WiFi Update

The Marshall University Campus WiFi network continues to experience intermittent outages. Approximately 10 percent of the WiFi access points on campus were not functioning as of late Sunday evening due to troubleshooting efforts during Sunday’s weekly maintenance window.  Restoration of these access points is underway, look for further updates at http://www.marshall.edu/wifi .

Cisco engineers have been onsite since late last week and over the entire weekend working with Marshall IT staff to resolve the flaws in Cisco software impacting the campus WiFi network this semester.  Progress has been made to identify several problems and it is hopeful all problems will be resolved this week.

Your use of campus WiFi may be disrupted again this week with intermittent outages in an effort to resolve these problems.  Please remember that wired services are working.

We appreciate your patience and will continue to work to restore services as quickly as possible.

We will not follow-up with additional emails but will update our WiFi status page (http://www.marshall.edu/wifi) as we progress with restoration of services. If you have specific questions please contact the IT Service Desk via email: ITServiceDesk@marshall.edu, via live chat: http://www.marshall.edu/it, or via telephone: 304.696.3200.


IMPORTANT – Campus MUNet Wireless Service Currently Unavailable

Marshall University Wireless Network services for the Huntington and Regional Campuses are currently offline. The current issue was reported earlier this morning.  IT staff and management are working alongside Cisco, our wireless vendor, to resolve what is reported to be a technical issue in their product.

We do not have an estimate at this time when services will be back online.  Look for further updates to be posted on the News/Alerts section of the Marshall IT main web page https://www.marshall.edu/IT.

Thank you for your patience and we regret any disruption caused by these technical issues.


MUIT Interns participate in WV Makes Festival

 

West Virginia Makes Festival- October 6th, 2017

The Robert C. Byrd Institute (RBCI) will be hosting this year’s Fourth Annual West Virginia Makes Festival on Marshall University’s Memorial Student Center Plaza, from 9 a.m. to 2 p.m., this Friday, October 6th, 2017.  This Festival is a celebration of the ingenuity and creativity of makers statewide as well as initiators closer to home.   Marshall University’s Information Technology division will be represented by students in our intern program.

There will be interactive demonstrations given by the interns, including an IT Service Desk queue manager, digital signage providing information on access to available lab computers, cognitive facial recognition, wifi router installation project, and the primer of the IT Chatbot Assistant.  The IT Service desk will soon be able to access MU students’ basic information allowing them to sign in and schedule appointments by simply tapping their MUID.  Visitors to the Drinko Library and Information Center will now be able to track the availability of computers in the building, allowing students to see which devices are accessible on each floor of the library.  A new facial recognition system will be implemented in Drinko to improve security and monitor access to restricted rooms.  In addition, the Marshall website will be premiering an IT Chatbot Assistant to help assist students and staff with various troubleshooting scenarios.

Click for further information on the WV Makes Festival.

Additional information regarding the MUIT TIER Lab and how to become an intern.

Marshall University Information Technology Contact: crystal.stewart@marshall.edu.

-Kristin Salustro, MUIT Marketing Intern


New Wi-Fi Install Schedule for Residence Halls

Housing and Residence Life is currently working with Marshall University Information Technology (IT) in an effort to expand and strengthen the Wi-Fi coverage in the residence halls.  We have ordered new equipment, which we will begin installing in student rooms later this month.  This equipment will provide each residence hall room with its own in-room Wi-Fi access point. This is in an effort to ensure that each room on campus has a strong and stable connection.  While we had hoped that the in-room Wi-Fi access points would be delivered on-campus over the summer and installed before you arrived, they were unfortunately on backorder from the manufacturer due to their increased demand nationally.  We are excited to say that the in-room access points have just arrived on-campus and are ready to be installed.

Each access point is a small box that will be connected to an Ethernet port that already exists in your room.  The access point will provide you with wireless access and at the bottom of it, there will be three ports for any wired device that you need to connect directly to the Ethernet port. IT will begin work on installing the equipment into rooms over the next two months.  We ask you to be patient as the IT team installs the access points because it will take some time for the units to be configured and installed in each room.

Housing and Residence Life has worked with IT to develop a timeline for the installation.  Please see the information below regarding the dates and times, we will be working in your building.  You are not required to be in your room during the installation process.  We will have a member of the Housing and Residence Life team escorting the IT staff who will make sure that your room is left in the conditions we found it and secure.

In preparation for the installation, we ask that during your building’s time frame that you please move any furniture and/or personal belongings away from your Ethernet port.  This includes anything above or below the port, including wall hangings.  We also ask that you unplug any items from the Ethernet port during the time-frames as well. This will allow IT to quickly complete the work in your room. 

