Effective Communication and Managing Difficult Conversations
Effective communication is essential to managing conflict in the workplace. This interactive training session equips participants with strategies to enhance their communication skills and confidently navigate challenging workplace conversations.
Attendees will learn how to listen actively, express themselves clearly, manage emotional responses, and foster respectful dialogue—even in high-stress or conflict-prone situations. Ideal for professionals seeking to build stronger relationships, resolve misunderstandings, and lead with empathy and clarity.
Attendees will also earn a microcredential for their resume, CV, personal or professional website, and/or LinkedIn profile.
INSTRUCTOR – LeKesha Taylor
Effective communication is essential to managing conflict in the workplace. This interactive training session equips participants with strategies to enhance their communication skills and confidently navigate challenging workplace conversations.
Attendees will learn how to listen actively, express themselves clearly, manage emotional responses, and foster respectful dialogue—even in high-stress or conflict-prone situations. Ideal for professionals seeking to build stronger relationships, resolve misunderstandings, and lead with empathy and clarity.
Attendees will also earn a microcredential for their resume, CV, personal or professional website, and/or LinkedIn profile.
INSTRUCTOR – Robin Riner
Effective communication is essential to managing conflict in the workplace. This interactive training session equips participants with strategies to enhance their communication skills and confidently navigate challenging workplace conversations.
Attendees will learn how to listen actively, express themselves clearly, manage emotional responses, and foster respectful dialogue—even in high-stress or conflict-prone situations. Ideal for professionals seeking to build stronger relationships, resolve misunderstandings, and lead with empathy and clarity.
Attendees will also earn a microcredential for their resume, CV, personal or professional website, and/or LinkedIn profile.
INSTRUCTOR – LeKesha Taylor
Effective communication is essential to managing conflict in the workplace. This interactive training session equips participants with strategies to enhance their communication skills and confidently navigate challenging workplace conversations.
Attendees will learn how to listen actively, express themselves clearly, manage emotional responses, and foster respectful dialogue—even in high-stress or conflict-prone situations. Ideal for professionals seeking to build stronger relationships, resolve misunderstandings, and lead with empathy and clarity.
Attendees will also earn a microcredential for their resume, CV, personal or professional website, and/or LinkedIn profile.
INSTRUCTOR – Robin Riner