Setting/Resetting Pin

Setting the PIN:

Before accessing the proxy account, the family member will need to set their PIN following the steps below:

1. The family member and the student will receive two emails. The family member will need to click the link in the email with the Action Password.
2. Enter the Action Password and click Submit
3. Enter the email address that was used for the account and use the Action Password for the “Old PIN.”
4. A new PIN can now be created for the account.

 

Forgotten PIN:

The family member can reset a forgotten PIN following the steps below:

1. Access the proxy login site using the link sent in the email.
2. Enter the email address used to set up the account and click “Forgot PIN.”
3. The family member will receive an email with a link and an action password needed to reset the PIN.
4. The process of resetting the PIN is the same as setting the first PIN (see above)

 

Reset PIN:

The student can reset the PIN for a family member by following the steps below:

 

1. Go into the Information Release Tab in MILO
2. Select the Proxy Relation they want to reset the PIN to
3. Select Reset PIN
4. This will send an email to the student and family member with a link and action password.
5. The process of resetting the PIN is the same as setting the first PIN (see above)

 

 

Please note that this will not be the same PIN as their Student PIN to access transcripts. This PIN is only used for proxy access.