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The Marshall University Campus WiFi network continues to experience intermittent outages. Approximately 10 percent of the WiFi access points on campus were not functioning as of late Sunday evening due to troubleshooting efforts during Sunday’s weekly maintenance window. Restoration of these access points is underway, look for further updates at http://www.marshall.edu/wifi .
Cisco engineers have been onsite since late last week and over the entire weekend working with Marshall IT staff to resolve the flaws in Cisco software impacting the campus WiFi network this semester. Progress has been made to identify several problems and it is hopeful all problems will be resolved this week.
Your use of campus WiFi may be disrupted again this week with intermittent outages in an effort to resolve these problems. Please remember that wired services are working.
We appreciate your patience and will continue to work to restore services as quickly as possible.
The faculty and staff are invited to join Libraries and Online Learning and the Division of Information Technology for a progressive open house from 2 to 6 p.m. Wednesday, Aug. 23, at the Drinko Library and Information Center on the Huntington campus.
During the event, guests will be encouraged to travel around Drinko Library to learn more about IT and library services including circulation, inter-library loans, the Writing Center, Instructional Design Center, ID Office, IT Service Desk, Marshall Digital Scholar and more!
“We are hoping our new format will help faculty become acquainted with both our new and existing services in an informal and inviting way,” said Dr. Monica Brooks, associate vice president of libraries and online learning. “It’s also an opportunity for them to meet the faculty and staff to ask questions and learn more about the research and curriculum support networks the libraries and online learning have at our disposal.”
Information Technology staff members will be in attendance to assist with questions about IT infrastructure and services.
“The Division of Information Technology is happy to welcome faculty to our part of the campus,” said Jody Perry, executive director of technology services. “There will be members of our IT Infrastructure team as well as our IT Services team on hand throughout the open house to answer any IT-related questions, give presentations on myMU and MUMobile, and lead hourly tours of the data center.”
“The data center is where the magic happens. The 1800-square-foot, state-of-the-art facility is equipped with 87 physical servers, 502 virtual servers and more than 270 terabytes of storage. It’s what controls e-mail, Banner, myMU and all other IT services. Visitors will be given an overview of the security and monitoring in place, as well as a chance to see the VMware virtual environment and Big Green Cluster up close,” Perry said.
The event will also showcase the new co-location of the Campus ID office and IT Service Desk as well as information about additional changes to IT services.
“We are also excited to share the changes we’ve made to better serve the university,” Perry, said. “The IT Service Desk and the Campus ID Office have moved into their new locations on the first floor of the Drinko Library and Information Center and we have completed several ‘Behind the Scenes’ updates in and around campus that affect the entire university community.”
Marco will be available for photos from 4 to 5 p.m.
Students, faculty and staff are invited to attend a Tech-up Open House Thursday, August 17 from 4 to 6 p.m. or Wednesday, August 30 from 5 to 7 p.m. in Drinko Library 138 on the Huntington campus.
Brush up on your technology skills in navigating the library’s electronic resources and services and using Blackboard through MUOnLine. IT staff will be on-hand to provide an overview of myMU and assist with other computer or wireless questions.
Learn tips and tricks to help you hit the ground running with research and writing support; accessing online librarians and guides; and maximizing e-books and e-journals. Basic Blackboard tools and utilizing the free 24/7 Blackboard tech support service will also be covered. Refreshments and door prizes will be provided.
“Tech Up” was created in response to a request by a Marshall University student. Originally developed for nontraditional students, Tech Up has one purpose—to help all students succeed at Marshall by being technologically up to speed by the time they take their first course.
Students can also self-enroll in the online version of Tech Up through MU OnLine/ Blackboard. Log in, click on the Organization tab, search for “Technology & Non-Traditional Students,” Enroll.
Marshall University has released a new version of the MUMobile application. The new app can be used to access the latest news and information from Marshall University and delivers it to your hands through your mobile device.