IT Service Desk Update


Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to to start the process!


Marshall University Information Technology is active on various platforms. From an inside look on Instagram to tech issue notifications on Twitter, we want to share our passion for technology and also keep the university community informed. Follow us on the social media platforms below or subscribe to an RSS feed of our news and alerts.



Marshall University recognized by Tambellini Future CampusJuly 4, 2024 Marshall University received an honorable mention in the Operational Efficiency and Sustainability category at the ...
New myMU Portal ExperienceJuly 1, 2024Marshall University Information Technology is excited to announce the upcoming launch of the new myMU ...
Firewall, Switches, Telephony, & AudioCode Phones/MS Teams UpgradesJune 30, 2024The IT Infrastructure Communication Team will be performing upgrades on the following as indicated below: Campus ...


IT Service Impact Announcement: Cable TV Services Not AvailableJuly 8, 2022Notice to all students, faculty, and staff who use Campus Cable TV Services Until power services ...
[Service Disruption] Banner OutageFebruary 11, 2022Banner and related services will be unavailable this weekend (2/11-2/12) for planned maintenance.
[Service Disruption]: BlackboardDecember 7, 2021[STATUS UPDATE]: The underlying issue has been resolved. AWS continue to work on a fix for ...


MU ServiceNow for Self-Service

IT Service Desk

Live Chat available on our pages

Drinko Library 1st Floor

Desk Hours
Monday – Thursday 7:00 AM – 11:30 PM
Friday 7:00 AM – 5:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 1:00 PM – 11:30 PM

IT Service Status
Blackboard Status

Engage with IT!