IT Service Desk Update

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

IT Service Desk

Live Chat available on our pages

Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 1:00PM – 9:00PM
Monday-Thurs 8:00AM – 10:00PM
Friday: 8:00AM – 5:00PM

IT Service Status
Blackboard Status

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  • On-Premise SharePoint Decommission – December 2021 June 16, 2021 Level of impact:  Medium  Marshall University Information Technology is planning to decommission our On-Premise SharePoint 2013 environment at the end of the year 2021. Existing sites will need to be migrated to avoid losing access and data.  Who does it affect? If you are receiving this ...
  • Collaborate Ultra – Discontinued July 1, 2021 June 3, 2021 Marshall’s contract with Blackboard Collaborate Ultra will not be renewed after July 1, 2021. You have been identified as a user who has engaged as a moderator during this summer so far. All summer courses will have access to the ...
  • “New” IT Employee – Travis Edmonds May 24, 2021 Travis Edmonds IT Systems Architect Travis previously worked as an Application Systems Analyst Programmer Sr. at our IT Service Desk.  Travis is most looking forward to learning new skills in his new role working with the Infrastructure Systems team, though he’ll miss his ...
  • Employment Opportunity: Database Administrator May 24, 2021 Job Description: This position is responsible for the development, support, and management of key IT Database infrastructure and applications and application integrations, as well as the support and maintenance of application servers, custom applications, and single sign-on solutions that support and ...
  • Employment Opportunity: IT Systems Architect April 6, 2021 Job Description: Design, document, implement, manage and monitor multiple systems in an enterprise network computing and datacenter environment; including architecture, support and maintenance of enterprise storage systems, virtualized environments such as Azure, VMware and HyperV, enterprise operating systems such as Linux ...
  • Meet our new IT employee – Alex Jones March 8, 2021 Alex Jones IT Consultant Sr. Alex started working at the IT Service Desk at the beginning of February. Here’s a little about him. What degree do you hold? BA in Advertising, Marshall U and pursuing a MS in Information Systems Describe your role in MUIT ...