IT Service Desk Update

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IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 1:00PM – 9:00PM
Monday-Thurs 8:00AM – 10:00PM
Friday: 8:00AM – 5:00PM

IT Service Status
Blackboard Status

Engage link

Recommendations

Marshall University Student Computer Hardware Recommendations and Software Requirements 2021/2022
Updated: June 2021

Marshall University recommends that all students come to campus equipped with a Smartphone and/or a Tablet, as well as, a notebook/laptop computer based on Windows 10 or macOS. Some Windows-based computers called 2-in-1’s or Convertibles serve both as a notebook/laptop and as a tablet device.

Pervasive WiFi on Campus for your Mobile Devices
LTE Coverage

Smartphones and Tablets

The past five years, 2016-2021, have seen a rapid growth in the use of Smartphones and Tablets based on the Apple iOS or Android operating systems. These products have matured to a point that they have become an essential tool for today’s college student. Students and faculties have rapidly assimilated them into daily college life. These devices offer powerful functions that provide fantastic tools for communication and learning. In addition, those tools are comfortable, convenient, and foster interaction with people, as well as multitasking facilitation for formal and informal learning.

Software and applications that Marshall University provides to all students and employees free of charge on these mobile devices include:

  • MUMobile which provides mobile access to nearly everything at Marshall University
  • Marshall MobileID Card providing services to enter building/rooms, ride TTA buses, pay with Herd Points, etc.
  • Transact eAccounts providing your Marshall Mobile ID with the ability to pay at various locations accepting Herd Points
  • LinkedIn Learning providing over 10,000 free courses on a variety of topics
  • Blackboard Learning Management System App with access to your course information, material, grades, and the ability to attend some courses remotely and interactively.
  • Microsoft Office 365
    • Includes mobile versions of Outlook, Teams, Word, PowerPoint, Excel, OneNote, OneDrive (1TB, of personal cloud storage accessible from any device), SharePoint, and Microsoft 365 Exchange Email with 100GB storage quota.
  • Mobile Credential/ID for mobile wallets to use as your student ID on campus for access to buildings, labs, residence halls, meal services, attendance tracking, tickets, and purchases at vending machines and campus food service locations.

The camera and Internet connectivity on these devices do not just offer access to social media but to valuable resources for scanning and saving notes & documents for class projects and learning objectives, accessing & storing digital content such as books, periodicals, journal articles, and current media content.

Smartphone and Tablet Devices to Consider

Personal Computers

Windows-based PC with Windows 10 Pro (new Purchase Recommendation)

  • Intel Evo or Core i5, i7, or i9 Processor 10th Generation or above
  • 16GB of RAM
  • NVMe Solid State Storage (preferred)
    • 256GB SSD storage minimum, 512GB SSD or higher Recommended
  • 1920×1080 Full HD IPS display 13, 14, or 15-inch minimum
  • USB 3.x (3.2 gen 2 preferred) minimum with USB Type C port availability preferred
  • USB Type C charging preferred
  • Thunderbolt 3 preferred
  • WiFi 5 minimum or WiFi6 preferred
  • Bluetooth 4.x minimum 5.x preferred
  • LTE Optional
  • HDMI port or adapter
  • 720p (1 megapixel) Webcam minimum 1080p (2 megapixel) Webcam preferred
  • Headset or earbuds with microphone
Recommended PC Models

Apple-based PC with macOS Catalina (new purchase recommendation)

  • Intel Core i5, i7, or i9 Processors 10th Generation or above or Apple M1 Processor
  • 16GB of RAM
  • 256GB SSD storage minimum, 512GB SSD or higher Recommended
  • USB Type C to Type-A adapter
  • WiFi and Bluetooth standard
  • HDMI adapter
  • Apple Webcam
  • Headset or earbuds with microphone
Recommended Mac Models

Is my current Windows 10 or macOS Catalina computer adequate?

If you have a current notebook computer that is less than four years old and meets the following minimums then it should be adequate for your use in most disciplines at Marshall University. Please check with your advisor if you are unsure:

  • Intel Core i5 or i7 Processor 7th Generation or above
  • Windows 10 Pro version or higher 1H2020 release OR macOS Catalina 10.15.x or higher
  • 8GB RAM
  • 256GB Hard Drive
  • 1080p Display
  • USB port(s)
  • WiFi4 (802.11n)
  • Bluetooth 4.x or above
  • 720p (1 megapixel) or higher webcam plus microphone and headset/earbuds

Software

  • Marshall University Software provided for Personally owned Windows 10 and macOS PCs
  • Microsoft Office 365
    • Outlook, Teams, Word, Excel, PowerPoint, OneNote, OneDrive (1TB, 1,000GB personal cloud storage accessible from any device), SharePoint, Microsoft 365 Exchange email with 100GB Quota
  • Microsoft Defender Advanced Threat Protection for Windows and macOS (replacing Symantec’s End Point Protection)
  • EndNote (courtesy of the Marshall University School of Medicine for all students, faculty & staff)
  • Wolfram Alpha & Mathematica (courtesy of the College of Science)
  • MathWorks MATLAB and Simulink
  • Adobe Creative Cloud (limited to certain majors and courses)
  • For a list of available software marshall.edu/it/services/availablesoftware/

Security Recommendations
Available Software
Educational Discounts

Previous Purchase Recommendations