Service Change News Archive
What’s Changing? On May 13, 2025, Marshall University Information Technology (MUIT) updated the marshall.edu password standard for all new and changed passwords, enhancing security and aligning with university policy ITP-1 guidelines and best practices. (www.marshall.edu/policies) Below are the updated requirements: Updated Password Requirements: Minimum length: 12 characters Must… Read More
What’s Happening: Starting June 16th, the department and phone number attributes will be automatically updated from Banner into M365 Active Directory every 2 hours. What to Expect: Your M365 Contact Information will synchronize with your name, title, department, and phone number originating from Banner. If you notice your phone number is… Read More
As you know, Marshall University has transitioned to an Adobe Creative Campus in which all faculty and staff have access to Adobe Express and Adobe Acrobat DC. (see more information about these products below). How will my access change? Starting February… Read More
[SERVICE CHANGE]: Qualtrics Log-in Credentials Change (1/1/25)
December 10, 2024 · Main News, Service Change
Starting January 1, 2025, all MU users will utilize their Marshall University (MU) username and password to access your existing content, surveys, and data in Qualtrics. What Will Change: • Access to Qualtrics: You can access Qualtrics through the icon in MyMU or https://marshall.qualtrics.com. Read More
Marshall University Information Technology will retire the legacy MILO service (a.k.a. Self-Service Banner 8) on Tuesday, December 17, 2024. Students, faculty, and staff will continue to have access to MILO (a.k.a. Self-Service Banner 9) from the MyMU portal. This update, originally scheduled in October, will affect students who utilize the Information Release for… Read More
If you are receiving this message, you have access to Marshall University’s VPN services. We are in the process of migrating to a new auditing system for VPN access allowing us to further enhance the university’s strategic security goals. If you wish to retain VPN access you will… Read More
Marshall University Information Technology will retire the legacy MILO service (a.k.a. Self-Service Banner 8) on Monday, October 28, 2024. Students, faculty, and staff will continue to have access to MILO (a.k.a. Self-Service Banner 9) from the MyMU portal. Students will see a new interface when accessing the Proxy Management service… Read More
The single sign-on connection to NextGen Dynamic Forms will be updated on Thursday, September 19th, 2024 as part of our transition to a cloud-based service. This means all form links and the link to login to the Dynamic Forms homepage will change. However, the old links will continue to work… Read More
This is a friendly reminder from Marshall University Information Technology (MUIT) about the ongoing transition to our brand-new myMU portal! We appreciate your patience as we continue to fine-tune a few areas, and we’re excited for you to experience the enhanced features. Beginning August 31st: The old myMU portal will no… Read More
MUIT Service Desk Ticket Tracking System
August 31, 2024 · Change Type, Main News, New Service, Service Change, Service Desk, Services, Support
Marshall University Information Technology (MUIT) is excited to announce the transition to a new customer service tracking system fully integrated with myMU. This change is part of MUIT’s ongoing efforts to enhance our service delivery and provide a more seamless experience for all users, consolidating all your MUIT service needs… Read More