IT Service Desk News Archive
Banner will be unavailable on Saturday, September 21st, 2024, beginning at 8:00 AM, for disaster recovery testing. The outage is expected to last most of the day. Please ensure that any changes or data that needs to be processed in Banner is completed prior to the start of the testing, or postponed until after testing
Marshall University Information Technology (MUIT) is excited to announce the transition to a new customer service tracking system fully integrated with myMU. This change is part of MUIT’s ongoing efforts to enhance our service delivery and provide a more seamless experience for all users, consolidating all your MUIT service needs under the My Support tab
On Sunday, May 5th at 7:00 AM, the MUIT team will be making an update to our authentication services. This change may cause a momentary interruption in authentication when accessing university services. How will this impact you? The main change you will notice is that instead of seeing the university’s previous login screen (pictured first
Notice to all students, faculty, and staff who use Campus Cable TV Services Until power services are available in Smith Hall, Campus Cable TV Services will be unavailable. This includes residence halls, academic buildings, athletic facilities, Marshall Medical Campus, Project HOPE, PROACT, Fairfield Landing and any location on the campus cable tv system.
On Sunday, March 13, 2022 at 9:00 am, during Information Technology’s normally scheduled maintenance window, IT will be performing a network failover test. There will likely be a temporary outage of many of our IT services during this failover test. We will be using the test results to help improve our network and datacenter resiliency
[STATUS UPDATE]: The underlying issue has been resolved. AWS continue to work on a fix for the individual service. For more details please see https://status.aws.amazon.com/ Marshall University Blackboard courses, organizations, and tools is currently experiencing a service outage. There is an Amazon Web Services outage that is currently affecting access to Blackboard courses,
Today, September 2nd, 2021, at approximately 5 AM Marshall University Information Technology lost connection to a Virtual Server (an ESX host) that took down several services in the MUIT data center including Banner, Degree Works, File Box and others. The MUIT Systems team is currently assessing the situation and will provide our Applications team a
Level of impact: Medium Marshall University Information Technology is planning to decommission our On-Premise SharePoint 2013 environment at the end of the year 2021. Existing sites will need to be migrated to avoid losing access and data. Who does it affect? If you are receiving this message, you have been identified as an administrator of a SharePoint site in
Notice to all students, faculty and staff who use Virtual Private Networking (VPN) services On Wednesday, September 30th, 2020, Marshall University will make an important change to the campus virtual private networking (VPN) service. If you use the Marshall VPN service, please read the following to ensure your continued ability to use VPN services after
Jacob Wheeler IT Consultant Sr. What degree do you hold? Associate in Computer Science Technology from Ohio University Southern Describe your role in MUIT in 10 words for less: Here to help people out. Favorite thing about working in IT or at MU: The pretty campus and the people. Favorite Restaurant in Huntington/Charleston area: Backyard