Main News

Full Deployment of Banner 9

01/09/19 –  Please note:  Additional updates will be added to the bottom of this post.

Marshall University Information Technology has been working with campus employees as we switch over to Banner 9 from the Banner 8 User Interface.  Ellucian, our Banner vendor, will no longer provide updates to Banner 8 after January 1, 2019.  We have reached this milestone and will be disabling access to the Ellucian Banner 8 forms at the end of this week.  The core Banner system is not changing, only the way Banner users interact with the Banner database.

** All Banner users should be using Banner 9**

Banner 9 is a web browser interface, and contains all of the Banner 8 features and functionality along with some new features.  Currently, the preferred browser to use is Firefox version 60 or higher.  We are actively working on making the Chrome, Safari, and Edge browsers available as well.  These browsers currently work, but Firefox has shown to have fewer issues than the other browsers.

MUIT has put together an informational video which explains how to access Banner 9, and demonstrates some of the basic navigation differences you will experience moving from Banner 8.  There is also a Banner 9 Navigational Guide available for users.  All Banner 9 information can be found on the Banner 9 main page.

MUIT is providing several Banner 9 Navigation Training sessions through January 2019 that can be attended in person or remotely via Skype for Business.  Additional and up to date training information can be found on the Marshall University HR website in the “Banner Related Courses” section.  Please check the training site for schedule updates

If you have any problems accessing Banner 9 services or need technical assistance, please contact the IT Service Desk via chat, phone 304-696-3200, email, or in person.


UPDATE:  01/11/19  ~Brent Maynard

Today will be that last day for Banner 8 Form access to the Marshall University Banner system.

Banner 9 training schedule has been updated on the HR training web page.

To help facilitate access to the Banner 9 forms, we are updating the Banner Web Page with a new menu structure.  For the next week or so, we are still recommending users use the Firefox browser to help alleviate the timeout issues with Banner 9.  After you return from the Martin Luther King holiday, the Banner 9 Forms environment will support all supported browsers.  More info will be coming next week.

Please review the following screen shot, and the menu options.  The first two links are the Production Banner 9 environment, with the first link for Firefox browsers and the second link for all others.  The third link gives access to the Custom Banner forms (FWAWV11, GWATPAC, etc).

The new web page will be published later this afternoon.

We Are… IT! Feature Friday – Shahid Ali

Shahid Ali

IT Systems Integration Specialist

What degrees do you hold?

Masters in Computer Science – Marshall University
Bachelors in Information Technology – University of Pune (India)

Describe your role in MUIT in 10 words for less:

ERP focused responsibilities and develop programmatic solutions to complex enterprise problems.

Favorite thing about working in IT or at MU:

Autonomy – I’m allowed to be Innovative.
Collaboration & Culture – Everyone in Marshall shares the same vision, work for the betterment of our organization and the community.

Favorite Restaurant in Huntington/Charleston area:

Laury’s Restaurant in Charleston.

Favorite Vacay Spot:

California Bay Area.

Who inspires you?:

“The world is a book and those who do not travel read only one page.” ― Augustine of Hippo. This quote reflects my ideology. Travelling is one of my parallel inclinations. I feel there is so much to absorb from the world, and every new destination makes us wiser and more experienced than before.

Currently Watching/Binging:

Seal Team, Altered Carbon and Boss Baby Series

Something you can’t live without?:

Family – My family, is, was and, always will be my strength
Professionalism – In order to compete and keep up the pace with the competitive world, it is equally important to embrace your inner self

Most adventurous thing you’ve done?:

An aerobatic thrill ride in the World War II Stearman Biplane.

Coolest thing you’re currently working on?:

AR SDK for developing iOS App.


Playing guitar and reading books.

Additional Interests:

I volunteer with Marshall Artists Series to work at Keith Albee Performing Arts Center.


Quest KACE “K” Icon in System Tray

Purpose: To upgrade KACE agents campus-wide.

Impact: Users not directly impacted, however a new “K” icon will appear in the System Tray in Windows (or Menu bar on Macs) that gives the status of the agent’s connection to the KACE Systems Management Appliance. Icon also allows users or IT service providers to force an inventory update or restart the KACE agent service (a.k.a. “konea”).

Affected: Marshall-owned workstations with KACE agent installed.

