IT Service Desk Update


Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to to start the process!

Information Security Services

The mission of the Information Security Office is to support the goals of Marshall University and the Division of Information Technology by providing technological expertise and resources to ensure the confidentiality, availability, and integrity of your information.

Whether it’s securing our personal computing devices with updated anti-malware software, reporting suspicious messages or computer activity through the incident response team, or reviewing video training and frequently-asked-question tips featuring the guidance of trusted security professions, each of us has a role to play.

Service Description

The MU Information Security office strongly recommends using antivirus software and keeping operating systems up-to-date. Microsoft Defender Advanced Threat Protection is an antivirus/anti-malware software solution which is offered to all Marshall-owned devices. Students and employees with personal devices can use free antivirus options suggested here.

The MU Information Security team resource page contains a variety of topics and web resources intended to help you protect your personal and institutional data. The world of cybersecurity is constantly changing. Every day, cyber-criminals are trying new ways to trick unsuspecting users into sharing their logon credentials or installing malicious software onto their network connected devices. An informed and wary user will be less likely to fall prey to online scams. Learn simple strategies to ensure that a lapse in security in one area doesn’t compromise all your important online resources.

As members of the Marshall community, the Information Technology team is looking for opportunities to assist students, faculty and staff in their use of campus technology resources. Please take a few minutes to review these 10 short videos tips that we have prepared about Information Security. We hope you will use these tips to increase your awareness and reduce the threats in your daily digital life.

Whether it’s a lost or stolen laptop or a suspicious e-mail message you just received, information security risks appear in many forms. You can use the Information Security Incident Response page to document your concern or question and quickly submit a report to the Division of Information Technology and ask for further assistance.


For more information

Contact Jon B. Cutler