Help with Blackboard Tools
If you are new to Blackboard, please review the resources below. Note, while the resources provide a general overview of the possibilities with Blackboard, specific instructions regarding how to access your course materials, submitting graded activities, and preferred method of contact should come from your instructor directly.
- Blackboard Help also provides many options for getting started with Blackboard:
Hardware & Software Configurations
Make sure that the computer you will use to access your online course meets the minimum hardware requirements provided in the Marshall University IT Recommended Hardware page. You should regularly update your personal computer, antivirus software, browsers, and plug-ins (e.g., Java, Adobe Reader, Adobe Flash) to ensure Blackboard will run smoothly. Antivirus software is available for free to Marshall students.
Students should use the Blackboard Browser Checker tool. By clicking on the Browser Checker link, Blackboard will be able to tell you if your setup will run Blackboard efficiently, and if not, will guide you into using a more appropriate, updated browser.
If you have problems viewing course materials, or accessing assessments or tools, please contact the IT service desk via chat, email or phone.
Your instructor should make class Syllabi and any changes necessary available to you via Blackboard (for typical distance education courses). In light of Spring 2020 schedule changes, professors may be choosing to email you at your Marshall email to share information with you regarding the course Syllabus and schedule changes.
Your grades, whether they are recorded for assignments, quizzes, graded discussions, etc., are only visible to the course instructor, teaching assistant (if applicable), and technical support staff. They are not visible to other students. Our support staff respects your privacy.
Instructions and download link for Respondus Lock-Down browser, along with instructions and guides, are located in the Respondus module on the Tech Support tab inside Bb (login to Bb, click on Tech Support in upper right).
While online courses are secure in that only those enrolled or associated with the course are given access, we recommend that you exercise good judgment when posting or emailing confidential information, just as you would if sharing confidential information in a face-to-face classroom setting or via a personal email account.
Note: You MUST email your instructors using your Marshall email account to discuss assignments or grades. Your instructors are not able to correspond with you about your course materials unless it is through your Marshall email account.
College of Business
College of Education and Professional Development
College of Arts & Media
College of Engineering and Computer Sciences
College of Liberal Arts
College of Science
Student Resource Center
Online College Courses in the High Schools (OCCHS)
Regents Bachelors Degree Program
For more information please visit the Career Services webpage.
Distance students can access the library’s collections and services from anywhere with a reliable internet connection. This includes one-on-one research help, which can be conducted via Teams, phone call, or email. This also includes access to popular and academic resources such eBooks, scholarly journals, newspapers and magazines, streaming media, and more. And if you need something the library doesn’t have? We can request it for you from interlibrary loan.
Have a question about our services, resources, or locations? Use the options on our Ask a Librarian page to connect with us. You can also view how-to videos and more information in our Distance Students Library Orientation: https://libguides.marshall.edu/distance-student-library-orientation.
For more information, and to chat with a librarian, visit the library website: https://www.marshall.edu/library/
For more information on the IT Service Desk as well as operational hours and contact information please head to the IT Service Desk webpage.
For more information please visit the Writing Center webpage.