IT Service Desk Update


IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

IT Service Desk

Live Chat available on our pages

Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
Sa: 10:00AM – 6:00PM

IT Service Status
Blackboard Status

Engage link

Server Management Services

This service is made available as needed for a fee.

There are many diverse learning and technical environments here at Marshall University. Sometimes a department will require a service that is unique and not currently available on campus. When these one-off needs arise and a server is required to host that service, the IT Infrastructure Systems offer services to manage and maintain the department server for a fee. FY16 Rate Schedule
The ITI Systems can provide the following:

  • Assistance in determining the server system specs that are needed for CPU, memory and storage.
  • Provisioning, configuration, and management of a physical or virtual server hosted in the Drinko Library Datacenter which has fully redundant cooling and power with an onsite dedicated generator.
  • Installation, file and security configuration, patching, and troubleshooting of Windows, Linux, Mac, and Unix operating systems.
  • 24×7 onsite and offsite monitoring of service status.
  • Security and backup configuration, monitoring, and logging.
  • IIS, MS SQL, MySQL, Tomcat, and Apache support as needed.

Service Description

Level 0
Level 1
Level 2
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Level 4
Level 5

For more information