IT Service Desk Update

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
Sa: 10:00AM – 6:00PM

IT Service Status
Blackboard Status

Engage link

IT Service Desk

 

The Information Technology Service Desk provides the University community with technical support services on a variety of issues and platforms. Technical assistance and support is available in-person, over the telephone, or online via email and live chat. Some of the more common visits to the service desk include technical assistance with Username/Password issues, connecting to MU WiFi, setting up email on mobile devices, and downloading software. To see a complete list of our services, please visit our service catalog.  We provide support around the clock to help support your technical assistance needs.

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News

On-Premise SharePoint Decommission – December 2021 June 16, 2021 Level of impact:  Medium  Marshall University Information Technology is planning to decommission ...

Collaborate Ultra – Discontinued July 1, 2021 June 3, 2021 Marshall’s contract with Blackboard Collaborate Ultra will not be renewed ...

“New” IT Employee – Travis Edmonds May 24, 2021 Travis Edmonds IT Systems Architect Travis previously worked as an Application Systems ...

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Alerts

Maintenance Window May 14, 2021 Marshall University Information Technology schedules a weekly maintenance window on ...

MUNet End of Support for Windows 7 September 15, 2020 Important Computer Security Reminder for All Marshall University Students, Faculty ...

[Service Update] September 10, 2020 This change will affect all Zoom users. Zoom will start requiring ...

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