Information Technology
IT Service Desk Update

 

Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to support.marshall.edu to start the process!

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IT Service Desk

Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 10:00AM until
Friday at 5:00PM

IT Service Status
Blackboard Status

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Connect Media Devices to WiFi

Students living on campus can connect media devices such as Nintendo, Xbox, Playstation, Apple TV, and Roku devices to WiFi.
Click Here for individual device instructions.
1. You will first need to locate your MAC Address for the device you wish to connect. This will be needed later in the process

  • The MAC or Physical Address to your device consists of 12 alphanumeric characters. Ex: A1:B2:C3:D4:E5:E6
  • If you are having trouble finding your MAC address, contact your device manufacturer for assistance. However, it can commonly be found under WiFi settings.

2. On your web browser, navigate to mydevices.marshall.edu and sign in with your MUNet username and password.

my devices 13. Here you can manage your devices and add news ones to the network. To add a device, click Add

my devices 14. You will need to type the device name, a description for the device, and the MAC or physical address for your device. Click Submit once you are finished.

my devices 15. If successful, your device will appear in the Your Devices list. If your device is not connecting after a full business day, contact the IT Service Desk.

Click Here for a downloadable PDF.