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Microsoft Home Use Program

The Marshall University IT team receives occasional questions from faculty and staff about the Microsoft Home Use Program (HUP for short). Hopefully this article will help answer a number of those questions.

Several times a year, e-mail offers are sent out from the Microsoft Home Use Program advertising a $9.95 upgrade for Microsoft Office. These are often legitimate messages – see a recent example of one of these messages inserted into this post. TakeOfficeHomeForTheHolidays You are receiving these offer e-mails because of a previous purchase of Microsoft Office for your personal/home computer. If you no longer wish to receive these offers, see the Frequently Asked Questions section below on how to unsubscribe from these mailings.

Before you pay $9.95 to upgrade, please read the rest of this message below…

If you are currently a Marshall faculty or staff member, you are eligible for ‘Home Use Rights’ under our Microsoft Campus Agreement. You do not have to buy a license, but there is a nominal fee charged by the vendor to cover  software distribution costs. In most cases you should use your access to Marshall’s Microsoft Office365 services to download the no-cost install media for your home/personal computer. If you are no longer a Marshall University employee, but still have an active student status, you can also use access Office365ProPlus media as described below.

Frequently Asked Questions

  • Can I use Microsoft Office365 ProPlus Media on a Personally Owned PC/Windows or Apple Macintosh OS?
    Yes. the Microsoft Office365ProPlus download is intended for PERSONALLY-OWNED machines. There are separate versions for Microsoft Windows PC’s and Apple Macintosh OS X computers.
  • Is there a difference in Microsoft Office365Pro and the Office 2016ProPlus software installed on my University-owned computer?
    Yes, a few. Functionally, both products are still Microsoft Office – Word, Excel, Outlook, etc. You still have a choice of ‘new’ (Office 2016) or ‘previous’ (2013) releases. However, with the Office365 release, Microsoft provides new feature updates directly to you through the ‘Windows Updates’ (for PC’s) or ‘Microsoft Updates’ process (for Mac). These updates may appear on a different release schedule than your University-owned computer. You will still have the option to ‘accept’ or ‘defer’ these major updates. You may wish to maintain the same major version (e.g. Office 2013 vs. Office 2016) running on both your personally- and University-owned computers.
  • Where can I get more information on accessing Office 365 software for my personal computer?
    Please visit the Marshall IT website for additional Microsoft Office 365 information for more details.
  • What is an eligible employee for purposes of the ‘Home Use Program’?
    Microsoft defines ‘eligible employee’ as follows… “those individuals who use the covered licenses at work are eligible to purchase these Office applications for use on a personal device during the term of their employment. This temporary license expires with the employer’s Software Assurance coverage, or upon termination of employment with the covered organization.” – http://www.microsofthup.com/hupus/faq.aspx
  • How can I request Microsoft/DigitalRiver to stop sending me these upgrade offers?
    Locate the recent e-mail message in your inbox (Subject: Take Office Home for the Holidays). At the very bottom of the message, locate the ‘Click here to unsubscribe’ web link. This will take you to a webpage which will already contain your e-mail address. Click the [Unsubscribe] button. That’s it.

Please direct any additional questions to the Marshall IT Service Desk ITservicedesk@marshall.edu and we can update this list of frequently asked questions on on the IT website.

Thanks,

Jon B. Cutler | Chief Information Security Officer | Marshall University | 1 John Marshall Drive, DL-324 | Huntington, WV 25755-2066 | U.S.A. |Office: +1 304 696 3270

Use Eduroam for secure WiFi at participating institutions when traveling

Marshall University’s Information Technology Department’s continued partnership with Eduroam, a WiFi authentication service, allows Marshall students, faculty and staff to access wireless networks from other participating institutions while they are off-campus.  Eduroam is available at more than 12,000 locations worldwide, including more than 450 colleges and universities. In addition, it provides high speed roaming to over 69 countries.  If you are a student, faculty or staff member who will be traveling over winter break, keep this available service in mind and log into Eduroam at a participating campus near you and have access to a secure WiFi network.

Students, faculty, and staff can use their Marshall University email address and password to access the network. Just as members of Marshall’s community can take advantage of this opportunity while away from campus, individuals visiting Marshall University from a partner Eduroam institution can access WiFi connection without requesting “MU guest “credentials.

