IT Service Desk Update


IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

IT Service Desk

Live Chat available on our pages

Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
Sa: 10:00AM – 6:00PM

IT Service Status
Blackboard Status

Engage link

Blackboard Collaborate

Collaborate Ultra is a sleek, browser-based virtual classroom. Spend more time teaching and less time setting up.

Video: Blackboard Collaborate with the Ultra experience user interface tour

For the best experience for teachers and students alike, please use Google Chrome Browser.

Help for Instructors:

Help for Students:

Who Can I Contact?

If you are an instructor and would like to get started using Collaborate Ultra, or if you would like some training:

This email will put you in touch with Marshall’s Instructional Designers.

If you are in the middle of class and are having technical issues, call the on-call TECI number: 

If you would like to note a technical issue, please email our IT Service Desk:

If you are a student and you have technical difficulties, please also contact the IT Service Desk: