IT Service Desk Update


IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

IT Service Desk

Live Chat available on our pages

Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
Sa: 10:00AM – 6:00PM

IT Service Status
Blackboard Status

Engage link

Server Backup Services

This service is made available as needed for a fee.

Marshall University’s IT Infrastructure Systems department utilize Commvault, a Gartner Magic Quadrant leader in backup software solutions. Backups are required in the event of a hardware or software failure or a catastrophic event. The Commvault solution is used to backup servers, databases, files, applications, endpoints, and VMs with maximum efficiency according to data type and recovery profile. It leverages hardware snapshots and optimizes storage with deduplication. Commvault allows for rapid recovery and restore of data along with continual reporting to improve backup and recovery processes. Our backup solution is not housed inside our primary Drinko datacenter but instead at our colocation on campus datacenter in Prichard Hall.

Service Description

Level 1
Level 2

For more information