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Service Interruption – WiFi and VPN – 30-Nov-15

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Periods of sporadic WiFi and VPN services were reported on Monday 30-Nov-15 beginning at 3:30 pm and again at 10:00 pm. All servers and services were completely restored at approximately 12:30 am on 1-Dec-2015.

 

Root Cause:

Failed Identity Services Engine Policy Node.  An attempt to bring the second node back online at 10:00 pm failed and took down the services again.

 

Solution:

Interim: Deregister failed policy node and run on a single node.

Permanent: Repair failed node and bring back in service.

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