use your card at a reader without a pass code, Touch ID or Face ID.
    • Your card will include your photo, Marshall classification of Student, Faculty or Staff, and any ID Card account balances.
  13. Tapping (…) in the upper right corner of the Marshall Mobile ID in Apple Wallet will display additional information related to your MMID, including any additional account balances not displayed on the front.

Adding Marshall Mobile ID to your Android smart phone

In order to utilize the Marshall Mobile ID please ensure the following in advance:

  1. You are enrolled in Marshall University MFA.
  2. Your Android device on Android software version 8 (Oreo) or higher.
  3. Download the Transact E-Accounts app and sign in.

Once the above steps are completed, you can begin adding Marshall Mobile ID to your Android smart phone:

  1. Open eAccounts Mobile App on your Android phone.
  2. Swipe over until you see “Get Started”
  3. Search for Marshall University in the search bar or scroll down until you see Marshall University.
  4. Tap Marshall University to move forward.
  5. Tap “Continue to Sign In” and login with your MUNet username and password.
  6. Approve the MFA request.
  7. You can now view your account balances and meal plans.
  8. Tap “Add to GPay”
  9. A redirect to the Google Pay app should occur.
  10. Agree to Google’s Terms of Service.
  11. Allow the ID at least 3 minutes to process.
  12. Verify your card is in Google Pay:
    • Google Pay: Open the Google Pay app. The home screen should display your ID. The Passes tab will also display your ID. On either tab just simply tap the ID to view it in full detail.
    • eAccounts: Open the eAccounts app. Sign in and simply tap the “View in GPay” box. This should present the ID in full detail in Google Pay.

Terms of Service Agreement

By enabling your mobile credential and adding it to your Apple Wallet or Google Pay you have agreed to accept all current and future Marshall University campus policies relative to Marshall University’s MUID card and Marshall Mobile ID (MMID). Adding MMID to your Apple Wallet allows the use of your mobile device in place of your University ID at all of Marshall’s current ID readers such as for payments, meal plan, door access, events, and more. Any misuse, including sharing your mobile credential to allow any other individual to use your University ID is in strict violation of Marshall University policy and will result in disciplinary action.

For any other questions please contact the MUID Office by visiting the Drinko Library and Information Center on the first floor or by calling 304-696-6843.