Marshall University’s Information Technology Department’s continued partnership with Eduroam, a WiFi authentication service, allows Marshall students, faculty and staff to access wireless networks from other participating institutions while they are off-campus. Eduroam is available at more than 12,000 locations worldwide, including more than 450 colleges and universities. In addition, it provides high speed roaming to over 69 countries. If you are a student, faculty or staff member who will be traveling over winter break, keep this available service in mind and log into Eduroam at a participating campus near you and have access to a secure WiFi network.
Students, faculty, and staff can use their Marshall University email address and password to access the network. Just as members of Marshall’s community can take advantage of this opportunity while away from campus, individuals visiting Marshall University from a partner Eduroam institution can access WiFi connection without requesting “MU guest “credentials.
Marshall faculty, students, and staff have seen a recent upswing in the number of phishing emails received recently. Brooke Griffin, reporter for The Parthenon, recently interviewed IT staff. Read the article here.
On Tuesday, October 17th, and Thursday, October 19th, from 11a.m.-1p.m. each day, Marshall University’s Information Technology (IT) division will be hosting the Hackers for Charity student group for a National Cyber Security Awareness Month (NCSAM) table in the lobby of the first floor of the Drinko Library and Information Center. These students will share practical tips on how to improve your personal information security and avoid online threats.
As technology continues to become a large part of our professional and personal lives, it is important to be educated in how to keep private information secure. We are eager to share with you the resources Marshall University has to not only provide information on the importance of cybersecurity but demonstrate the steps you can take to become more cyber secure in your everyday life. Additional information regarding weekly topics and resources can be found at www.marshall.edu/it/ncscam/topics
For the month of October, MUIT’s Instagram and Twitter will be posting weekly tips on cybersecurity, follow the hashtag #CyberAware and follow us @MarshallU_IT.
The Robert C. Byrd Institute (RBCI) will be hosting this year’s Fourth Annual West Virginia Makes Festival on Marshall University’s Memorial Student Center Plaza, from 9 a.m. to 2 p.m., this Friday, October 6th, 2017. This Festival is a celebration of the ingenuity and creativity of makers statewide as well as initiators closer to home. Marshall University’s Information Technology division will be represented by students in our intern program.
There will be interactive demonstrations given by the interns, including an IT Service Desk queue manager, digital signage providing information on access to available lab computers, cognitive facial recognition, wifi router installation project, and the primer of the IT Chatbot Assistant. The IT Service desk will soon be able to access MU students’ basic information allowing them to sign in and schedule appointments by simply tapping their MUID. Visitors to the Drinko Library and Information Center will now be able to track the availability of computers in the building, allowing students to see which devices are accessible on each floor of the library. A new facial recognition system will be implemented in Drinko to improve security and monitor access to restricted rooms. In addition, the Marshall website will be premiering an IT Chatbot Assistant to help assist students and staff with various troubleshooting scenarios.
Information Technology will be hosting unified communications workshops for faculty and staff Tuesday, Sept. 19, and Wednesday, Sept. 27, at 11 a.m. in Drinko Library and Information Center Room 402, highlighting an improved phone interface that will be updated Oct. 1.
Attendees will learn how Skype for Business (SFB) integrates all of our communication needs by combining desk phones, Microsoft Outlook, instant messaging and videoconferencing for collaboration both on and off-campus.
This workshop will focus on reviewing current features and highlighting upcoming software releases for the Polycom VVX 600 phones, Skype for Business and the SFB Mobile App, as well as how to utilize all of the Unified Communication solutions to increase productivity and improve connectivity and collaboration.
Marshall University will be conducting a test of the MU Alert emergency messaging system on Wednesday, September 6, 2017 at 10 a.m.. This is an opt-in service available to MU community members. Subscribers are asked to be sure they receive a message by noon on Wednesday, and if necessary update their contact information via the myMU interface. If the information is correct and no message was received, please email email@example.com with details on which method (text, email, and/or voice) did not work and the details for each pertinent method. Please sign up or update your information prior to 5:00 p.m. on Tuesday, September 5th to be included on the test.
