Information Technology

IT Service Desk

Contact
In person – Drinko Library 141
304-696-3200
Live Chat available on IT websites

Desk Hours
Monday – Thursday 7AM – 11:30 PM
Fri 7AM- 5PM || Sat 10AM- 6PM
Sun 1PM- 11:30PM

Campus ID Contact

Contact
campusid@marshall.edu
Phone: (304)696-MUID
Fax: (304)696-4625
Drinko Library 1st Floor
Desk Hours
Monday – Friday || 8:00 a.m. to 4:30 p.m.

How do I..?

Students

Access from myMU

  1. Go to http://www.marshall.edu/mymu and sign in to myMU with your MUNet credentials.
  2. Click the Office 365 email link from the Email panel located at the top right of the MyMU page.

Access directly

  1. Go to http://outlook.com/live.marshall.edu and sign in to Office 365 with your MUNet credentials.
  2. Click the app button on the Office 365 menu bar and click Mail.

For mobile email access, Marshall University Information Technology (MUIT) recommends using the Outlook Mobile application to manage your Marshall email account. Outlook Mobile leverages Microsoft’s enterprise-grade security infrastructure, including support for Intune and conditional access policies, and provides more reliable handling of modern authentication and multi-factor authentication (MFA) than many native mail applications—making it a secure and dependable solution for professional communications.

  1. Download the Outlook App
    • Open the App Store (iOS) or Google Play Store (Android).
    • Search for Microsoft Outlook and tap Install.
  2. Open the App
    Once installed, tap the Outlook icon to launch the app.
  3. Add Your Account
    • Tap Add Account or Get Started.
    • Enter your Full Marshall Email Address (e.g., username@marshall.edu) and tap Continue.
  4. Enter Your Marshall Password
    • You’ll be redirected to the Marshall University login page.
    • Enter your Marshall Email Address and Password, then tap Sign In.
  5. Complete Multi-Factor Authentication (if prompted)
    Follow the on-screen instructions to verify your identity using your preferred MFA method.
  6. Start Using Outlook
    Once signed in, your inbox will begin syncing. You’re ready to send and receive emails!

Android

  1. Go to Settings.
  2. Select Accounts.
  3. Select Add account.
  4. Select Exchange account type.
  5. Enter your Office 365 email credentials and press Next. Student Office 365 email addresses are in the form MUNetUsername@marshall.edu, and the password is synced with MUNet.
  6. Select Next to validate settings and customize your sync options.

Click Here for detailed instructions.

iOS

  1. Go to Settings.
  2. Select Accounts & Passwords
  3. Select Add Account and choose the Exchange account type.
  4. Enter your Office 365 email credentials and press Next.
  5. Customize your sync options and press Save.

Click Here for detailed instructions.

Marshall University students have free access to a suite of Adobe tools designed to support creativity, productivity, and academic success. These tools are available at no additional cost and can be used across a wide range of disciplines and projects.

Adobe Firefly & Adobe Express

Firefly is Adobe’s generative AI tool that helps students quickly create images, text effects, and design elements using simple prompts. It’s perfect for presentations, social media content, and creative assignments—no design experience required.

Adobe Express is a user-friendly platform for creating graphics, flyers, videos, and web pages. With templates and drag-and-drop tools, students can produce professional-looking content for class projects, student organizations, or personal portfolios.

To learn more on Adobe Firefly and Adobe Express at Marshall visit our AI page – Adobe Firefly & Adobe Express

Adobe Reader with AI Assistant

Adobe Reader now includes an AI Assistant that helps students summarize PDFs, answer questions about the content, and navigate documents more efficiently. It’s ideal for reviewing academic papers, research articles, and course materials.

To learn more on the Adobe AI Assistant visit our AI page – Adobe AI Assistant

*You must be registered for Multi-Factor Authentication in order to use this feature. Please contact the IT Service Desk for assistance, if needed.

  1. To reset your password, go to the Microsoft Online Password Reset page. Enter your Marshall email address and the characters in the image (or use the audio feature). Click Next.
  2. You will be redirected to a verification page to show your previously registered contact methods. Select your method of choice and complete the verification steps.
  3. Once verified, you will be advanced to a ‘Get back into your account’ page. Enter a new password and confirm. (Please see best password practices). Click Finish.

Click Here for detailed instructions.

Getting started with Microsoft 365 at Marshall University is quick and easy. You can access apps like Word, Excel, PowerPoint, and Teams, or download the full Office suite to your computer or mobile device. Use OneDrive to store and sync your files across devices, and collaborate in real time with classmates or colleagues using Teams and SharePoint. Follow the instructions below to download the M365 Office Suite. 

