IT Service Desk Update

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email.

Single Sign-On

Marshall University utilizes Single Sign-On (SSO) which allows students, faculty and staff the ability to access the most frequently used applications using one SSO username and password (MUNET ID & password).

What can I access with SSO?

MU Bert


Your Marshall ID card displays your MUNet Account name, but you can also follow the links to recover your lost MUNet Username by clicking here. If you cannot use the online self-service tools, you must go to one of the following places (bring your photo ID):

Huntington campus – the IT Service Desk is on the first floor of the Drinko Library.
South-Charleston – call the IT Service Desk at 304-696-3200.

If you are unable to travel or reach anyone at either of the above locations, please open a ticket with the IT Service Desk.

Yes. If you already know your username and current password, you can change it by clicking here.
If you have forgotten or lost your password, and you do not know your security questions, you can reset it by clicking here.

If you have forgotten or lost your password, and you know your security questions, use the MUNet Account self-service web site by clicking here.

Yes. You can change your security questions by clicking here.

Possible troubleshoot solutions

  • Be certain you are using your MUNet username and password. The login name is the first part of your e-mail address. For example, the login name for the e-mail address is jdoe.
  • Passwords are case-sensitive. Be certain that the Caps Lock function on your keyboard is not active.
  • If you are not sure you have the correct password for your account, please contact the IT Services Service Desk at or 304-696-3200. You may also reset your password at
  • Check the News or Alerts feed on the main Information Technology page. The system you are trying to log into may be down.
  • Use the MUNet Username Lookup page to make sure you are using a valid MUNETID.

Internet Browser Cache and Cookies

What is a browser?

A web browser is the application used on your computer, laptop, or mobile device to explore the internet. Some examples of commonly used browsers are Internet Explorer, Firefox, Chrome, and Safari.

What are cookies?

Cookies are small files that are downloaded to your computer when visiting a website. They can store previous activity on that site and user preferences so this information can be retrieved the next time you visit the same site. Cookies may also be used by 3rd parties to track a user’s browser history over a long period of time which can be considered a privacy concern. It is recommended that you clear your browser cookies every few weeks to keep it running efficiently. You may want to configure your browser’s settings to not accept cookies (on work computers) or remove cookies upon closing or exiting the browser window.

What is browser cache?

Browser cache or temporary internet files are a way that browsers download website images, data and documents for faster viewing in the future. By keeping a local copy of some website information, your browser will be able to load at least some information from each page you have visited without downloading that information again from the server. This can decrease the time it takes to load a webpage. The downside is that the information on a website may have changed while your browser loads an older version. It is recommended that you clear your browser cache every few weeks to keep it running efficiently. You may want to configure your browser’s settings to delete or remove your browser’s cache upon closing or exiting the browser window.

How to delete/clear cache & cookies

How to Instructions
Delete/clear your browser’s cache and cookies Internet Explorer
Mozilla Firefox
Google Chrome
Set your browser to delete/clear each time it closes Internet Explorer
Mozilla Firefox
Google Chrome
Safari does not support this feature

MUNet Accounts are subject to password policy rules that help protect the account from inadvertent or malicious access. Users are strongly advised to implement a robust, hard-to-guess password to further enhance the account’s security. Passwords currently adhere to the following:

  • Passwords must be six characters in length, minimum;
  • Passwords must contain characters from four categories: English upper case characters (A through Z), English lower case characters (A through Z), base 10 numerical characters (0 through 9), non-alphabetic characters (for example, !, $, #, %);
  • Passwords are locked out for a certain duration after 10 invalid login attempts;
  • Passwords have a history of 5 passwords remembered (that is, you may not re-use your past 3 passwords when changing it);
  • Once set, all Passwords have a minimum duration of 5 days (that is, you may not change your new password again for 5 days, after it has been changed);
  • While student passwords currently do not expire,we strongly encourage frequent password changes.

For further details on these policies please contact the Service Desk at