IT Service Desk Update

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

IT Service Desk

Live Chat available on our pages

Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 1:00PM – 9:00PM
Monday-Thurs 8:00AM – 10:00PM
Friday: 8:00AM – 5:00PM

IT Service Status
Blackboard Status

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Information Security


The goals of the Information Security Office are:

  • Align the University’s information security efforts to support its mission while supporting privacy, legal, regulatory, and contractual obligations.
  • Promote awareness of information security risks and responsibilities.
  • Collaborate with other organizations and institutions to increase awareness, knowledge, and sharing of information security information.
  • Maintain an awareness of relevant requirements, technologies, and risks to continuously improve this program.

Please submit all matters concerning security incidents using the Information Security Incident Report Form.

Information Security Team

Sarah Quarles

IT Security Analyst, Sr.
Drinko Library
One John Marshall Drive
Huntington WV 25755
Phone: 304-696-3724

Jaymz Mynes

IT Security Analyst
Drinko Library
One John Marshall Drive
Huntington WV 25755
Phone: 304-696-5157

Jon B. Cutler, MS, CISSP

Chief Information Security Officer
Drinko Library
One John Marshall Drive
Huntington, WV 25755-2066
Tel: 304-696-3270


New Marshall ID Sequence Numbers February 5, 2021 Update:  02/05/21 On Sunday morning, February 7th, 2021, MUIT will switch to the new 903 prefix ...

Important Update for Marshall E-mail Security Services – Effective January 6, 2021 January 14, 2021 Important update for all active Marshall University e-mail accountholders including students, faculty, staff (MU, SOM, ...

Marshall IT to participate in National Cyber Security Awareness Month October 1, 2020 The Marshall University Information Technology (IT) department is participating in National Cyber Security Awareness Month ...



Maintenance Window May 14, 2021 Marshall University Information Technology schedules a weekly maintenance window on Sundays from 7am to 1pm ...

[Service Upgrade]: Upcoming new VPN hardware and service September 4, 2020 Notice to all students, faculty and staff who use Virtual Private Networking (VPN) services On Wednesday, ...

Zoom outages August 24, 2020 Beginning at 8:51am ET Zoom said it’s “received reports of users being unable to visit ...