  1. Visit m365.cloud.microsoft and sign in with your full Marshall Email address and Password 
  2. Once at your dashboard, click “Apps” located at the bottom of the left-hand menu.
  3. Select “Install Microsoft 365 Apps” where you’ll be redirected to click “Install Office“
  4. Once downloaded, a Microsoft package will be available for you to install. Follow instructions to install Microsoft Office Suite on your device.
    • The applications available for installation include:
      • Microsoft Word – Advanced document creation and editing
      • Microsoft Excel – Full spreadsheet functionality including advanced formulas and data tools
      • Microsoft PowerPoint – Rich presentation design and delivery tools
      • Microsoft Outlook – Email, calendar, and contact management
      • Microsoft OneNote – Multimedia note-taking and organization
      • Microsoft Access (PC only) – Database management and reporting
      • Microsoft Publisher (PC only) – Desktop publishing for flyers, brochures, and newsletters
  1. Connect your Ethernet cable to both your computer and port found in your room.
  2. Open a web browser and navigate to marshall.edu
  3. Follow all on screen prompts to connect.

Additional assistance from the IT Service Desk may be required if you are unable to connect.

You can connect devices running Windows, macOS, iOS, and Android to the MU WiFi network using your MUNet credentials.

Android

  1. Open Settings
    Tap the Settings app on your device.
  2. Go to Wireless & Networks
    Select Wi-Fi or Network & Internet, depending on your device model.
  3. Select MU WiFi
    From the list of available networks, tap MU WiFi.
  4. Configure Wi-Fi Settings
    Ensure the following settings are applied:

    • EAP Method: PEAP
    • Phase 2 Authentication: MSCHAPV2
    • Identity: Enter your Full Marshall Email Address
    • Anonymous Identity: Leave this blank
    • Password: Enter your MUNET Password
  5. Connect
    Tap Connect to join the network.

iOS

  1. Open Settings
    Tap the Settings app on your device.
  2. Select Wi-Fi
    Tap Wi-Fi to view available networks.
  3. Choose MU WiFi
    From the list of available networks, tap MU WiFi.
  4. Enter Your MUNET Credentials
    • Username: Your MUNET Username
    • Password: Your MUNET Password
  5. Verify the Wireless Certificate
    When prompted, tap Accept to trust the network certificate.

macOS

  1. Click the Wi-Fi icon
    Located in the top-right corner of your screen in the menu bar.
  2. Select MU WiFi
    From the list of available networks, click on MU WiFi.
  3. Enter your MUNET Credentials
    • Username: Your Full Marshall Email Adress
    • Password: Your Marshall Password
      Click OK.
  4. Enter Your System Password
    You’ll be prompted to enter your Mac system password (the password you use to log into your computer). Enter it and click OK or Allow.
  5. Verify the Wireless Certificate
    When prompted, tap Accept to trust the network certificate.

Windows

  1. Click the Network icon
    Located in the bottom-right corner of your taskbar (it looks like a WiFi signal or a globe).
  2. Select MU WiFi
    From the list of available wireless networks, click on MU WiFi.
  3. Enter your MUNET Credentials
    • Username: Your Full Marshall Email Address
    • Password: Your Marshall Password
      Click Next or Connect.
  4. Windows Security Alert
    If prompted with a security alert, click Connect to proceed.

 

TROUBLESHOOTING
• Check that you are connecting to the correct network.
• Forget the WIFI network then connect.
• Turn WIFI off then on to recalibrate the connection.
• Check that your device has all available updates installed.

www.marshall.edu/it/wifi/#troubleshooting

Students living on campus can connect media devices such as Nintendo, Xbox, PlayStation, Apple TV, and Roku devices to WiFi using MU HRL.

To connect and manage your devices, follow the instructions here – Connecting to MU HRL

Need help? Explore our curated Knowledge Base, powered by the MUIT team, for on-demand support and solutions. To find support articles that can assist you:

  1. Visit myMu and sign in with your University Email and Password.
  2. Click My Support in the top right-hand corner.
  3. Navigate to Still Need help? and click browse Browse Self Service Articles.

You can browse the different categories to find the IT/software assistance you may need.

All guests can create their own MU Guest WiFi account.