For more information visit eduroam-U.S. website or http://www.marshall.edu/it/services/researchcomputing/eduroam/ contact the IT Service Desk.

-Kristin Salustro, MUIT Marketing Intern

 

macOS High Sierra – Critical Security Update

This is an important computer security bulletin from Marshall University Information Technology team directed at Marshall University students, faculty and staff who own or use an Apple Macintosh computer. Apple has released a critical security update which should be applied to all computers which are running macOS High Sierra 10.13. Marshall University IT staff are working to address this issue on University-owned devices; students, faculty and staff need to be aware of this issue needs addressed on personal-owned devices.

What computers are at risk?

If you have an Apple Macintosh computer which is running the current release of macOS High Sierra 10.13 or 10.13.1, you are at risk and need to apply this update ASAP. If you are still running macOS Sierra 10.12.6 or earlier, this update is not needed.

How do I check which version of macOS in on my computer?

Click on the ‘Apple’ icon menu (in the upper left corner of your computer), and select ‘About This Mac’. You should see a pop-up window which will list the operating system name and version (see below):


 

How do I check for and apply needed software updates?

If your computer shows ‘macOS High Sierra Version 10.13 or 10.13.1’, click on the ‘Software Update…’ button in the lower-right of the pop-up. This will launch the Apple ‘App Store’ utility. Click on the ‘Updates’ menu and apply any needed updates. If the App Store shows ‘No Updates Available’, be sure to confirm that these 2 critical updates ‘MacOS 10.13.1 Update’ and ‘Security Update 2017-001’ are listed as being installed:

Please review the links below for further information and assistance

  • Apple Security Update 2017-001

https://support.apple.com/en-us/HT208315

  • Apple releases macOS High Sierra Security Updates

https://9to5mac.com/2017/11/29/macos-root-fix/

  • Marshall University IT Service Desk

https://www.marshall.edu/it/departments/it-service-desk/

  • Marshall University IT Information Security Team

https://www.marshall.edu/infosec

Protecting Your Marshall MUNet/Email Account from Phishing Attacks

Recent Phishing Attacks

Over the past several months, the Office of Information Technology has seen an influx of fraudulent “phishing” messages, many which appear urgent, and are designed to trick account holders into clicking a link (or in some cases, replying to an email) and providing a username and password.

In most cases, these emails have been sent from other Marshall University account holders who have already been victims of these fraudulent messages and thus have had their accounts compromised. Once an account is compromised, it is then being used by a cyber-criminal to distribute more phishing messages to other MUNet/Office365 account holders.

Since the messages are coming from @marshall.edu or @live.marshall.edu addresses, the recipient is more likely to trust the sender and be tricked into clicking a link and logging in to what they think is a legitimate web page. Many of these web pages are designed to look like authentic Marshall University, Microsoft, or financial institution login pages, but are actually capturing credentials.

Prevention and Education

The IT department is doing their best to catch compromised accounts before more phishing messages can be distributed, however, the best way to protect yourself and others is to use caution when checking your email.

ALWAYS be suspicious of any unexpected email messages, regardless of the source, which include file attachments, web URLs, or are written with a sense of urgency and require you to provide credentials or other personal information.

Phishing Examples

Below are a few examples of recent phishing messages. Notice that each includes hyperlinked text which, when the mouse is hovered over, reveals a web address that is NOT a marshall.edu or microsoft.com address. Also, these messages have a sense of urgency and ask that the recipient verify information. Marshall University will never send you unsolicited email asking you to verify your password or personal information, nor will any other trusted organization.

If You Receive A Fraudulent Email

  1. (Optional) Report a suspicious email sent to your @marshall.edu or @live.marshall.edu email address by forwarding the message to phishing@marshall.edu. YOu will receive an auto-reply confirming receipt of the message as well as additional instructions.
  2. Delete the message from your inbox
  3. As long as you did not attempt to open the attachment, reply/click on the web link, or provide any personal information, no additional action is needed; however…
  4. If you attempted to open an attachment or visited a website where you submitted your username, password or other sensitive information, you should immediately contact the Marshall IT Service Desk at (304)-696-3200 / itservicedesk@marshall.edu.

