IT Service Desk Update

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email.

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IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 10:00AM until
Friday at 5:00PM

IT Service Status
Blackboard Status

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IT Service Desk

The Information Technology Service Desk provides the University community with technical support services on a variety of issues and platforms. Technical assistance and support is available in-person, over the telephone, or online via email and live chat. Some of the more common visits to the service desk include technical assistance with Username/Password issues, connecting to MU WiFi, setting up email on mobile devices, and downloading software. To see a complete list of our services, please visit our service catalog.  We provide support around the clock to help support your technical assistance needs.

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News

On-Premise SharePoint Decommission – December 2021 June 16, 2021 Level of impact:  Medium  Marshall University Information Technology is planning to decommission ...

Collaborate Ultra – Discontinued July 1, 2021 June 3, 2021 Marshall’s contract with Blackboard Collaborate Ultra will not be renewed ...

“New” IT Employee – Travis Edmonds May 24, 2021 Travis Edmonds IT Systems Architect Travis previously worked as an Application Systems ...

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Alerts

Virtual Server Lost Connection September 2, 2021 Today, September 2nd, 2021, at approximately 5 AM Marshall University ...

Service Disruption – Transact eAccounts August 25, 2021 Service-Restored-Transact eAccounts Service Outage

Maintenance Window May 14, 2021 Marshall University Information Technology schedules a weekly maintenance window on ...

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