The faculty and staff are invited to join Libraries and Online Learning and the Division of Information Technology for a progressive open house from 2 to 6 p.m. Wednesday, Aug. 23, at the Drinko Library and Information Center on the Huntington campus.
During the event, guests will be encouraged to travel around Drinko Library to learn more about IT and library services including circulation, inter-library loans, the Writing Center, Instructional Design Center, ID Office, IT Service Desk, Marshall Digital Scholar and more!
“We are hoping our new format will help faculty become acquainted with both our new and existing services in an informal and inviting way,” said Dr. Monica Brooks, associate vice president of libraries and online learning. “It’s also an opportunity for them to meet the faculty and staff to ask questions and learn more about the research and curriculum support networks the libraries and online learning have at our disposal.”
Information Technology staff members will be in attendance to assist with questions about IT infrastructure and services.
“The Division of Information Technology is happy to welcome faculty to our part of the campus,” said Jody Perry, executive director of technology services. “There will be members of our IT Infrastructure team as well as our IT Services team on hand throughout the open house to answer any IT-related questions, give presentations on myMU and MUMobile, and lead hourly tours of the data center.”
“The data center is where the magic happens. The 1800-square-foot, state-of-the-art facility is equipped with 87 physical servers, 502 virtual servers and more than 270 terabytes of storage. It’s what controls e-mail, Banner, myMU and all other IT services. Visitors will be given an overview of the security and monitoring in place, as well as a chance to see the VMware virtual environment and Big Green Cluster up close,” Perry said.
The event will also showcase the new co-location of the Campus ID office and IT Service Desk as well as information about additional changes to IT services.
“We are also excited to share the changes we’ve made to better serve the university,” Perry, said. “The IT Service Desk and the Campus ID Office have moved into their new locations on the first floor of the Drinko Library and Information Center and we have completed several ‘Behind the Scenes’ updates in and around campus that affect the entire university community.”
Marco will be available for photos from 4 to 5 p.m.
Are you looking to buy a new computer before the Fall semester starts? Look no further! Our Recommended Hardware site gives you all the details on a brand new desktop/laptop/tablet that will help you succeed. Our minimum recommendations should get you through the four years of your college career.
Do you know, for sure, that you want a new laptop or desktop, but you don’t know what brand to buy? Check out our great deal going on right now with Dell! By using your Marshall email address, you are eligible to receive an educational discount on brand new Dell laptops. This deal is only going on until the end of July, so check it out quick!
Welcome to the Marshall University class of 2021! The IT staff would like to welcome you to campus during your orientation sessions and once you’re on campus attending class or learning at a distance. Information Technology has provided students with a Tech Tips sheet for student success that you will receive in our orientation packet. If you need to find it again simply click on the image below:
Tech Tips for Student Success
Here’s a few tips to get you started.
A MUNet ID is simply our term for your username at Marshall.
Why do I need a MUNet ID?
You will need MUNet ID during your transition to Marshall and to function as a student.
When you become a Marshall student, your MUNet ID will be assigned. This will also be your username for your Marshall email.
A MUNet ID is the only way to gain access to myMU, your personal portal to Marshall resources including registering for classes, viewing financial aid status, checking email, accessing online course content, and much more.
Click the image to access instructions to install Antivirus on your computer.
Plan for Emergencies
Marshall University Emergency Messaging System (MU Alert) is one of several elements of the Marshall University Emergency Notification System. The MU Alert system allows Marshall University to quickly communicate health and safety-related emergency information through a combination of various communication methods. In the event that information needs to be communicated to students and staff immediately, Marshall University will use several information delivery methods to make sure the pertinent information reaches you.
MU Alert will be used solely for the purpose of alerting the Marshall University community in an emergency. These emergency notices can be delivered via phone calls, text messages to mobile devices, and e-mail. All students, faculty, and staff can manage their own contact information and choose the contact methods that they prefer. SIGN UP for MU Alert
More on How Do I…
Visit our IT Service desk page for access to do-it-yourself help or technical assistance is available in-person, on the telephone, or online via email and live chat. Some of the more common visits to the service desk include assistance with Username/Password issues, connecting to MU_WiFi, setting up email on mobile devices, and downloading software.