[Service Upgrade]: Upcoming new VPN hardware and service

Notice to all students, faculty and staff who use Virtual Private Networking (VPN) services

On Wednesday, September 30th, 2020, Marshall University will make an important change to the campus virtual private networking (VPN) service. If you use the Marshall VPN service, please read the following to ensure your continued ability to use VPN services after September 30th, 2020.

The Marshall University VPN service is integrated with our campus network firewall. In early August, Information Technology engineers upgraded the firewall service onto new hardware. Additional steps are needed to migrate VPN services to the new hardware.

What do you need to do?
Your cooperation is needed to install updated VPN client software. The new software package is called Palo Alto GlobalProtect. Once installed and successfully connected, you can safely uninstall the previous Cisco AnyConnect software from your computer.

Updating your VPN configuration involves three (3) easy steps:
• Install the new GlobalProtect VPN software from https://vpn.marshall.edu
• Test your VPN connection (from off-campus) to ensure service works as expected.
• Uninstall your old AnyConnect VPN software.

Information Technology (IT) has provided step-by-step instructions (see URL below) to guide you through the installation and use of the new VPN client software. https://www.marshall.edu/it/departments/it-service-desk/network-wireless/#GlobalVPN

Please contact the IT Service Desk via chat at www.marshall.edu/it, phone (304)696-3200, or email itservicedesk@marshall.edu if additional assistance is needed.

IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
Sa: 10:00AM – 6:00PM

IT Service Status
Blackboard Status

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