Unplanned Outage News Archive

MU Information Security Elevated Risk Advisory Apple QuickTime for Windows Apple has announced that it is ending support for their QuickTime 7 for Windows product. QuickTime for Windows was commonly installed on Microsoft Windows PC’s in the form of a web browser plug-in and stand-alone player to support web-based media; it was also included as

MU Information Security Elevated Risk Advisory… Don’t get LOCKED out of your computer by RansomWare! Ransomware is a type of malicious software that infects computer systems, restricting users’ access to the those systems. According to a recent security bulletin released by the US Computer Emergency Response Team (US-CERT) “Ransomware is often spread through phishing emails

We are currently experiencing intermittent issues with our VPN service.  The infrastructure group is currently working with our vendor on a permanent fix for the software “bug”.  We have a work around available if the service is in an unusable state.   Root Cause: Currently unavailable at this time.

Periods of sporadic WiFi and VPN services were reported on Monday 30-Nov-15 beginning at 3:30 pm and again at 10:00 pm. All servers and services were completely restored at approximately 12:30 am on 1-Dec-2015.   Root Cause: Failed Identity Services Engine Policy Node.  An attempt to bring the second node back online at 10:00 pm

Internet service was unavailable beginning at 11:38am. Service was fully restored by 12:02pm. Root Cause: Scheduled reload of switch. Solution: A reload of the switch cluster was needed to activate software version 3.6.3 that contains bug fixes believed to be causing recent outages.

Why am I receiving this message? A security issue involving the Marshall University Single-Sign-On (MUSSO) web server was reported on Tuesday, October 13, 2015 to the Marshall University Information Security Office. The issue involves a potential for exposure of your MUNET credentials (username and password). Does this affect me? This issue would occur if you

We are currently experiencing some intermittent connectivity issues to the internet. Two of our three internet service providers are down due to a problem with their off-site fiber connections. We are currently routing all network traffic through our third and backup service provider. Since all off campus network traffic is going through one provider, you

Due to a hardware failure, we are experiencing problems with several key systems including Banner, myMU, SharePoint and MUBert. In most cases, we would be able to move these systems dynamically without an interruption but the underlying hardware issue is preventing this move. Because of the critical nature of this move, we will need to

The Division of Information Technology will be performing maintenance on the uninterruptable power supplies connected to crucial network equipment beginning Friday, July 31st and continuing through the weekend. This maintenance will affect multiple buildings at multiple times and will take all network and telephone services down for that building while it is in progress. This

LastPass, a company which makes a password manager product which is a combination of software and cloud service and allows you to generate, store and protect your personal library of authentication credentials (username and passwords), disclosed on 15-June, 2015 that they discovered and blocked suspicious activity on their network. Their investigation confirmed that some of their customer data had been