10:00 – 10:30 am | MSC 2W22
The Online Student Journey
Cody Hall
IT Systems Integration Specialist
Information Technology, Marshall University
Eric Himes
Director of Academic Technology Experiences
Information Technology, Marshall University
Dena Laton
Student Success Coordinator
Marshall Online, Marshall University
Michelle Morrison
Senior Director of Student Engagement
Marshall Online, Marshall University
Joseph Ritter
Graduate Assistant
Marshall Online, Marshall University
Abstract:
Examining the student journey, we focus on how the student interacts with business and academic units. From our examinations, we look at improving the student experience and how improving processes generate student success and belonging. Working with internal stakeholders from each department, we will map their processes and guide process improvement.
Session type: Facilitated Discussion, Face-to-Face only
Key words: End-to-end student journey, online learning, process improvement, student success