  1. Connect your device to the MU Guest WiFi network.
  2. Open a web browser. You’ll be redirected to the Marshall Sponsored Guest Portal page.
  3. Click on the link “Don’t have an account?” located below the “Sign On” button.
  4. Complete the required fields (designated with an asterisk *) and click the “Register” button. Your MU Guest WiFi credentials will be delivered via text message and email to the phone number and email address used to complete the registration form.
  5. Sign in to the Sponsored Guest Portal with your MU Guest WiFi credentials.
Marshall University identifies your @marshall.edu email as the “official communication channel.” No blanket forwarding of university email to off-campus accounts is permitted.  We all have off-site addresses, but we don’t publish those, and we should all be using our official college accounts for official business.

This will only affect people who have set up automatic forwarding of all messages from an @marshall.edu address to a non- @marshall.edu address.

Why is this happening?

This change is being made for a couple of security reasons:

  • To facilitate the remediation of future malicious email-based attacks (e.g. phishing)
  • Automated forwarding allowed users to use their email with expired credentials

Are there any exceptions?

Unfortunately there are currently no plans to allow automated forwarding of emails for any reason. This decision was made for all of the Marshall University community for security reasons and is crucial for continuing protection of Marshall personnel, students and information.

How can I easily receive emails after this change?

We know this change could negatively affect one’s email workflow, but after learning information in the following articles one should quickly regain functionality of their emails:

  • You can still access Marshall email via Outlook online
  • You could also set up Marshall email directly on your mobile device, to ensure you don’t miss any emails
  • Add your personal email to your Outlook client on your desktop;  Here is a video showing to how you can setup a ‘consolidated inbox view’ using common e-mail clients/services .  This can also be done on mobile devices as well.

Coverage areas are identified on the map as either full, partial, or no coverage. Your specific experience will depend on your device as well as other variable factors.

Download and review the Marshall University Wireless Map to easily determine which areas of campus have wireless coverage.

Installation for anti-virus will vary based on your device configuration.

Click here for more information.

Phishing scams are fake messages designed to steal personal or financial information. They often look like legitimate emails or texts from trusted sources. To stay safe, don’t click suspicious links, share sensitive info, or respond to unknown senders. Always verify the source and report phishing attempts to phishing@marshall.edu.

Learn more here – Protect yourself Against Phishing Scams 

  1. Go to mymu.marshall.edu and sign in with your MUNet username and password.
  2. On the Student Quick Links on the right, Click the “Final Grades” option.
  3. Select a Term and click “Submit”.

Marshall University offers students the ability to apply for graduation online. By logging into myMU, students can fill out the application and pay the commencement fee at the same time.

Online Graduation Application Instructions

Graduation Application – Dynamic Form

If you need assistance setting up your account for the first time, you can visit our First Time User portal to get started – Marshall First Time User Portal

 

Forget your Password? No problem ! Reset the password to your Marshall account here – Password Reset

Color laser printing is available at the public computer workstations in the University Computing Facilities (UCF) labs, which use the Pharos UnipriNT network printing system. When printing successfully, the Pharos UnipriNT system debits the user’s Marshall University Herd Points account for the cost of a print job. You can find more information on the Herd Print webpage.

For the most up-to-date recommended hardware for students please click here.

Cameyo supports a wide range of software commonly used across academic disciplines. This includes Microsoft Office applications like Word, Excel, and PowerPoint; Adobe Creative Cloud tools such as Photoshop, Illustrator, and Premiere Pro; engineering and design programs like AutoCAD, Inventor, and ArcGIS Pro; and statistical and programming tools including SPSS, SAS Studio, R, Python, and MatLab. Some applications may require login credentials to access licensed features.

The platform is designed to be user-friendly and secure, offering cross-platform compatibility and optimized performance even for graphics-intensive applications. No installation is required—applications run directly in the browser, making it easier than ever to stay productive from anywhere.

To access Cameyo at Marshall, visit the link and sign in with your university credentials – Marshall University Cameyo

Faculty & Staff

Android

  1. Open Settings
    Tap the Settings app on your device.
  2. Go to Wireless & Networks
    Select Wi-Fi or Network & Internet, depending on your device model.
  3. Select MU WiFi
    From the list of available networks, tap MU WiFi.
  4. Configure Wi-Fi Settings
    Ensure the following settings are applied:

    • EAP Method: PEAP
    • Phase 2 Authentication: MSCHAPV2
    • Identity: Enter your Full Marshall Email Address
    • Anonymous Identity: Leave this blank
    • Password: Enter your MUNET Password
  5. Connect
    Tap Connect to join the network.