Protecting Yourself From Email Fraud(AKA Phishing)

Phishing Scams


InfoSec Tips #7: Don’t Be Tricked

Tip 7: Don’t Be Tricked

 
 

This alert was also sent to the Marshall community via e-mail

National Cyber Security Awareness Month Info Table

Interested in how cyber security affects you?

On Tuesday, October 17th, and Thursday, October 19th, from 11a.m.-1p.m. each day, Marshall University’s Information Technology (IT) division will be hosting the Hackers for Charity student group for a National Cyber Security Awareness Month (NCSAM) table in the lobby of the first floor of the Drinko Library and Information Center.  These students will share practical tips on how to improve your personal information security and avoid online threats.

 

As technology continues to become a large part of our professional and personal lives, it is important to be educated in how to keep private information secure.  We are eager to share with you the resources Marshall University has to not only provide information on the importance of cybersecurity but demonstrate the steps you can take to become more cyber secure in your everyday life.  Additional information regarding weekly topics and resources can be found at www.marshall.edu/it/ncscam/topics

For the month of October, MUIT’s Instagram and Twitter will be posting weekly tips on cybersecurity, follow the hashtag #CyberAware and follow us @MarshallU_IT.

For more information about NCSAM, visit www.staysafeonline.org/ncsam.

Marshall University Information Technology Contact: Crystal Stewart

-Kristin Salustro, MUIT Marketing Intern

 

Marshall CIO Edward Aractingi participates as a panelist at a workshop on cybersecurity

The “Cyber Research Acceleration Workshop” hosted by the Indiana University Center for Applied Cybersecurity Research took place on October 10 and 11. Marshall’s Chief Information Officer, Edward Aractingi, spoke as a panelist during the event. In addition to Dr. Aractingi, the panel included CIOs and industry speakers from the University of Illinois and Indiana University and discussed ways for university CIOs to drive and support research acceleration, especially in the Cybersecurity field.

MUIT Interns participate in WV Makes Festival

 

West Virginia Makes Festival- October 6th, 2017

The Robert C. Byrd Institute (RBCI) will be hosting this year’s Fourth Annual West Virginia Makes Festival on Marshall University’s Memorial Student Center Plaza, from 9 a.m. to 2 p.m., this Friday, October 6th, 2017.  This Festival is a celebration of the ingenuity and creativity of makers statewide as well as initiators closer to home.   Marshall University’s Information Technology division will be represented by students in our intern program.

There will be interactive demonstrations given by the interns, including an IT Service Desk queue manager, digital signage providing information on access to available lab computers, cognitive facial recognition, wifi router installation project, and the primer of the IT Chatbot Assistant.  The IT Service desk will soon be able to access MU students’ basic information allowing them to sign in and schedule appointments by simply tapping their MUID.  Visitors to the Drinko Library and Information Center will now be able to track the availability of computers in the building, allowing students to see which devices are accessible on each floor of the library.  A new facial recognition system will be implemented in Drinko to improve security and monitor access to restricted rooms.  In addition, the Marshall website will be premiering an IT Chatbot Assistant to help assist students and staff with various troubleshooting scenarios.

Click for further information on the WV Makes Festival.

Additional information regarding the MUIT TIER Lab and how to become an intern.

Marshall University Information Technology Contact: crystal.stewart@marshall.edu.

-Kristin Salustro, MUIT Marketing Intern

MUIT participating in National Cyber Security Awareness Month (NCSAM)

The Marshall University Information Technology (IT) department is participating in National Cyber Security Awareness Month (NCSAM) to raise awareness of Cyber Security issues. Throughout the month of October, Marshall IT will be sharing information from the national campaign on Twitter, their website and through newsletter articles.

 

 

“This is the fifth year in which Marshall IT has participated in national cyber security awareness events,” said Jon Cutler, chief information security officer. “This is another opportunity for our team to share practical advice on information security with our campus community. We know many folks are concerned about online threats. So now we share information about how they can protect not only themselves but also the campus against cyber-criminal activity. We believe you will find each of the weekly topics to be helpful and welcome any feedback in how those messages can be improved.”

National Cyber Security Awareness Month began 14 years ago as a collaborative effort between government and industry to ensure every American has the resources they need to stay safe and secure online. NCSAM is celebrated across the country each October under the leadership of the U.S. Department of Homeland Security and the National Cyber Security Alliance.

Different cybersecurity issues will be addressed each week including basic online safety and security, workplace cybersecurity, recognizing and combating cybercrime, our continuously connected lives and what to do if you are a victim of cyber-crime.

“We know the Marshall campus community has a lot of questions about cyber security. Use of technology is a part of our everyday lives – both professionally and personally,” Cutler said. “Are you concerned when hearing reports in the news of yet another hacker security breach? Does the growing number of smart-devices in our lives put us and others at risk? Participation in National Cyber Security Month provides another opportunity to share a wide variety of resources which will help us gain a better understanding of online security issues and provides some simple steps you can take to protect yourself.”

For more information about NCSAM, visit www.staysafeonline.org/ncsam. You are also invited to follow and use the hashtag #CyberAware on Twitter throughout the month of October.

New Wi-Fi Install Schedule for Residence Halls

Housing and Residence Life is currently working with Marshall University Information Technology (IT) in an effort to expand and strengthen the Wi-Fi coverage in the residence halls.  We have ordered new equipment, which we will begin installing in student rooms later this month.  This equipment will provide each residence hall room with its own in-room Wi-Fi access point. This is in an effort to ensure that each room on campus has a strong and stable connection.  While we had hoped that the in-room Wi-Fi access points would be delivered on-campus over the summer and installed before you arrived, they were unfortunately on backorder from the manufacturer due to their increased demand nationally.  We are excited to say that the in-room access points have just arrived on-campus and are ready to be installed.

Each access point is a small box that will be connected to an Ethernet port that already exists in your room.  The access point will provide you with wireless access and at the bottom of it, there will be three ports for any wired device that you need to connect directly to the Ethernet port. IT will begin work on installing the equipment into rooms over the next two months.  We ask you to be patient as the IT team installs the access points because it will take some time for the units to be configured and installed in each room.

Housing and Residence Life has worked with IT to develop a timeline for the installation.  Please see the information below regarding the dates and times, we will be working in your building.  You are not required to be in your room during the installation process.  We will have a member of the Housing and Residence Life team escorting the IT staff who will make sure that your room is left in the conditions we found it and secure.

In preparation for the installation, we ask that during your building’s time frame that you please move any furniture and/or personal belongings away from your Ethernet port.  This includes anything above or below the port, including wall hangings.  We also ask that you unplug any items from the Ethernet port during the time-frames as well. This will allow IT to quickly complete the work in your room. 

 

Building Date Time Notes
Wellman (2nd and 1st floors) 9/11/17-9/12/17 10am-3:30pm Start on 2nd and work down to 1st
Willis 9/13/17-9/18/17 10am-3:30pm Start on 4th and work down to 1st  (No work completed on 9/16 or 9/17)
Haymaker 9/19/17-9/22/17 10am-3:30pm Start on 4th and work down to 1st
Twin Towers East 9/18/17-9/21/17 10am-11:30am and 1:30pm-3:00pm Start on 15th floor and work down to 1st
Twin Towers West 9/25/17-9/28/17 10am-11:30am and 1:30pm-3:00pm Start on 15th floor and work down to 1st
Gibson 10/9/17-10/12/17 10am-11:30am and 1:30pm-3:00pm Start on 4th floor and work down to 1st
Wellman (4th and 3rd floors) 10/16/17-10/19/17 10am-11:30am and 1:30pm-3:00pm 4th and 3rd floors
Buskirk 10/23/17-10/27/17 10am-11:30am and 1:30pm-3:00pm Start on 6th floor and work down to 1st
Holderby 10/30/17-11/2/17 10am-11:30am and 1:30pm-3:00pm Start on 9th and work down to 5th
Holderby 11/6/17-11/9/17 10am-11:30am and 1:30pm-3:00pm Start on 4th and work down to 1st

 

We do not expect there to be any building internet outages during the installation of the equipment other than the potential momentary drop in connection while your access point is being installed.  After installation, you will still connect to the Wi-Fi though Marshall like before.

If you have any questions, please contact Housing and Residence Life at 304-696-6765.

(email originally sent from HRL on 9/8/17)