IT Service Desk Update

 

Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to support.marshall.edu to start the process!

IT Service Desk

The Information Technology Service Desk provides the University community with technical support services on a variety of issues and platforms. Technical assistance and support is available in-person, over the telephone, or online via email and live chat. Some of the more common visits to the service desk include technical assistance with Username/Password issues, connecting to MU WiFi, setting up email on mobile devices, and downloading software. To see a complete list of our services, please visit our service catalog.  We provide support around the clock to help support your technical assistance needs.

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News

Protecting Confidential and Sensitive Data while using AIAugust 1, 2023Dear University Community, As we continue to explore and leverage the ...
New Microsoft Authenticator App Notification Features Enabled May 1stApril 27, 2023Microsoft announced for May 2023, the default notification method for ...
[Service Update]: Replacement of Grammarly with Microsoft EditorMarch 31, 2023Unfortunately, due to lack of faculty, staff, and student usage ...
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Alerts

[Service Disruption] SPSS Software LicensingJuly 11, 2022Access to the campus-licensed versions of the IBM/SPSS statistical software ...
[Service Disruption] Banner OutageFebruary 11, 2022Banner and related services will be unavailable this weekend (2/11-2/12) ...
[Service Disruption]: BlackboardDecember 7, 2021[STATUS UPDATE]: The underlying issue has been resolved. AWS continue to ...
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