iOS

  1. Open Settings
    Tap the Settings app on your device.
  2. Select Wi-Fi
    Tap Wi-Fi to view available networks.
  3. Choose MU WiFi
    From the list of available networks, tap MU WiFi.
  4. Enter Your MUNET Credentials
    • Username: Your MUNET Username
    • Password: Your MUNET Password
  5. Verify the Wireless Certificate
    When prompted, tap Accept to trust the network certificate.

macOS

  1. Click the Wi-Fi icon
    Located in the top-right corner of your screen in the menu bar.
  2. Select MU WiFi
    From the list of available networks, click on MU WiFi.
  3. Enter your MUNET Credentials
    • Username: Your Full Marshall Email Adress
    • Password: Your Marshall Password
      Click OK.
  4. Enter Your System Password
    You’ll be prompted to enter your Mac system password (the password you use to log into your computer). Enter it and click OK or Allow.
  5. Verify the Wireless Certificate
    When prompted, tap Accept to trust the network certificate.

Windows

  1. Click the Network icon
    Located in the bottom-right corner of your taskbar (it looks like a WiFi signal or a globe).
  2. Select MU WiFi
    From the list of available wireless networks, click on MU WiFi.
  3. Enter your MUNET Credentials
    • Username: Your Full Marshall Email Address
    • Password: Your Marshall Password
      Click Next or Connect.
  4. Windows Security Alert
    If prompted with a security alert, click Connect to proceed.

*You must be registered for Multi-Factor Authentication in order to use this feature. Please contact the IT Service Desk for assistance, if needed.

  1. To reset your password, go to the Microsoft Online Password Reset page. Enter your Marshall email address and the characters in the image (or use the audio feature). Click Next.
  2. You will be redirected to a verification page to show your previously registered contact methods. Select your method of choice and complete the verification steps.
  3. Once verified, you will be advanced to a ‘Get back into your account’ page. Enter a new password and confirm. (Please see best password practices). Click Finish.

Click Here for detailed instructions.

Create

  1. Head to sponsor.marshall.edu
  2. Select My Settings
  3. Enter your email address so the confirmation email will show as coming from you. Click Save
  4. Select Create Account after being directed back to the home screen and receiving a message that your settings have been saved
  5. Enter the information of the person you are creating an account for including a valid email address. Select Account Duration. The count-down for the account’s expiration will begin as soon as the account is first logged into
  6. Select View Guest Accounts to go back to the home screen
  7. On the home screen, your newly created account will appear in your Account List. From here you can edit the account information, check the status or disable the account

Click Here for downloadable PDF.

Connect

  1. View your WiFi network list that appears on your device
  2. Select MUGuest and Click Connect
  3. Enter username and password
  4. Accept or Decline the Acceptable Use Policy. If you decline, you will not be able to continue

Click Here for downloadable PDF.

For mobile email access, Marshall University Information Technology (MUIT) recommends using the Outlook Mobile application to manage your Marshall email account. Outlook Mobile leverages Microsoft’s enterprise-grade security infrastructure, including support for Intune and conditional access policies, and provides more reliable handling of modern authentication and multi-factor authentication (MFA) than many native mail applications—making it a secure and dependable solution for professional communications.

  1. Download the Outlook App
    • Open the App Store (iOS) or Google Play Store (Android).
    • Search for Microsoft Outlook and tap Install.
  2. Open the App
    Once installed, tap the Outlook icon to launch the app.
  3. Add Your Account
    • Tap Add Account or Get Started.
    • Enter your Full Marshall Email Address (e.g., username@marshall.edu) and tap Continue.
  4. Enter Your Marshall Password
    • You’ll be redirected to the Marshall University login page.
    • Enter your Marshall Email Address and Password, then tap Sign In.
  5. Complete Multi-Factor Authentication (if prompted)
    Follow the on-screen instructions to verify your identity using your preferred MFA method.
  6. Start Using Outlook
    Once signed in, your inbox will begin syncing. You’re ready to send and receive emails!

The Virtual Private Network (VPN) service is provided by Marshall University Information Technology (MUIT) to students, faculty, and staff for securely connecting to the Marshall University Network from off-campus locations. This allows users to access campus resources as if they were physically on campus.

