Information Technology

IT Service Desk

MUIT Service Desk

Contact
– Submit a Ticket – MyMU – Contact Support
– Visit: Drinko Library 141
– Call: (304)696-3200
– Chat: on any MUIT webpage

Desk Hours
Monday – Thursday 7AM – 11:30 PM
Fri 7AM- 5PM
Sat 10AM- 6PM (On call only)
Sun 1PM- 11:30PM

Campus ID

MUIT Campus ID

Contact
– Email: campusid@marshall.edu
– Call: (304)696-MUID (6843)
– Visit: Drinko Library 1st Floor

Desk Hours
Monday – Friday || 8:00 a.m. to 4:30 p.m.

Purchasing Tech?

Student Computer Requirements

Technology Governance, Review, and Procurement

Computer Request

The University uses a centralized process for the acquisition, management, deployment, and disposal of computers. This approach allows the institution to leverage collective buying power and educational discounts while maintaining responsible stewardship of University resources.

The purpose of this process is to ensure that permanent employees who require a computer to perform their assigned duties are provided with a suitable and reliable device. For core budget organizations, central funding is used to replace computers on a planned life‑cycle basis for permanent positions. In addition, all new full‑time tenure or tenure‑track faculty within core budget organizations receive a centrally funded computer.

Things to Know Before Submitting a Purchase Request

Before submitting a computer purchase or replacement request, please review the following:

  • Approvals are required. All replacement requests must be approved by your supervisor and budget manager.
  • Account information is needed. You must provide the organization and fund information associated with previous computer purchases.
  • Replacement details are required. Be prepared to identify the model of the computer being replaced.
  • Replacement priorities apply. Computers more than five years old are prioritized for replacement.
  • Non‑standard requests require justification. If standard configurations do not meet your computing needs, a brief justification must be included in the special request section of the request form.
  • Requests are subject to review. All requests require both budget and IT approval and may not be approved.
  • Deployment timelines may vary. Because purchases occur on a quarterly schedule, deployment may take longer than in the past. Please plan accordingly.

This process is continuously reviewed to improve efficiency and effectiveness. Feedback is encouraged and welcomed. To share suggestions or comments, visit http://www.marshall.edu/beherd.

For more information, please review the following resources:
Computer Lifecycle Guidelines
Technology Purchasing and Replacement Process

Computer Lifecycle Request