IT Service Desk Update

 

Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to support.marshall.edu to start the process!

News

[SERVICE CHANGE]: Authentication ServicesApril 29, 2024On Sunday, May 5th at 7:00 AM, the MUIT team will be making an update to our authentication services.  This change may cause a momentary interruption in authentication when accessing university services.  How will this impact you?  The main change you will ...
[SERVICE CHANGE]: Default OneDrive and SharePoint Online (including Teams) sharing optionsApril 18, 2024To support Marshall University’s strategy to become a center of excellence in cybersecurity, MUIT will be updating default file sharing settings in OneDrive and SharePoint Online to align with best practices in information security and privacy of shared data.  Effective ...
Replacement of AppsAnywhere with CameyoMarch 4, 2024Marshall University Information Technology (MUIT) is excited to announce that the university has transitioned from AppsAnywhere to Cameyo as our new platform for accessing university software remotely and on personally owned devices. This change will take effect on March 1st, ...
Important Update: National Data Breach Concerning TIAA and National Student ClearinghouseAugust 14, 2023Marshall University Information Technology (MUIT) continues to gather more information from National Student Clearinghouse (NSC) and TIAA regarding a recent security breach involving the MOVEit Transfer tool and the effect of that breach on our community. We have been notified by ...
Protecting Confidential and Sensitive Data while using AIAugust 1, 2023Dear University Community, As we continue to explore and leverage the power of language model AI (ChatGPT, Bard, BingAI) within our academic environment, it is essential to maintain a strong commitment to safeguarding our data and ensuring the privacy of our ...
New Microsoft Authenticator App Notification Features Enabled May 1stApril 27, 2023Microsoft announced for May 2023, the default notification method for Microsoft Authenticator App will change from a push Approve/Decline model to a number matching model. Designed to reduce bad actor MFA fatigue attacks on end users, the number matching system ...
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