The Division of Information Technology will be performing upgrades on the data center network switches to correct a software defect on Saturday August 25th from 12:00am – 1:00am. During this time there will be intermittent outages of all voice, video and data applications. If you have questions or concerns about the timeline, please contact the IT Service Desk as soon as possible. You will also be able to follow the progress on our IT Service Status page.
As of 5:00 pm, we have completed Public Safety, Sorrell Maintenance Building, The Child Development Academy and the DewCo building. We will begin the Weisberg Engineering Laboratories next. The majority of the campus WiFi is functioning normally but there are still a few Access Points we have to replace. Many of the common areas within the residence halls are not fully covered. All residence rooms should have service and should have had service all week but the common areas are scheduled to be replaced with new equipment beginning early next week.
MU WiFi is back up and functioning normally. We apologize for the inconvenience. If you encounter WiFi problems contact MUIT service desk, firstname.lastname@example.org, 304-696-3200.
Information Technology will be hosting unified communications workshops for faculty and staff Tuesday, Sept. 19, and Wednesday, Sept. 27, at 11 a.m. in Drinko Library and Information Center Room 402, highlighting an improved phone interface that will be updated Oct. 1.
Attendees will learn how Skype for Business (SFB) integrates all of our communication needs by combining desk phones, Microsoft Outlook, instant messaging and videoconferencing for collaboration both on and off-campus.
This workshop will focus on reviewing current features and highlighting upcoming software releases for the Polycom VVX 600 phones, Skype for Business and the SFB Mobile App, as well as how to utilize all of the Unified Communication solutions to increase productivity and improve connectivity and collaboration.
Additional online Skype for Business training is also available through Lynda.com.
For more information, contact email@example.com.
Skype for Business is Marshall’s unified communications solution that integrates all of your business communication needs, combining the best abilities of desk phones, Microsoft Outlook e-mail, instant messaging, group and personal video conferencing both on and off-campus. Skype for Business provides a more feature-rich, flexible and cost-effective solution to connect the university to its faculty, staff, and students.
Skype for Business isn’t just for video calls anymore
Although Skype for Business is still a great solution for video conferencing, it can be used for so much more. You probably noticed your voicemails have been accessible through Outlook for the last year; this feature is part of the unified communications initiative Marshall University implemented with Skype for Business. Additional features include:
- Voice Calls
- Video Conferencing
- Access across multiple devices
- Screen sharing
- Instant Messaging
Online Training is Available for Skype for Business
On-demand Skype for Business training is available at www.marshall.edu/sfb. Simply click on the “Get Help & Training” tab. To schedule training sessions for individuals or small groups contact IT_Training@marshall.edu.
Userguides are also available for quick reference:
- SFB Phone Calls
- SFB Instant Messaging, Conference Calls, Video Conferencing
- Faculty & Staff Guide to Information Technology at Marshall University
The Department of Information Technology wants your voice to be heard! You are encouraged to share your compliments, questions, concerns and suggestions using the BeHerd website.