IT Service Desk Update

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email.

MU ServiceNow for Self-Service

IT Service Desk

Live Chat available on our pages

Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 10:00AM until
Friday at 5:00PM

IT Service Status
Blackboard Status

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IT Service Desk

The Information Technology Service Desk provides the University community with technical support services on a variety of issues and platforms. Technical assistance and support is available in-person, over the telephone, or online via email and live chat. Some of the more common visits to the service desk include technical assistance with Username/Password issues, connecting to MU WiFi, setting up email on mobile devices, and downloading software. To see a complete list of our services, please visit our service catalog.  We provide support around the clock to help support your technical assistance needs.

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On-Premise SharePoint Decommission – December 2021 June 16, 2021 Level of impact:  Medium  Marshall University Information Technology is planning to decommission ...

Collaborate Ultra – Discontinued July 1, 2021 June 3, 2021 Marshall’s contract with Blackboard Collaborate Ultra will not be renewed ...

“New” IT Employee – Travis Edmonds May 24, 2021 Travis Edmonds IT Systems Architect Travis previously worked as an Application Systems ...



Virtual Server Lost Connection September 2, 2021 Today, September 2nd, 2021, at approximately 5 AM Marshall University ...

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Maintenance Window May 14, 2021 Marshall University Information Technology schedules a weekly maintenance window on ...