IT Service Desk Update

 

Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to support.marshall.edu to start the process!

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Connecting Amazon Echo and Alexa

Students can easily connect media devices to WIFI!

1. First You need to find the MAC address on your device.

Instructions to find MAC address

1.Download the Amazon Alexa app to your phone or computer and sign in with your Amazon account.

2. Connect to the wireless network transmitted by your Echo device.

3. The wireless MAC Address for your Echo can be found at the bottom of the Echo setup screen in the Alexa app.

4. Proceed to device registration.

2. Go to http://mydevices.marshall.edu/ and sign in with your MUNet credentials.

3. On that page, you can manage your devices. To add a device, click add.

  • You will need to register your device ID as the MAC or physical Address to your device. It consists of 12 alphanumeric characters and must be entered into the system as 6 alphanumeric numbers pares separated by colons. ex: A1:B2:C3:D4:E5:F6
  • If you are still having trouble finding your MAC Address, contact the device manufacture for assistance. However, it can be commonly found under the WIFI settings.

4. Connect your device to the MU Device Net network.

 

Still having trouble? Click Here for other instructions.