IT Service Desk Update


Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to to start the process!


Marshall University Information Technology is active on various platforms. From an inside look on Instagram to tech issue notifications on Twitter, we want to share our passion for technology and also keep the university community informed. Follow us on the social media platforms below or subscribe to an RSS feed of our news and alerts.



Protecting Confidential and Sensitive Data while using AIAugust 1, 2023Dear University Community, As we continue to explore and leverage the power of language model AI ...
New Microsoft Authenticator App Notification Features Enabled May 1stApril 27, 2023Microsoft announced for May 2023, the default notification method for Microsoft Authenticator App will change ...
[Service Update]: Replacement of Grammarly with Microsoft EditorMarch 31, 2023Unfortunately, due to lack of faculty, staff, and student usage of this service, Marshall University ...


[Service Disruption] SPSS Software LicensingJuly 11, 2022Access to the campus-licensed versions of the IBM/SPSS statistical software is currently unavailable due an ...
[Service Disruption] Banner OutageFebruary 11, 2022Banner and related services will be unavailable this weekend (2/11-2/12) for planned maintenance.
[Service Disruption]: BlackboardDecember 7, 2021[STATUS UPDATE]: The underlying issue has been resolved. AWS continue to work on a fix for ...


MU ServiceNow for Self-Service

IT Service Desk

Live Chat available on our pages

Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 10:00AM until
Friday at 5:00PM

IT Service Status
Blackboard Status

Engage with IT!