MUAlert Test

Marshall University will be conducting a test of the MU Alert emergency messaging system on Wednesday, September 6, 2017 at 10 a.m.. This is an opt-in service available to MU community members. Subscribers are asked to be sure they receive a message by noon on Wednesday, and if necessary update their contact information via the myMU interface. If the information is correct and no message was received, please email with details on which method (text, email, and/or voice) did not work and the details for each pertinent method. Please sign up or update your information prior to 5:00 p.m. on Tuesday, September 5th to be included on the test.

Additional information is available on the MU Alert website.

Drinko Library and Information Center to host open house Aug. 23

The faculty and staff are invited to join Libraries and Online Learning and the Division of Information Technology for a progressive open house from 2 to 6 p.m. Wednesday, Aug. 23, at the Drinko Library and Information Center on the Huntington campus. 
During the event, guests will be encouraged to travel around Drinko Library to learn more about IT and library services including circulation, inter-library loans, the Writing Center, Instructional Design Center, ID Office, IT Service Desk, Marshall Digital Scholar and more! 
“We are hoping our new format will help faculty become acquainted with both our new and existing services in an informal and inviting way,” said Dr. Monica Brooks, associate vice president of libraries and online learning. “It’s also an opportunity for them to meet the faculty and staff to ask questions and learn more about the research and curriculum support networks the libraries and online learning have at our disposal.”
Information Technology staff members will be in attendance to assist with questions about IT infrastructure and services.
“The Division of Information Technology is happy to welcome faculty to our part of the campus,” said Jody Perry, executive director of technology services.  “There will be members of our IT Infrastructure team as well as our IT Services team on hand throughout the open house to answer any IT-related questions, give presentations on myMU and MUMobile, and lead hourly tours of the data center.”
“The data center is where the magic happens. The 1800-square-foot, state-of-the-art facility is equipped with 87 physical servers, 502 virtual servers and more than 270 terabytes of storage.  It’s what controls e-mail, Banner, myMU and all other IT services.  Visitors will be given an overview of the security and monitoring in place, as well as a chance to see the VMware virtual environment and Big Green Cluster up close,” Perry said.
The event will also showcase the new co-location of the Campus ID office and IT Service Desk as well as information about additional changes to IT services. 
“We are also excited to share the changes we’ve made to better serve the university,” Perry, said. “The IT Service Desk and the Campus ID Office have moved into their new locations on the first floor of the Drinko Library and Information Center and we have completed several ‘Behind the Scenes’ updates in and around campus that affect the entire university community.”  
Marco will be available for photos from 4 to 5 p.m.
For more information, visit or contact Kelli Johnson at or 304-696-6567.

Recommended Hardware & Educational Discounts

Hey, students!

Are you looking to buy a new computer before the Fall semester starts? Look no further! Our Recommended Hardware site gives you all the details on a brand new desktop/laptop/tablet that will help you succeed.  Our minimum recommendations should get you through the four years of your college career.

To view this list, click here: Recommended Hardware

Do you know, for sure, that you want a new laptop or desktop, but you don’t know what brand to buy? Check out our great deal going on right now with Dell! By using your Marshall email address, you are eligible to receive an educational discount on brand new Dell laptops. This deal is only going on until the end of July, so check it out quick!

To check out the deal, follow this link: Educational Discounts

To check out the deal directly on Dell’s website, click here: Dell


Welcome Class of 2021!

Welcome to the Marshall University class of 2021!  The IT staff would like to welcome you to campus during your orientation sessions and once you’re on campus attending class or learning at a distance.  Information Technology has provided students with a Tech Tips sheet for student success that you will receive in our orientation packet.  If you need to find it again simply click on the image below:

Tech Tips for Student Success

Here’s a few tips to get you started.


A MUNet ID is simply our term for your username at Marshall.
Why do I need a MUNet ID?

  • You will need MUNet ID during your transition to Marshall and to function as a student.
  • When you become a Marshall student, your MUNet ID will be assigned.  This will also be your username for your Marshall email.
  • A MUNet ID is the only way to gain access to myMU, your personal portal to Marshall resources including registering for classes, viewing financial aid status, checking email, accessing online course content, and much more.