To begin using the VPN service you will need to Request Access to the VPN packages and obtain the Palo Alto Global Protect VPN client for your operating system (Windows OS, macOS) and have an active Marshall Email Account. To begin using the VPN, you must:

Requesting VPN Package

  1. Visit My Access to Request VPN Package
    Visit myaccess.microsoft.com and sign in with your Marshall credentials.
  2. Navigate to Access Packages
    Under the Available tab, you should see VPN. Click on either VPN or Request.
  3. Confirmation and Justification
    You will be asked to provide justification. Be specific about what applications and services you need VPN access to and why. Click Submit request.
  4. Access Approval
    Marshall University employees will immediately be granted access to the VPN. However, those that do not have employee status (according to Banner) will need supervisor approval. Once you are approved for VPN access you will receive an email notification.

Downloading VPN Client

Once your access has been approved, you may download the Palo Alto GlobalProtect VPN client appropriate for your operating system. During installation or setup, you may be prompted to sign in using your Marshall University credentials.

Download VPN Client

VPN Client Installation Instructions

Select your operating system to view step-by-step installation guidance:

Click here for detailed VPN information.

Note: The VPN service is available only when connecting from off-campus and is intended for secure access to university resources such as network shares, Microsoft SharePoint, and Banner services.

Outlook (Desktop) for Windows

Method 1: Auto-Mapping (Most Common)

If the mailbox owner has granted you Full Access via Exchange, the mailbox may appear automatically:

  1. Restart Outlook after permissions are granted.
  2. The delegated mailbox should appear in your folder pane, below your primary mailbox.

Method 2: Manually Add the Mailbox

If auto-mapping doesn’t work:

  1. Open Outlook.
  2. Go to File > Account Settings > Account Settings.
  3. Select your account and click Change.
  4. Click More Settings.
  5. Go to the Advanced tab.
  6. Under Mailboxes, click Add.
  7. Enter the name or email address of the mailbox.
  8. Click OK, then Apply, then Next, and Finish.
  9. Restart Outlook—the mailbox should now appear in your folder list.

Outlook (Desktop) for macOS

  1. Open Outlook for Mac.
  2. Go to Tools > Accounts.
  3. Select your account and click Advanced.
  4. Navigate to the Delegates tab.
  5. Under Open these additional mailboxes, click Add.
  6. Enter the name or email address of the mailbox and click Add.
  7. The mailbox will now appear in your folder list.

Outlook Web

  1. Go to https://outlook.office.com and sign in with your MUNET credentials.
  2. Click your profile icon (top-right corner).
  3. Select Open another mailbox….
  4. Type the email address of the delegated mailbox.
  5. Select the correct account and click Open.
  6. The mailbox will open in a new browser tab.

Ensure you’ve been granted the appropriate permissions before attempting access.

Marshall University identifies your @marshall.edu email as the “official communication channel.” No blanket forwarding of university email to off-campus accounts is permitted.  We all have off-site addresses, but we don’t publish those, and we should all be using our official college accounts for official business.

This will only affect people who have set up automatic forwarding of all messages from an @marshall.edu address to a non- @marshall.edu address.

Why is this happening?

This change is being made for a couple of security reasons:

  • To facilitate the remediation of future malicious email-based attacks (e.g. phishing)
  • Automated forwarding allowed users to use their email with expired credentials

Are there any exceptions?

Marshall University employees needing to auto-forward e-mail to external services should open an IT Service Request for assistance. You will be asked to document the business or academic need for this auto-forward and an IT Support Technician will provide assistance to support approved use cases.

How can I easily receive emails after this change?

We know this change could negatively affect one’s email workflow, but after learning information in the following articles one should quickly regain functionality of their emails:

  • You can still access Marshall email via Outlook online
  • You could also set up Marshall email directly on your mobile device, to ensure you don’t miss any emails
  • Add your personal email to your Outlook client on your desktop;  Here is a video showing to how you can setup a ‘consolidated inbox view’ using common e-mail clients/services .  This can also be done on mobile devices as well.

  1. Head to outlookweb.marshall.edu
  2. Enter your Marshall email address and password
  3. In the upper right hand corner select Options then See All Options…
  4. In the upper left hand screen select Phone
  5. Select Reset my voice mail PIN…
  6. A warning window will appear asking if you are sure you want to reset your PIN. Select OK and you will receive an email with your new PIN

Click Here for downloadable PDF.

  1. Log in to MyMU with your Marshall Email and Password
  2. In the Employee Quick Links section on the right, click the “My Pay” option.
  3. This will bring you to your Employee Dashboard: Click Taxes and select W-2 Wage and Tax Statement
  4. On the final page, you will see options to select the “Tax Year” and “Employer or Institution”. Select the appropriate options in each given category and once completed, select “Display”.