IT continues observance of National Cyber Security Awareness Month

The Marshall University Information Technology (IT) department is participating in National Cyber Security Awareness Month (NCSAM) to raise awareness of Cyber Security issues. Throughout the month of October, Marshall IT will continue to share information from the national campaign.

Week 4 will emphasize the importance of securing our critical infrastructure and highlight the roles the public can play in keeping it safe. In addition, it will lead the transition into November’s Critical Infrastructure Security and Resilience Month, which is spearheaded by the U.S. Department of Homeland Security. Our nation’s critical infrastructure runs on the Internet. The systems that enable us to live our daily lives—the electrical systems, financial institutions, transportation systems, and more—are all dependent upon a digital ecosystem. As cybersecurity breaches continue to rise in frequency and scale, it is critical for all Marshall Students, Faculty and Staff to understand their role and take steps to protect our critical infrastructure.

To find out more information and ways to get involved in National Cybersecurity Awareness Month, visit

National Cyber Security Awareness Month (NCSAM)- October 2018

The Marshall University Information Technology (IT) department is participating in National Cyber Security Awareness Month (NCSAM) to raise awareness of Cyber Security issues. Throughout the month of October, Marshall IT will be sharing information from the national campaign on Twitter, their website and through newsletter articles.

“The Marshall IT team looks forward to National Cyber Security Awareness Month (NCSAM) as an annual opportunity to share with our campus community a variety of tips and techniques we can all use to protect the data and devices in our digital lives,” said Jon Cutler, chief information security officer. The Marshall Information Technology (IT) team has participated in the national cyber security awareness events since 2011. These annual events are a great opportunity to for each of us to increase our digital security awareness.”

National Cyber Security Awareness Month began in 2004 as a collaborative effort between government and industry to ensure every American has the resources they need to stay safe and secure online. NCSAM is celebrated across the country each October under the leadership of the U.S. Department of Homeland Security and the National Cyber Security Alliance.

“We know folks in the Marshall campus community are concerned about cyber threats but don’t always realize the part they can play in identifying and avoiding these attacks,” Cutler said. “It seems hardly a week goes by that we don’t hear or read about new computer security issue. Especially troubling this past year has been the steady increase of phishing attacks against campus email accounts. We trust you will find each of the weekly topics to be helpful and welcome any feedback in how those messages can be improved.”

Different cyber security topics will be discussed each week including basic online safety and security, workplace cyber security, recognizing and combating cyber-crime, our continuously connected lives and what to do if you are a victim of cyber-crime.

For more information about NCSAM, visit You are also invited to follow us on Twitter and Facebook and the use of hashtags #MarshallUInfoSec #CyberAware and #StopThinkConnect on Twitter throughout the month of October.

Employment Opportunity – IT Systems Integration Specialist


Job Description: ERP- focused Responsibilities:
Responsible for working within the University Enterprise Applications Group, to support and maintain the University’s applications and functionality. More specifically to maintain and ensure effective administration of the Marshall University Learning Management System, including but not limited to: testing and posting new content, troubleshooting administrative and user technical issues, ensuring accurate audience assignments and assessment scoring, documenting processes and policies, and developing reports and queries for a variety of internal constituents.

LMS – focused Responsibilities:
Primarily maintains Learning Management System (LMS) including troubleshooting and fixing user issues. Develops and documents processes or policies as needed to establish consistent use of the system. Provides learning management system support to leadership. Trains managers/supervisors/course designers on basic use of the system’s self-serve functionalities such as reporting, development and delegation of competency assessments and the creation of electronic technical checklists. Develops reports and queries that are concise, intuitive, and actionable for organizational users. Works with education staff, regulatory, and subject matter experts to create and manage system-level learning assignment. Communicates with LMS vendor to ensure system accessibility and technical standards. Tests all changes to the LMS, posts and test e-Learning modules, ensures accurate audience assignment and assessment scoring. Identifies, troubleshoots, and resolves problems with courses, course design, LMS configuration and infrastructure. Oversees vendor management for online learning content (manage the relationship, deliverables, report out to management and human resources) Oversees the installation of all system updates, upgrades, integrated tools, and other software integrated within the learning management system. Compiles and communicates performance metrics for online and classroom training courses in order to measure training effectiveness. Makes recommendations on future improvements to content management, workflow processes, and user experience.

