Student Resources

Help with Blackboard Tools

If you are new to Blackboard, please review the resources below. Note, while the resources provide a general overview of the possibilities with Blackboard, specific instructions regarding how to access your course materials, submitting graded activities, and preferred method of contact should come from your instructor directly. 

Blackboard Student Guide for Marshall (Word)
Blackboard Student Guide for Marshall (PDF)

Hardware & Software Configurations

Make sure that the computer you will use to access your online course meets the minimum hardware requirements provided in the Marshall University IT Recommended Hardware page. You should regularly update your personal computer, antivirus software, browsers, and plug-ins (e.g., Java, Adobe Reader, Adobe Flash) to ensure Blackboard will run smoothly. Antivirus software is available for free to Marshall students. 

Internet Browser

Students should use the Blackboard Browser Checker tool. By clicking on the Browser Checker link, Blackboard will be able to tell you if your setup will run Blackboard efficiently, and if not, will guide you into using a more appropriate, updated browser.

If you have problems viewing course materials, or accessing assessments or tools, please contact the IT service desk via chat, email or phone.

Course Syllabi

Your instructor should make class Syllabi and any changes necessary available to you via Blackboard (for typical distance education courses). In light of Spring 2020 schedule changes, professors may be choosing to email you at your Marshall email to share information with you regarding the course Syllabus and schedule changes.

Privacy Issues

Your grades, whether they are recorded for assignments, quizzes, graded discussions, etc., are only visible to the course instructor, teaching assistant (if applicable), and technical support staff. They are not visible to other students. Our support staff respects your privacy.

Instructions and download link for Respondus Lock-Down browser, along with instructions and guides, are located in the Respondus module on the Tech Support tab inside Bb (login to Bb, click on Tech Support in upper right).

While online courses are secure in that only those enrolled or associated with the course are given access, we recommend that you exercise good judgment when posting or emailing confidential information, just as you would if sharing confidential information in a face-to-face classroom setting or via a personal email account.

Note: You MUST email your instructors using your Marshall email account to discuss assignments or grades. Your instructors are not able to correspond with you about your course materials unless it is through your Marshall email account.

Campus Services

Each college at Marshall University has its own advising process. For answers to your academic advising questions, please call your college number below, Monday through Friday, 8am-4:30pm. You should be able to provide your student ID number and your Marshall email address, as well as your program and whether you are a distance student.

College of Business


College of Education and Professional Development

304-696-2865 (undergraduate)
304-696-2857 (graduate)

College of Arts & Media


College of Engineering and Computer Sciences

Huntington campus

College of Liberal Arts


College of Science


University College


Graduate College

Huntington campus

Student Resource Center


Online College Courses in the High Schools (OCCHS)


Regents Bachelors Degree Program


Textbooks are available at the Marshall University Bookstore located in the Memorial Student Center on the Marshall campus. You can order books online at the bookstore’s website or via telephone: 304-696-3622.
Career services will help you combine your passion, strengths and skills into a career that will bring you both success and satisfaction. We serve undergraduate students, graduate students and alumni, and our services are always free.

For more information please visit the Career Services webpage.

Distance students can access the library’s collections and services from anywhere with a reliable internet connection. This includes one-on-one research help, which can be conducted via Teams, phone call, or email. This also includes access to popular and academic resources such eBooks, scholarly journals, newspapers and magazines, streaming media, and more. And if you need something the library doesn’t have? We can request it for you from interlibrary loan.

Have a question about our services, resources, or locations? Use the options on our Ask a Librarian page to connect with us. You can also view how-to videos and more information in our Distance Students Library Orientation

For more information, and to chat with a librarian, visit the library website 

The IT Service Desk, located on the first floor of the Drinko Library, is there to help you in-person, through email, or over the phone, with a variety of technical issues that may arise.

For more information on the IT Service Desk as well as operational hours and contact information please head to the IT Service Desk webpage.

For a full list of Information Technology services available please visit the IT Service Catalog
The Writing Center offers asynchronous online tutoring via email to students who cannot come to the Writing Center for a face-to-face appointment.

For more information please visit the Writing Center webpage.

View additional campus services

Departmental Information
1-800-726-2537 (toll free)
304-696-3242 (fax)
304-696-6476 (fax)
304-69602252 (fax for transcript requests)
1-800-438-5392 (toll free)