All Marshall University O365 accounts should authenticate through modern authentication, which requires multi-factor authentication (MFA).
What is modern authentication?
Modern authentication offers additional security for accounts, making it less likely for attackers to gain access to an account. The Outlook desktop and mobile apps use modern authentication. Outlook apps are recommended for accessing Marshall email; however, we understand some users prefer the native mail app on iOS devices.
Make the switch!
Effective Sept. 9th, 2022, all Marshall O365 account holders must access mail through modern authentication. Accounts will no longer be permitted to be accessed via ActiveSync, which does not require two-factor authentication.
To begin using modern authentication, users can remove their account on their iOS or Android device and begin using the Outlook application. If iOS users prefer to use the native mail app, they can remove and re-add the account to authenticate with modern authentication.
Software and services that are incompatible with Modern authentication will stop working after Basic authentication is disabled on September 9th. Please take the following steps now to prepare:
- Upgrade your desktop email client if you are using Outlook 2013 or an earlier version. To ensure uninterrupted access to your Marshall Email, individuals who use Outlook 2013 or previous versions should upgrade to the current version of the Outlook desktop app through Office ProPlus before Aug. 1. Outlook 2013 will no longer work with your Marshall Email after Aug. 1. (To determine your current version of Outlook, choose File > Office Account > About Outlook.)
- Prepare Marshall Email on your mobile device. Individuals who access Marshall Email from their mobile devices are encouraged to use the Microsoft Outlook mobile app for Android and iOS devices. Most major third-party email apps also support Modern authentication, including, but not limited to: Gmail app for Android and the built-in Mail app for iOS 11.3.1 and later. (Learn how to find your iOS version or find your Android version.)
- Ensure departmental applications that integrate with Marshall Email/Calendaring support Modern authentication. Departments should identify applications that are using Basic authentication to connect to Microsoft-hosted resources and transition them to methods supported by Modern authentication. In some cases, application developers may need to adjust permissions or change the email protocol.
- Upgrade non-Outlook email clients and transition from legacy email protocols. Individuals who access Marshall Email from non-Outlook email clients (e.g., Thunderbird) should verify whether the client supports Modern authentication. If it does, ensure the client’s settings have been updated to enable Modern authentication. If the client does not support Modern authentication, upgrade to a client that does and configure it appropriately. In addition, those who use legacy email protocols like IMAP, POP, and EWS to connect to their Marshall Email will need to switch to email clients that support Modern authentication.
Follow the steps below, based on your device type, to switch from legacy ActiveSync to modern authentication. Accounts that are not transitioned to modern authentication by Sept. 9, 2022 will be logged out of the account, requiring the user to login through the modern authentication method.
1. Open the Gmail App
2. Tap the hamburger menu and scroll to settings
3. Tap the 3-dot menu
4. Tap Manage Accounts
5. Tap Exchange and tap Remove Account
Now that the account has been removed, you can add it back with modern authentication.
Add New Account
1. Launch the Outlook app, tap “Get Started”. Note, if you do not already have the Outlook app installed, visit your device’s app store and download Outlook for Android.
2. Tap Add Account
3. Enter your MUNet username@marshall.edu email address and tap “Continue”. NOTE – DO NOT CLICK ADD GOOGLE ACCOUNT.
4. Enter your MUNet password, then tap “Sign In”.
5. Authenticate with authentication prompt.
4. If prompted to add another account, tap “Maybe Later”.
5. Intro pages will appear, skip or view as desired.
6. Outlook will begin syncing to the server, then will be ready for use.
1. Navigate to Settings > Mail > Accounts
2. Tap your MU Exchange account
3. Tap Delete Account
4. Tap Delete to Confirm
Now that the account has been removed, you can add it back with modern authentication.
Add Account
1. Navigate to Settings > Mail > Accounts
2. Tap Add Account
3. Select Microsoft Exchange
4. Enter your MUNet username@marshall.edu email address and tap next
5. Tap Sign In
6. You will then receive a prompt for login.microsoft.com. Enter your MUNet password, then tap Sign in.
7. Authenticate with multi-factor authentication when prompted.
8. Configure settings to your preference and tap save.
Delete Account from iOS Mail App
1. Navigate to Settings > Mail > Accounts
2. Tap your MU Exchange account
3. Tap Delete Account
4. Tap Delete to Confirm
Now that the account has been removed, you can add it back with modern authentication.
Add Account to Outlook App
1. Launch the Outlook app.
2. Enter your MUNet username@marshall.edu email address then tap “Add Account”.
3. You will then be prompted for a password, enter your myMU password. You may then receive an authentication prompt.
4. If prompted to add another account, tap “Maybe Later”.
5. Intro pages will appear, skip or view as desired.
6. A prompt to enable notifications will appear, Turn on or say No Thanks, as desired.
7. Outlook will begin syncing to the server, then be ready for use.
Learn More
Additional details about how Modern authentication affects you, including answers to frequently asked questions, can be found on Microsoft’s webpage.
Please contact the MUIT Service Desk if you have questions or need assistance.