Required Qualifications: Bachelor’s degree with a concentration in Computer Science or related field is required; 3-5 years of technology experience; Experience programming web applications. Experience with web server applications; Experience with one or more of the following web based programming languages, PHP,.NETASP, Java; Experience with working with database systems, preferably an RDBMS such as MS-SQL Server, MySQL and Oracle; A strong understanding of SQL; Adequate proficiently with forward facing web technologies and scripting languages, including HTMLCSS, JavaScript, XML and XSLT. Must be able to perform all essential job duties as outlined in the job description.


To learn more about this position or apply please visit,

We Are… IT! Feature Friday – Azyn Chahryar

Azyn Chahryar

Office Administrator

What degrees do you hold?

BBA – Management Information Systems – Marshall University

Describe your role in MUIT in 10 words for less:

Lots of paperwork, plan IT events, graphic design, and photography

Favorite thing about working in IT or at MU:

The people are awesome! I’ve made some great friends working here. I also love working on campus! It is so lively

all of the time and there’s always something going on. So fun!

Favorite Restaurant in Huntington/Charleston area:

Laury’s is my family’s restaurant in Charleston, so I may be partial to it BUT it’s delicious! & Christopher’s Eats! They have the most amazing brunch.

Favorite Vacay Spot:

I like literally any beach. If I am by a body of water, especially the ocean, I am in my happy place. However, Hawaii has been my favorite vacation I’ve ever been on. It is so beautiful there with so much to do!

Who inspires you?:

My whole family. I am an only child and a first-gen American, so my family, our traditions, and how hard they worked for us mean everything to me. I aspire to be as successful in my relationships, career, and personal life as they all are.

Currently Watching/Binging:

Some recent shows I’ve been hooked on are The Good Place, Black Mirror, and Impractical Jokers. However, I will never turn down some reruns of Grey’s Anatomy, Law & Order: SVU, or Friends.

Best concert you’ve ever attended?:

Oh man, this is a hard one. I have been to so many amazing shows! I would have to say Dolly Parton at the Grand Ole Opry. Or Sam Hunt!

Something you can’t live without?:

My friends! We always joke that we all have FOMO (fear of missing out) because we hate to spend a single day apart.

Most adventurous thing you’ve done?:

Very recently, my friends convinced me to go white-water rafting. That was very scary to me, until I stepped on the boat. It turned out to be amazing and I can’t wait to go again!

Coolest thing you’re currently working on?:

Building an app. My best friend and I came up with a great idea for one, and we are currently in our planning stages.


I love playing the piano, taking my kayak out on the lake, and traveling the state’s best spots!



Drinko Library and Information Center to host open house Sept. 5

Faculty and staff are invited to join Libraries and Online Learning and the Division of Information Technology for the 2018 Drinko Open House from 3 to 6 p.m. Wednesday, Sept. 5, on the 3rd floor of the Drinko Library and Information Center on the Huntington campus.

During the event, guests will be encouraged to take a tour of Drinko Library to learn more about IT and Library and Online Learning services including circulation, inter-library loans, the Writing Center, Instructional Design Center, ID Office, IT Service Desk, Marshall Digital Scholar and more.

The event will also showcase the location of all service areas in the building as well as information about additional services available from both departments and refreshments will be available.

More info at:

Intern Spotlight – Gage Childers

Gage Childers

Information Technology


Digital Forensics and Information Assurance

Internship Team:

Information Security

What’s your dream job?:

Security Tech Engineer

What made you want to be in the IT Field?:

I’ve always had a strong interest in technology, specifically the security of different devices and how they could be exploited.

Describe what you do for the IT department in three sentences or less:

Most of my days consists of web development, creating and updating pages for MU IT. I also assist everyone around the office in day to day operations.

Favorite Restaurant in Huntington/Charleston area?:

Tortilla Factory

What’s your favorite hobbies?:

Hanging out with friends, going out on the boat, or just about anything outdoors.

What’s your favorite part of technology?:

How quick and easily it can change. There’s always something new that can be learned and improved on.

Something you can’t live without?:


Favorite Vacation spot?:


Who inspires you?:

Elon Musk

If you could have any super power, what would it be?:

I would want to fly because I hate waiting in traffic.

What’s your favorite food?:

Hot Wings

If you were an animal, what would you be?:

MU Squirrel

If you could go anywhere in the world, where would you go?: