To support faculty in the development and delivery of learning experiences that promote research-based best practices – all in the service of students.
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Our team is here to assist you with urgent troubleshooting concerns, the design and deployment of your Blackboard courses, and trainings for both individuals and groups. 

Our office is open Monday – Friday 8:30 a.m. – 4:30 p.m. 

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Frequently Asked Questions

The Marshall Online Design Team team is comprised of five Instructional Designers, providing faculty with a wealth of expertise. Learn more about our designers here.  

Connect with us

If you have a student who has officially received an Incomplete for a semester term, use this form to give that student access to a previous course.

Get access

Use this cross-listing request form to combine multiple sections of the same course into one Bb section. You will need to create or copy your course content into the newly created section. You will receive an email when this has been completed, but we cannot create cross-listed sections until the live sections are available (generally two weeks prior to the start of term). Team Courses will be automatically cross-listed if you request a Blackboard cross-list.

Cross-List Request
This form requests that a designer copy your course content and clean up your course menu for your course.

Copy and Clean

You will need to know the course CRN, your original MUNet (not vanity email) and the MUNet of the person for which you wish to grant access.

Get access

Use this form when creating any new Distance Education course that will be solely used for a Distance Education course. These courses must go through a review process prior to being offered (we are aware of the issues with course planning and COVID-19 and have adjusted guidelines, for now. We will resume regular guidelines for new course development once the university can safely resume a majority of face-to-face courses. We require faculty to work with an instructional designer to develop the course unless you are an advanced user. Deadlines for completed courses ready for review are August 15 for courses to be offered in Spring or Summer, and January 15 for courses to be offered in the Fall. 

New Course

If you would like to work on supplemental components for a face-to-face course, work ahead, or have an additional course Development section for a different term (spring v. summer), use this form. This form is not for a course that is applying to be approved for Distance Education.

Get Development Section 

Ensure that all students have access to course content, regardless of needs or accommodations. Ally supplies instructors with a gauge beside course links to let you know if your content is accessible. Students are able to download multiple document types, or media types, based on their needs.

Ally for Accessibility in Blackboard 

Whether you’re going fully online, adding supplemental material, or just need help getting started, this page provides quick tips on all of the necessary components that should be in every section of your Blackboard courses, regardless of how you plan to use the course.

Best Practices Checklist  

Online Learning has partnered with the University Office of Assessment to provide a more robust and time-saving assessment option for department assessments. By providing your program goals or accreditation outcomes, you can align graded artifacts to a specific goal or outcome. When your department is ready to assess student work, we can help you create a “collection” of those artifacts, which you can then assess using an assessment rubric. Once the rubrics are complete, Outcomes can create reports for you, without tallying the information by hand. Email diana.adams@marshall.edu for more information.

More About Outcomes

Think Blackboard will work with all devices and browsers? Think again! This page will give you the recommended specifications for a computer and the link to the Blackboard Browser Checker. We recommend users to NOT access and complete all graded activities through a tablet or mobile device. Users should also use updated Google Chrome or Firefox, and in most cases, updated Edge Chromium is also acceptable.

More About Browsers 

The online course development process is streamlined in a way to meet your needs, as well as ensure that we meet all accreditation and institutional requirements for Distance Education courses. We use the Quality Matters standard rubric for course reviews, and require all faculty to work with a designer (unless you are an advanced user) during the development process.

Submit Course Development Application 

Microcredentials are short, competency-based credential courses designed to provide in-demand skills, know-how, and experience for learners. The Marshall Skills Exchange provides an opportunity to strengthen three pillars and strategic execution: in-demand knowledge, on-demand access, and distinctive achievement.  Microcredentials are reviewed on a rolling basis. Propose your microcredential here.

More About Microcredentials





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