Information Technology
IT Service Desk Update

 

Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to support.marshall.edu to start the process!

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IT Service Desk

Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 10:00AM until
Friday at 5:00PM

IT Service Status
Blackboard Status

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Connect a Laptop to WiFi (Windows 8.1)

  1. Navigate to the bottom right corner of your screen next to the date and time. There should be a clear or greyed out Wireless icon of indicator bars with a star above. Click the wireless icon
  2. A roster of WiFi options should appear. Select MU WiFi, ensure Connect Automatically is checked, and sign in.
  3. Sign in with your MU Username and Password.
  4. If you have successfully connected, the status will change to Connected and the wireless icon in the lower right toolbar will fill white based on how strong the connection ins.

    5. Click Here for a downloadable PDF.

    Please note: These instructions will vary based on your device.

    If you need further assistance please contact our IT Service Desk.