Access Your EmailCONNECT to myMU

Connect to WiFi


Be a Good WiFi Citizen

Learn More

Click the image to access instructions to install Antivirus on your computer.

Plan for Emergencies

Marshall University Emergency Messaging System (MU Alert) is one of several elements of the Marshall University Emergency Notification System. The MU Alert system allows Marshall University to quickly communicate health and safety-related emergency information through a combination of various communication methods. In the event that information needs to be communicated to students and staff immediately, Marshall University will use several information delivery methods to make sure the pertinent information reaches you.
MU Alert will be used solely for the purpose of alerting the Marshall University community in an emergency. These emergency notices can be delivered via phone calls, text messages to mobile devices, and e-mail. All students, faculty, and staff can manage their own contact information and choose the contact methods that they prefer.
SIGN UP for MU Alert

More on How Do I…

Visit our IT Service desk page for access to do-it-yourself help or technical assistance is available in-person, on the telephone, or online via email and live chat.  Some of the more common visits to the service desk include assistance with Username/Password issues, connecting to MU_WiFi, setting up email on mobile devices, and downloading software.


[TechInfo] Is this legit?

[TechInfo] Is this legit? ‘New Microsoft Office 2016 is Here for Only $9.95’

Informational Advisory – Microsoft Office Upgrade Offer

This advisory was sent via email to nearly 900 @Marshall recipients who have recently received an e-mail from ‘Microsoft Home Use Program . This is a legitimate message and you are receiving this because you have previously enrolled for or purchased media from the Microsoft ‘Home Use Program’ for Microsoft Office on your home computer. (See Frequently Asked Questions section below on how to unsubscribe from these mailings).

But before you pay $9.95 to upgrade, please read the rest of this message below…



If you are an Marshall faculty or staff member eligible for ‘Home Use Rights’ (see Microsoft’s definition of employee below in the frequently asked questions section) in most cases you will be better served by upgrading your home computer software using the no-cost Office 365 media.

If you are no longer a Marshall University employee, but you are still an active student, you can also use O365 media described below.




Frequently Asked Questions

  • Can I use Office 365 Media on a Personally Owned PC/Windows or Apple Macintosh OS?
    Yes. the Microsoft Office 365 download is intended for PERSONALLY-OWNED machines. There are separate versions for Microsoft Windows PC’s and Apple Macintosh OS X computers.
  • Is there a difference in the O365 software and Microsoft Office software installed on my University-owned computer?
    In some cases yes. Functionally, both products are Microsoft Office – Word, Excel, Outlook, etc. – and you have a choice of ‘new’ (Office 2016) or ‘previous’ (2013) releases. However, with the O365 release, Microsoft will make future updates available to you. These updates may appear on a different release schedule than your University-owned computer. You will still have the option to ‘accept’ or ‘defer’ these major updates. You may wish to maintain the same major version (e.g. Office 2013 vs. Office 2016) running on both your personally- and University-owned computers.
  • Where can I get more information on accessing the Office 365 software?
    Please visit our website for more details.
  • What is an eligible employee for purposes of the ‘Home Use Program’?
    Microsoft defines ‘eligible employee’ as follows… “those individuals who use the covered licenses at work are eligible to purchase these Office applications for use on a personal device during the term of their employment. This temporary license expires with the employer’s Software Assurance coverage, or upon termination of employment with the covered organization.”
  • How can I request Microsoft/DigitalRiver to stop sending me these upgrade offers?
    Locate the e-mail message in your inbox (Subject:  The New Microsoft Office 2016 is Here for Only $9.95!). At the very bottom of the message, locate the ‘Click here to unsubscribe’ web link. This will take you to a webpage which will already contain your e-mail address. Click the [Unsubscribe] button. That’s it.

Please direct any additional questions to IT Service Desk so that we can upgrade our existing question & answer section on the IT website.