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MyMU Login Help

MyMU Login Help

Why can’t I access myMU?

Access to the myMU portal depends on your role at Marshall University and your current status. Review the sections below to understand when and how access is granted.

This will guide you through resolving Single Sign-On (SSO) login issues for myMU.

Quick Start: General Troubleshooting

Try these steps first:

  • Did you use your full Marshall email address (e.g., marco1234@marshall.edu)
  • Try clearing your browser cache and cookies
  • Avoid bookmarks that bypass the official login page. Often those don’t save the correct link. If bookmarks are used, bookmark this link: https://mymu.marshall.edu/

If the issue persists, find your user type below for more specific guidance or contact the MUIT Service Desk.

Marshall IT Service Desk

Role Guidance

Next Steps for New Students?

  • Next Steps for New Students?
    Welcome to Marshall University! Access to myMU begins shortly after you accept your admission offer. Within 24 hours of being admitted, you will be able to activate your Marshall University account. Once your account is activated, access to myMU will be available automatically.

    Information regarding your Marshall University ID (MUID) number will be mailed to you. After receiving your MUID number, visit First Time User Portal to activate your account and complete the setup process. Once activated, you’ll be ready to access myMU and other university services.

  • Still No Account?
    If you have activated your Marshall University account but are still unable to access myMU, or if you experience issues using the First-Time User Portal to set up your account, please contact the MUIT Service Desk for assistance.

  • Recently Hired?
    Welcome!  If you have recently been hired, your account will be created and recognized as active on your official start date after HR finishes processing your paperwork.

  • Employment Status
    Access is available only for active employees. If your employment has ended or is on hold, your account may be disabled.
    What to do: Contact the MUIT Service Desk (see contact details above) or your department’s administrative office to confirm your status.

  • Email Address Check
    Always use your full @marshall.edu email address — not only your username, and not a personal email account.

  • Password Issues
    If your password has expired or is incorrect, you won’t be able to log in.
    What to do: Visit Marshall University | Self Service Password Reset Instructions to reset your password.

  • Still Having Problems?
    The MUIT Service Desk can verify your account status, reset your password, or troubleshoot other access issues.

What to Do:

  • You will need to use your Marshall University provided vendor user account email address.  Complete the Non-Affiliated Access Form (Banner Business Partner/Person Data Entry Form for non-MU employees).

  • Submit the form to your sponsoring department or campus contact.

  • Once your account is provisioned, log in using the Email/Password option.

  • Still Having Problems?
    The MUIT Service Desk can verify your account status, reset your password, or troubleshoot other access issues.