 

Building Date Time Notes
Wellman (2nd and 1st floors) 9/11/17-9/12/17 10am-3:30pm Start on 2nd and work down to 1st
Willis 9/13/17-9/18/17 10am-3:30pm Start on 4th and work down to 1st  (No work completed on 9/16 or 9/17)
Haymaker 9/19/17-9/22/17 10am-3:30pm Start on 4th and work down to 1st
Twin Towers East 9/18/17-9/21/17 10am-11:30am and 1:30pm-3:00pm Start on 15th floor and work down to 1st
Twin Towers West 9/25/17-9/28/17 10am-11:30am and 1:30pm-3:00pm Start on 15th floor and work down to 1st
Gibson 10/9/17-10/12/17 10am-11:30am and 1:30pm-3:00pm Start on 4th floor and work down to 1st
Wellman (4th and 3rd floors) 10/16/17-10/19/17 10am-11:30am and 1:30pm-3:00pm 4th and 3rd floors
Buskirk 10/23/17-10/27/17 10am-11:30am and 1:30pm-3:00pm Start on 6th floor and work down to 1st
Holderby 10/30/17-11/2/17 10am-11:30am and 1:30pm-3:00pm Start on 9th and work down to 5th
Holderby 11/6/17-11/9/17 10am-11:30am and 1:30pm-3:00pm Start on 4th and work down to 1st

 

We do not expect there to be any building internet outages during the installation of the equipment other than the potential momentary drop in connection while your access point is being installed.  After installation, you will still connect to the Wi-Fi though Marshall like before.

If you have any questions, please contact Housing and Residence Life at 304-696-6765.

(email originally sent from HRL on 9/8/17)


Welcome Class of 2021!

Welcome to the Marshall University class of 2021!  The IT staff would like to welcome you to campus during your orientation sessions and once you’re on campus attending class or learning at a distance.  Information Technology has provided students with a Tech Tips sheet for student success that you will receive in our orientation packet.  If you need to find it again simply click on the image below:

Tech Tips for Student Success

Here’s a few tips to get you started.


MUNet ID

A MUNet ID is simply our term for your username at Marshall.
Why do I need a MUNet ID?

  • You will need MUNet ID during your transition to Marshall and to function as a student.
  • When you become a Marshall student, your MUNet ID will be assigned.  This will also be your username for your Marshall email.
  • A MUNet ID is the only way to gain access to myMU, your personal portal to Marshall resources including registering for classes, viewing financial aid status, checking email, accessing online course content, and much more.
GET YOUR MUNet ID

Access Your EmailCONNECT to myMU

Connect to WiFi

CONNECT to MU WiFi

Be a Good WiFi Citizen

Learn More

Click the image to access instructions to install Antivirus on your computer.


Plan for Emergencies

Marshall University Emergency Messaging System (MU Alert) is one of several elements of the Marshall University Emergency Notification System. The MU Alert system allows Marshall University to quickly communicate health and safety-related emergency information through a combination of various communication methods. In the event that information needs to be communicated to students and staff immediately, Marshall University will use several information delivery methods to make sure the pertinent information reaches you.
MU Alert will be used solely for the purpose of alerting the Marshall University community in an emergency. These emergency notices can be delivered via phone calls, text messages to mobile devices, and e-mail. All students, faculty, and staff can manage their own contact information and choose the contact methods that they prefer.
SIGN UP for MU Alert


More on How Do I…

Visit our IT Service desk page for access to do-it-yourself help or technical assistance is available in-person, on the telephone, or online via email and live chat.  Some of the more common visits to the service desk include assistance with Username/Password issues, connecting to MU_WiFi, setting up email on mobile devices, and downloading software.


 



IT Upgrade: WiFi (Requires Action for All Users)

Over the holiday break the IT Infrastructure Communications Team began upgrading the Wireless LAN Controllers and the radius authentication servers.  Those upgrades were completed early this morning.  Due to the nature of our authentication protocols you will now have to “accept” a new security certificate to connect to the WiFi network.  During this upgrade the security certificates on the radius servers were moved to our InCommon provider.  Although each device connects differently; the iOS (iPhone and iPad) certificate should look like this other devices will have similar notices:

apple-trust

 

 

 

 

If this message does not appear and you are unable to connect to the wireless network, you may need to turn off wireless on your device and turn it back on to re-establish the connection to your device.  If it still fails, you can try “forgetting” the network from your device and re-connecting.

Detailed instructions for connecting a device to the wireless network can be found at: www.marshall.edu/wifi .

Please check your cellular/wireless mobile devices to avoid unwanted data usage over the cell network.

If you require further assistance, please contact the IT Service Desk:

304.696.3200   (Huntington)
304.746.1969   (Charleston)
itservicedesk@marshall.edu