IT Service Desk Update

 

Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to support.marshall.edu to start the process!

First Year Five Orientation 2022

Welcome First Year Students!

Marshall IT brings you First Year Five! This campaign spotlights 5 techy things first year students should know about while being a Marshall! Being aware & knowing how to use these can help you succeed during your time at Marshall. WE ARE… so happy to have you here at Marshall! Click on the icons below to learn more about each of our #FirstYearFive!

MyMU

Blackboard

Office 365

 

AppsAnywhere

 

LinkedIn Learning

Do YOU have these apps?

Click on each app to learn more & download!

Multi-Factor Authenticator (MFA)

MUMobile

eAccounts

Navigate

 

Microsoft Teams

Blackboard

Recommendations

Here are our recommendations for your next tech buy! Check out your college specific requirements on our Recommendations Page!

REMEMBER: All students are required to come to campus with a notebook or laptop computer based on Windows 10, Windows 11 or macOS. Some Windows-based computers called 2-in-1’s or Convertibles serve both as a notebook/laptop and as a tablet device. We recommend you also have a Smartphone or a Tablet.

Don’t get Phished! Stop. Think. Connect.

Don’t fall for phishing scams! If you get an email from an unknown source, don’t click it! Some phishing emails have consequences if you respond. The message directs you to a website that looks just like a legitimate organization’s site. But it isn’t. It is a bogus site with the purpose of tricking you into giving your personal information so the operators can steal your identity and run up bills or commit crimes in your name.

If you receive a message, you are unsure about, ASK US! – Forward the message to phishing@marshall.edu. If you would like a reply, please be sure to ask a specific question when you forward a suspicious message. We are happy to answer any questions you have!

Learn More About Phishing

Have an issue? Visit us at the IT Service Desk!

Location
Drinko Library 1st Floor

Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our site

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 10:00AM until
Friday at 5:00PM

MU ServiceNow for Self-Service

IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
Monday – Thursday 7:00 AM – 11:30 PM
Friday 7:00 AM – 5:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 1:00 PM – 11:30 PM

IT Service Status
Blackboard Status

Engage with IT!