IT Service Desk Update

 

Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to support.marshall.edu to start the process!

News

Marshall University recognized by Tambellini Future CampusJuly 4, 2024 Marshall University received an honorable mention in the Operational Efficiency and Sustainability category at the recent Tambellini Future Campus Awards Thursday, June 27 during the Future Campus Summit in New York City. This award recognizes the university’s commitment to innovative practices ...
New myMU Portal ExperienceJuly 1, 2024Marshall University Information Technology is excited to announce the upcoming launch of the new myMU portal experience. We anticipate the new MyMU experience to be available on Monday, July 15th so be sure to watch for updates! This email contains ...
Firewall, Switches, Telephony, & AudioCode Phones/MS Teams UpgradesJune 30, 2024The IT Infrastructure Communication Team will be performing upgrades on the following as indicated below: Campus Firewall    Monday, July 1, 10:00 PM – No expected outage due to the redundancy of the system. Administrative and Academic Building Switches – Estimated 15 min ...
Exciting Details About Our New myMU PortalMay 20, 2024Marshall University Information Technology (MUIT) is thrilled to announce the upcoming launch of our brand new myMU portal, designed to enhance your experience accessing information at the university. Prior to launch, we wanted to share exciting details with you. Explore the ...
[PLANNED SERVICE OUTAGE]: Banner Database Upgrade (May 19)May 16, 2024Marshall Information Technology is planning on beginning a Banner Production upgrade on Sunday, May 19th, 2024, at approximately 8:00 am, and we expect all updates to be completed the same day May 19th, by approximately 1:00 pm.  During this scheduled ...
[SERVICE CHANGE]: Authentication ServicesApril 29, 2024On Sunday, May 5th at 7:00 AM, the MUIT team will be making an update to our authentication services.  This change may cause a momentary interruption in authentication when accessing university services.  How will this impact you?  The main change you will ...
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