IT Service Desk Update

 

Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to support.marshall.edu to start the process!

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Connecting your Apple HomePod

Students can easily connect media devices to WIFI!

1. First You need to find the MAC address on your device.

Instructions to find MAC address

**Hot spot needed to view MAC Address**

1. Make sure HomePod is ready to pair, if not reset it.

2. Connect your device to a hotspot broadcasted from another device such as a phone or tablet.

3. Once your phone / tablet is connected start the HomePod pairing process.

4. Once setup is complete, go into hotspot settings on the phone / tablet and look at the attached clients.

5. There should be a client called “HomePod” and the MAC address should be alongside it.

6. Once you have the MAC address reset your device and proceed to registration.

2. Go to http://mydevices.marshall.edu/ and sign in with your MUNet credentials.

3. On that page, you can manage your devices. To add a device, click add.

  • You will need to register your device ID as the MAC or physical Address to your device. It consists of 12 alphanumeric characters and must be entered into the system as 6 alphanumeric numbers pares separated by colons. ex: A1:B2:C3:D4:E5:F6
  • If you are still having trouble finding your MAC Address, contact the device manufacture for assistance. However, it can be commonly found under the WIFI settings.

4. Connect your device to the MU Device Net network.

 

Still having trouble? Click Here for other instructions.