IT Service Desk Update

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email.

MU ServiceNow for Self-Service

IT Service Desk

Live Chat available on our pages

Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 10:00AM until
Friday at 5:00PM

IT Service Status
Blackboard Status

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IT Service Desk

The Information Technology Service Desk provides the University community with technical support services on a variety of issues and platforms. Technical assistance and support is available in-person, over the telephone, or online via email and live chat. Some of the more common visits to the service desk include technical assistance with Username/Password issues, connecting to MU WiFi, setting up email on mobile devices, and downloading software. To see a complete list of our services, please visit our service catalog.  We provide support around the clock to help support your technical assistance needs.

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Employment Opportunity: IT Consultant Senior October 25, 2021 Job Description This is a full- time position responsible for assisting ...

On-Premise SharePoint Decommission – December 2021 June 16, 2021 Level of impact:  Medium  Marshall University Information Technology is planning to decommission ...

Collaborate Ultra – Discontinued July 1, 2021 June 3, 2021 Marshall’s contract with Blackboard Collaborate Ultra will not be renewed ...



[Service Disruption]: Blackboard December 7, 2021 : The underlying issue has been resolved. AWS continue to ...

Changing UPN and SMTP from to November 3, 2021 The following is a message from Information Technology to all ...

Disruption to Marshall University E-mail Services 10/23-10/24 October 29, 2021 Description of the Incident: Starting in the evening of Friday ...