About Dr. Monisha Gupta
Director, Transformative Sales and Service Excellence Center
Associate Professor of Marketing, Lewis College of Business
Dr. Monisha Gupta brings extensive international exposure and over two decades of cross-industry expertise in sales and marketing to her role as Director of the Transformative Sales and Service Excellence Center (TSSEC). Having lived and worked across Asia, Europe, and North America, she has held leadership positions in advertising, hospitality, retail, consulting, and product development. This breadth of experience gives her a comprehensive understanding of how sales and service excellence foster meaningful customer relationships and sustainable business growth across markets.
An accomplished educator and mentor, Dr. Gupta has received the Dr. Robert P. Alexander Mentorship Award for excellence in student guidance and the Marshall University Lewis College of Business Annual Faculty Service Award for outstanding contributions to the College, University, and community.
At TSSEC, Dr. Gupta bridges theory and practice by integrating academic insight with contemporary business trends, including the impact of digital transformation and artificial intelligence on sales and service. Her work focuses on preparing students to think strategically, adapt to evolving technologies, and lead with a customer-centered mindset in an increasingly data-driven marketplace.
She also serves on the Boards of Goodwill of KYOWVA and the Truist Bank Community Advisory Board.
